8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I enjoy and praise having video conference offering for my package...." Peer review by User in Management Consulting, Management Consulting
8x8 Cloud Contact Center, 8x8 X Series, 8x8 Business Phone, RingCentral Contact Center, Zultys MXIE Software, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on 8x8 Cloud Contact Center Use Cases
What solutions does 8x8 Cloud Contact Center provide for Conference Call Management?
What Are the key features of 8x8 Cloud Contact Center for Call Recording?
What makes 8x8 Cloud Contact Center ideal for Collaboration?
How can 8x8 Cloud Contact Center enhance your Helpdesk Management process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Telecommunications
|
Telecommunications |
CASE STUDY Appian CorporationRead More |
|
Insurance
|
Insurance |
CASE STUDY AllstateRead More |
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8 Launches End-to-End Customer Journey Platform - Daily Research News Online
8x8 has launched JourneyIQ, a platform for tracking and optimizing customer journeys across various channels and touchpoints, using AI to identify and address customer friction points in real time.
New 8x8 AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver ...
8x8 introduces AI Orchestrator to enhance decision flows between AI bots for improved service delivery.
Increasing Customer Adoption of AI - powered Self - Service Drives Momentum in 8x8 CPaaS APIs
8x8, Inc. reports increased customer interactions with its CPaaS APIs due to a growing demand for personalized, AI-powered self-service options across messaging, voice, and video channels.
8x8, Inc. Feeds
8x8, Inc. Announces Third Quarter Fiscal Year 2025 Financial Results - GuruFocus
8x8, Inc. announces its financial results for the third quarter of fiscal year 2025.
8x8 , Inc . Schedules Third Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. announced the schedule for its third quarter fiscal 2025 earnings release and conference call.
8x8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer
8x8 has appointed Joel Neeb as the Chief Transformation and Business Operations Officer.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
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