8x8 Cloud Contact Center vs Highfive: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Cloud Contact Center low Failure Risk for Highfive low

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Comparison Summary

This comparison report of 8x8 Cloud Contact Center vs. Highfive is based on a specific set of business needs and context. The comparison uses 2527 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Cloud Contact Center and Highfive

8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software, whereas Highfive belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Highfive focuses on Collaboration with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

8x8 Cloud Contact Center

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Highfive

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 Cloud Contact Center

About

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Conferencing tool to improve business communications and collaboration

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

conference call management

Read Reviews (26)

Read Reviews (164)

sales call management

call recording

collaboration

helpdesk management

Read Reviews (6)

Read Reviews (43)

sales document management

Read Reviews (3)

Read Reviews (5)

proposal & quote management

digital signature

payment management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (16)

engaging and following up

Read Reviews (1)

Read Reviews (15)

training & onboarding

Read Reviews (1)

Read Reviews (10)

content management

Read Reviews (0)

Read Reviews (10)

workflow management

Read Reviews (0)

Read Reviews (9)

competitive intelligence

Read Reviews (0)

Read Reviews (4)

communication management

Read Reviews (0)

Read Reviews (4)

lifetime value management

Read Reviews (0)

Read Reviews (4)

contact list management

Read Reviews (0)

Read Reviews (2)

channel marketing

Read Reviews (0)

Read Reviews (2)

generation of new leads

coaching

license management

forecasting

SeealllessActivities

Top Goals

Goals Achieved

Improve ROI

Improve internal communications
Acquire customers
Enhance customer relationships
Improve ROI
Improve efficiency
Improve stakeholder relations
Enter new markets internationally or locally
Improve digital and social presence
Grow market share
Establish thought leadership
Scale best practices
Launch new products
See 9 more

Top Channels

Channels Used

offline
video
events
trade shows
phone calls
mass media
television
chat
on premises
Skype
mobile
e-mail
website
mobile app
promotions
omnichannel
channel partners
social media
Slack
user generated content
blogs
text SMS
point of sale
Twitter
See 21 more

offline
video
events
trade shows
phone calls
mass media
television
chat
on premises
Skype
mobile
e-mail
website
mobile app
promotions
omnichannel
channel partners
social media
Slack
user generated content
blogs
text SMS
point of sale
Twitter
See 21 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

Read peer / expert warnings.

Chat Support

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Phone Support

Read peer / expert warnings.

Others

AI Powered

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Custom Reports

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Analytics

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8x8 Cloud Contact Center vs Highfive: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of 8x8 Cloud Contact Center vs. Highfive is based on a specific set of business needs and context. The comparison uses 2527 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Cloud Contact Center and Highfive

8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Highfive focuses on Collaboration with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

8x8 Cloud Contact Center

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Highfive

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for 8x8 Cloud Contact Center

Get a personalised risk report for Highfive

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.