8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

  • Helpdesk Management
  • Payment Management
  • Proposal & Quote Management
  • Contract Management
  • Engaging And Following Up
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

See all business priorities See less business priorities

8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.

8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Call center help can be a nightmare...." Peer review by Troy W., Computer Software

8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on 8x8 Cloud Contact Center Use Cases

How does 8x8 Cloud Contact Center address your Conference Call Management Challenges?

What benefits does 8x8 Cloud Contact Center offer for Call Recording?

How can 8x8 Cloud Contact Center optimize your Collaboration Workflow?

What Are the key features of 8x8 Cloud Contact Center for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Consumer Services

CASE STUDY Recommend Group

8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia. They needed a reliable way to send time-sens...itive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.

Read more →
Retail

CASE STUDY ShopBack

8x8 Communication APIs helped ShopBack boost customer engagement by 5x. ShopBack is a rewards program that gives cashback for online and in-store payments. The company used SMS to connect with shoppe...rs across many categories. This improved the shopping experience and increased savings for users. 8x8's solution made it easier for ShopBack to reach and reward customers.

Read more →
Information Technology and Services

CASE STUDY Orbits

Orbits used 8x8 Jitsi as a Service to improve its virtual venue platform. The company faced problems with scalability and mobile optimization using an in-house Jitsi server. Switching to 8x8 Jitsi as... a Service solved these issues. Orbits now delivers immersive, customizable virtual events that are easy to access. The CEO says 8x8 Jitsi as a Service will support their future growth.

Read more →
Financial Services

CASE STUDY Paidy

8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification. 8x8 delivered messages within seconds, even during high-volume ...billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.

Read more →
Health, Wellness and Fitness

CASE STUDY Kalix

Jitsi as a Service helped Kalix improve its healthcare practice management platform. Kalix needed a better way to support video calls for nutritionists and healthcare consultants. Hosting open-source... Jitsi took too much developer time and cost. With Jitsi as a Service, Kalix reduced monthly overhead by $1840 and saved 30 developer hours each month. The platform now supports over 1 million minutes of video calls monthly. Kalix delivers a smooth experience for clinicians and patients.

Read more →
Real Estate

CASE STUDY Platform Housing Group

8x8 CPaaS helped Platform Housing Group unify communications after a merger. The group replaced over 20 on-premise servers and added 900 users in just 3 weeks. 39% of repairs are now handled remotely.... Staff and customers benefit from a single, agile platform. Integration with Microsoft Dynamics 365 supports remote work and better service.

Read more →
lightning

Peers used 8x8 Cloud Contact Center for conference call management and call recording

8x8 Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)

8x8 Cloud Contact Center Integrations

8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.47/5 ★

Read Reviews (27)
Data Import

4.02/5 ★

Read Reviews (41)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for 8x8 Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Cloud Contact Center

8x8, Inc. News

Executive

8x8 Appoints Mary Murray As Country Lead For Ireland, Strengthening Local Commitment ...

8x8 has appointed Mary Murray as the Country Lead for Ireland, emphasizing its commitment to growth and strengthening its local presence in the region.

Read more →
Executive

8x8 appoints new Country Lead for Ireland - Telecompaper

8x8 appoints new Country Lead for Ireland - Telecompaper

Read more →
Partnership

8x8 (EGHT) Partners with ULAP Networks to Enhance Global Connect - GuruFocus

8x8 (EGHT) Partners with ULAP Networks to Enhance Global Connect - GuruFocus

Read more →
Partnership

8x8 & ULAP partner to boost global CX compliance & reach - IT Brief Australia

8x8 has partnered with ULAP Networks to enhance global customer experience (CX) compliance and connectivity. This strategic collaboration combines 8x8's CX platform with ULAP's cloud infrastructure and compliance expertise, addressing connectivity and regulatory challenges for multinational enterprises. The partnership aims to ensure reliable, high-speed network performance and has already facilitated customer deployments in previously hard-to-reach markets.

Read more →

8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO