8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

  • Helpdesk Management
  • Payment Management
  • Proposal & Quote Management
  • Contract Management
  • Engaging And Following Up
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

See all business priorities See less business priorities

8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.

8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We setup fax, recording and conference call capability for all six lines but found that only two people really needed or utilized the services...." Peer review

8x8 Cloud Contact Center, 8x8 X Series, 8x8 Business Phone, RingCentral Contact Center, Callnote, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on 8x8 Cloud Contact Center Use Cases

What Are the key features of 8x8 Cloud Contact Center for Conference Call Management?

How efficiently Does 8x8 Cloud Contact Center manage your Call Recording?

What benefits does 8x8 Cloud Contact Center offer for Collaboration?

How can 8x8 Cloud Contact Center optimize your Helpdesk Management Workflow?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
8x8 Cloud Contact Center case study

Appian Corporation
Telecommunications
Telecommunications
CASE STUDY Appian Corporation

8x8 improved customer communication by integrating voice, video, and chat, enhancing customer experience and collaboration. This led to increased efficiency and satisfaction.

Read More
8x8 Cloud Contact Center case study

Allstate
Insurance
Insurance
CASE STUDY Allstate

Allstate, a leading insurance company, increased contact center agent efficiency by 20% using 8x8's cloud-based contact center solution.

Read More
lightning

Peers used 8x8 Cloud Contact Center for conference call management and call recording

8x8 Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)

8x8 Cloud Contact Center Integrations

8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.47/5 ★

Read Reviews (27)
Data Import

4.02/5 ★

Read Reviews (41)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for 8x8 Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Cloud Contact Center

8x8 News

Descope and 8x8 Partner to Boost Security and Efficiency in Customer Experience - Business Wire

Descope and 8x8 have partnered to improve security and efficiency in customer experiences.

10/12/2024 - source

8x8 Dominates Industry Recognition: 13th Year as Gartner Magic Quadrant Leader in UCaaS - StockTitan

8x8 is recognized as a leader in the Gartner Magic Quadrant for UCaaS for the 13th year.

04/12/2024 - source

8x8 Receives Multiple Awards for Continued Innovation - Business Wire

8x8 received multiple awards for its ongoing innovation efforts.

04/12/2024 - source

8x8 Feeds

8x8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer

8x8 has appointed Joel Neeb as the Chief Transformation and Business Operations Officer.

07/01/2025 - source

8x8 Reveals New Branding & Reinvigorated CX Focus

8x8 unveils a company rebrand, emphasizing customer experience with enhanced CX offerings and technology integration.

24/11/2024 - source

8x8 CX Transformation Drives Continued Customer Adoption and Momentum

8x8, Inc. reports a 60% increase in new product sales, driven by AI-powered solutions, as part of their CX transformation strategy.

24/11/2024 - source

8x8 Profile

Company Name

8x8

Company Website

https://www.8x8.com/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO