8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

  • Helpdesk Management
  • Payment Management
  • Proposal & Quote Management
  • Contract Management
  • Engaging And Following Up
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

See all business priorities See less business priorities

8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.

8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I was solving helpdesk tickets as a level 1 technician, in a call center...." Peer review by Industry Analyst / Tech Writer in Hospital & Health Care

Peer review evidence (same sources as the product rating summary)

"...Secure faxing Advance techinolgy to provide quality services for conference calls and webinars Great service array for the modern and small private practice...." Peer review by User in Management Consulting, Management Consulting
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
"...A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. ..." Contact Center

8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies

How does 8x8 Cloud Contact Center address your Conference Call Management Challenges?

What benefits does 8x8 Cloud Contact Center offer for Call Recording?

How does 8x8 Cloud Contact Center address your Collaboration Challenges?

Why is 8x8 Cloud Contact Center the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

8x8 AI Adoption More Than Doubles as CX Demand Accelerates

8x8 reported a significant increase in AI adoption, with customer usage of its AI solutions like 8x8 AI Studio and Intelligent Customer Assistant growing 121% year-over-year. The company also saw a 2...47% growth in its Engage customer base. These tools help organizations enhance customer experience by consolidating communications and leveraging AI for real-time interaction management.

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universities - Education - Very Large

8x8 sees 80, 000 Clearing calls at stake

8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's platform experienced wait time...s of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.

Read on →
 

PrimeSource and Dimora Brands

8x8 Reports Nearly 3x Customer Growth in Workforce Management as ...

8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora Brands have im...plemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.

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Cetera Financial Group - Financial Services - Medium

El Segundo, USA

8x8 helped Cetera Financial Group connect over 40 locations after a major acquisition. Cetera needed to unify communications and enable remote work for its advisors. 8x8 delivered a fast, smooth migr...ation and easy integration with Cisco. Advisors now use 8x8 for chat, text, voice, and video from anywhere. Cetera reports improved flexibility, strong support, and better user experience.

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Liverpool City Council - Government Administration - Small

Liverpool, UK

Liverpool City Council replaced its inflexible legacy contact center with 8x8 Contact Center. The council deployed the new platform for 190 employees in just 33 days. Staff can now work remotely and ...serve residents through a single portal for voice, email, and social media. The cloud-based solution improved agility, enabled hybrid work, and met key performance measures. Resident feedback improved and the council reduced costs by shifting to digital services.

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Lichfield District Council - Government Administration - Medium

Lichfield, UK

8x8 Contact Center helped Lichfield District Council cut average wait times from 40 to 8 minutes. The council now handles 30% of resident interactions digitally, with chat inquiries rising tenfold. 4...5% of matched-intent calls are deflected by the AI voice bot. Over 60% decrease in average wait times was achieved. Secure Pay improved PCI DSS compliance for payments. Staff and residents report faster, more consistent service across channels.

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lightning

Peers used 8x8 Cloud Contact Center for conference call management and call recording

8x8 Cloud Contact Center Competitors

8x8 Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)

8x8 Cloud Contact Center Integrations

8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.47/5 ★

Read Reviews (27)
Data Import

4.02/5 ★

Read Reviews (41)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for 8x8 Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Cloud Contact Center

8x8, Inc. News

Product

8X8 pushes CPaaS to help APAC retailers unify customer messaging channels

8X8 enhances its CPaaS solution to integrate customer messaging for APAC retailers across apps like LINE, Zalo, and WhatsApp. This integration aims to streamline communication channels, reduce sales losses, and improve customer engagement by tailoring messaging to regional preferences.

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Product

Krisp Joins 8x8 Technology Partner Ecosystem to Deliver Clearer Voice Experiences

8x8 has integrated Krisp's voice AI technology into its Platform for CX, enhancing voice clarity and multilingual communication for 8x8 Contact Center and 8x8 Work users. This integration aims to reduce communication barriers and improve customer interactions by offering noise cancellation, voice isolation, and accent conversion features.

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Product

8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High

8x8 reported record Q1 FY27 revenue, driven by a 121% increase in AI solution adoption. Usage-based revenue now constitutes 26% of service revenue. 8x8 AI Studio and Intelligent Customer Assistant saw significant growth, with over 200 organizations building AI agents. New product updates, including 8x8 Pulse and AI Routing, enhance AI and automation capabilities across the organization.

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Executive

8x8 Appoints Colleen Martin-Garcia As Chief Accounting Officer and ...

8x8 has appointed Colleen Martin-Garcia as Senior Vice President and Chief Accounting Officer. She will oversee global accounting operations and report to CFO Kevin Kraus. Martin-Garcia brings over 20 years of experience and previously held leadership roles at CareDx, Carbon, Inc., Polycom, and Plantronics.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO