8x8 Cloud Contact Center: Use-Cases, Insights and Reviews | 2026 Cuspera

8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates by email. They switched to 8x8 SMS API for faster, more reliable ...communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.
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8x8 SMS Engage helped Asia Assistance improve customer feedback management. Asia Assistance needed a way to handle complex feedback needs across many business lines. They wanted a solution that worke...d for different languages, survey types, and countries. 8x8 SMS Engage let them run surveys for all business lines and partners. The tool made it easy to capture customer feedback and find ways to improve service. Asia Assistance could respond to customer needs faster and support all their teams better.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle improved audio quality, cal...l reliability, and IT management. Employees now use cloud communications for better customer and team experiences. The switch from Fuze to 8x8 enabled faster user provisioning and enhanced analytics.
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8x8 Virtual Office helped Scott Bowen, an Allstate agent, switch from traditional landline phones to cloud-based VoIP. The new system cut costs, adding a third line for the same price as two. Feature...s like eAgent integration, mobile app, and internet fax improved customer service and agent productivity. Automatic call forwarding and call recording made daily operations smoother. Bowen's office now handles calls more professionally and never misses a customer call.
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8x8 Virtual Office helps AssuredPartners London deliver reliable, high-quality communications. The insurance broker reports 99.997% uptime and rarely experiences dropped calls. Employees work remotel...y from any device, improving client service. Seamless upgrades and cloud-based features save costs and boost flexibility. The company values 8x8's support and plans to expand with new features like videoconferencing.
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8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia. They needed a reliable way to send time-sens...itive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.
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