8x8 Cloud Contact Center Overview
8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.
Use Cases
Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.
8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.
8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Call center help can be a nightmare...." Peer review by Troy W., Computer Software
8x8 Cloud Contact Center, 8x8 X Series, 8x8 Business Phone, RingCentral Contact Center, Callnote, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 8x8 Cloud Contact Center
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on 8x8 Cloud Contact Center Use Cases
How efficiently Does 8x8 Cloud Contact Center manage your Conference Call Management?
What solutions does 8x8 Cloud Contact Center provide for Call Recording?
How can 8x8 Cloud Contact Center optimize your Collaboration Workflow?
How can 8x8 Cloud Contact Center enhance your Helpdesk Management process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
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Insurance
|
Insurance |
CASE STUDY AllstateRead More |
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Telecommunications
|
Telecommunications |
CASE STUDY Appian CorporationRead More |
8x8 Cloud Contact Center Competitors
8x8 Cloud Contact Center Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (22) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (22) |
8x8 Cloud Contact Center Integrations
8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for 8x8 Cloud Contact Center
Overall Risk Meter
Top Failure Risks for 8x8 Cloud Contact Center
8x8, Inc. News
CallCabinet Partner with 8x8 to Deliver Recording Compliance Across Its Portfolio
CallCabinet has partnered with 8x8 to enhance recording compliance across its product portfolio.
CallCabinet Partners with 8x8 to Deliver Integrated Compliance Recording Across the Entire ...
8x8 partners with CallCabinet to integrate compliance call recording across its CX platform, enhancing regulatory compliance and security for organizations using 8x8 and Microsoft Teams solutions.
8x8 Announces 8x8 Aftersale Assist - Directors Club News
8x8, Inc. announced the launch of 8x8 Aftersale Assist, a solution aimed at helping retailers reduce returns, improve customer experiences, and drive revenue growth by integrating various components of their CX platform.
8x8, Inc. Feeds
8x8, Inc. Announces Third Quarter Fiscal Year 2025 Financial Results - GuruFocus
8x8, Inc. announces its financial results for the third quarter of fiscal year 2025.
8x8 , Inc . Schedules Third Quarter Fiscal 2025 Earnings Release and Conference Call
8x8, Inc. announced the schedule for its third quarter fiscal 2025 earnings release and conference call.
8x8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer
8x8 has appointed Joel Neeb as the Chief Transformation and Business Operations Officer.
8x8, Inc. Profile
Company Name
8x8, Inc.
Company Website
https://www.8x8.com/HQ Location
675 Creekside Way, Campbell, CA 95008, US
Employees
501-1000
Social
Financials
IPO