8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...When no one is available to answer in the center, the call is seamlessly, automatically transferred to the volunteer on call...." Peer review by Clint A., Religious Institutions
8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on 8x8 Cloud Contact Center Use Cases
How does 8x8 Cloud Contact Center facilitate Conference Call Management?
What Are the key features of 8x8 Cloud Contact Center for Call Recording?
How can 8x8 Cloud Contact Center enhance your Collaboration process?
What Are the key features of 8x8 Cloud Contact Center for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Recommend Group
CASE STUDY Orbits
CASE STUDY Kalix
CASE STUDY Platform Housing Group
CASE STUDY ShopBack
CASE STUDY Paidy
Peers used 8x8 Cloud Contact Center for conference call management and call recording
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
8x8 & ULAP partner to boost global CX compliance & reach - IT Brief Australia
8x8 has partnered with ULAP Networks to enhance global customer experience (CX) compliance and connectivity. This strategic collaboration combines 8x8's CX platform with ULAP's cloud infrastructure and compliance expertise, addressing connectivity and regulatory challenges for multinational enterprises. The partnership aims to ensure reliable, high-speed network performance and has already facilitated customer deployments in previously hard-to-reach markets.
Market reaction to 8x8 Inc.'s recent news - Market Sentiment Report & Technical Analysis for ...
Sophos' Counter Threat Unit investigated an intrusion where attackers misused the Velociraptor incident response tool for remote access, potentially leading to ransomware deployment. Sophos provided mitigation advice, highlighting the importance of monitoring unauthorized tool use and implementing endpoint detection systems to prevent such threats.
8x8's SMS Expansion in Australia: A Strategic Play for Customer Engagement and Long ...
8x8 has expanded its native SMS support in Australia, integrating SMS with voice and video in a unified platform. This strategic move targets Australia's high mobile usage, enhancing customer engagement and market share. The expansion complies with local regulations and includes fraud detection tools, differentiating 8x8 from competitors like Twilio and Vonage. This positions 8x8 as a secure, scalable solution for industries such as healthcare and finance.
Zoom and 8x8 Announce New Capabilities - No Jitter Roll
8x8 has introduced new AI capabilities for its CX platform, enhancing its Contact Center, Engage, and Work products. These updates include omnichannel support, allowing agents to connect with customers via Viber, SMS, WhatsApp, and more. The platform now integrates with Meltwater for social media monitoring and supports secure payments through virtual agents. AI-enhanced automation features like Intelligent Customer Assistant are also included.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO
