8x8 Cloud Contact Center Overview

8x8 Contact Center is a cloud-based solution connecting businesses to customers on their preferred channels. It enables better customer experiences through an integrated engagement platform.

Use Cases

Customers recommend Conference Call Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using 8x8 Cloud Contact Center.

Other use cases:

  • Helpdesk Management
  • Payment Management
  • Proposal & Quote Management
  • Contract Management
  • Engaging And Following Up
  • Training & Onboarding
  • Advertisement
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Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using 8x8 Cloud Contact Center.

Other priorities:

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8x8 Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

8x8 Cloud Contact Center works with different mediums / channels such as Offline. Phone Calls. Events etc.

8x8 Cloud Contact Center's features include Recording, and Personalization. and 8x8 Cloud Contact Center support capabilities include Phone Support, Email Support, Chat Support, etc. also 8x8 Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I was solving helpdesk tickets as a level 1 technician, in a call center...." Peer review by Industry Analyst / Tech Writer in Hospital & Health Care

Peer review evidence (same sources as the product rating summary)

"...Secure faxing Advance techinolgy to provide quality services for conference calls and webinars Great service array for the modern and small private practice...." Peer review by User in Management Consulting, Management Consulting
"...The ability to record phone calls for training with one click of a button with 8x8 has been essential to our growth as a sales team...." Peer review by Bill F., Computer Software
"...I enjoy and praise having video conference offering for my package...." Peer review by User in Management Consulting, Management Consulting

8x8 Cloud Contact Center, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 8x8 Cloud Contact Center

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

8x8 Cloud Contact Center is popular in Computer Software, Education, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

8x8 Cloud Contact Center Customer wins, Customer success stories, Case studies

What makes 8x8 Cloud Contact Center ideal for Conference Call Management?

What Are the key features of 8x8 Cloud Contact Center for Call Recording?

How can 8x8 Cloud Contact Center optimize your Collaboration Workflow?

What Are the key features of 8x8 Cloud Contact Center for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well 8x8 Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Ty - Manufacturing - Manufacturing

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.

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San Diego Zoo Wildlife Alliance - Non Profit Organization Management - Non-Profit Organization Management

San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.

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Southampton Football Club - Entertainment - Entertainment

Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.

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Acer - Manufacturing - Manufacturing

8x8 Intelligent Customer Assistant helped Acer automate customer support. Acer saw a 15% increase in bot-to-chat volume after launching SMS support. The solution went live in just four weeks. Custome...rs now get 24/7 automated help through chat, SMS, and WhatsApp. Agents handle fewer routine requests and focus on complex issues. Acer uses analytics to track and improve service every day.

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Chantelle Group - Retail - Retail

Chantelle Group switched from Fuze to 8x8’s cloud communications platform. The company improved audio quality and connectivity for 250 employees across Europe. 8x8 Work and 8x8 Engage enabled faster ...customer service and easier IT management. Chantelle saw a 60% reduction in total cost of ownership and a 75% gain in IT productivity. The system achieved 100% uptime and better data security.

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AcmeJets

8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager to create chat forms and scripts. Agents learned to handle multiple chat...s at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.

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lightning

Peers used 8x8 Cloud Contact Center for conference call management and call recording

8x8 Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

2.63/5 ★

Read Reviews (13)
Custom Reports

2.09/5 ★

Read Reviews (22)

8x8 Cloud Contact Center Integrations

8x8 Cloud Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.47/5 ★

Read Reviews (27)
Data Import

4.02/5 ★

Read Reviews (41)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for 8x8 Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for 8x8 Cloud Contact Center

8x8, Inc. News

Awards

8x8 Earns Five Stevie Awards Across Customer Service, Management, and ...

8x8, Inc. received five Stevie Awards at the 24th Annual American Business Awards, including two Gold awards for Customer Service Team of the Year and Achievement in Management. These accolades highlight 8x8's commitment to exceptional customer service and management excellence, reflecting their focus on delivering superior customer experiences through their integrated communication platform.

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Awards

8x8 wins 5 Stevie Awards, including 2 Golds

8x8 has been recognized with five Stevie Awards, securing two Golds, highlighting its excellence in the technology sector.

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Partnership

Creatio Partners with VoxFlo to Transform 8x8 Voice Communications into Actionable ...

Creatio and VoxFlo have partnered to integrate 8x8's AI voice communications with Creatio's CRM platform. This collaboration automates call data capture, enhances productivity, and provides actionable insights by transcribing calls and analyzing sentiment. The integration aims to improve efficiency and decision-making for businesses using 8x8 phone systems.

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Product

8x8 Launches 'Retail Nationwide' to Boost UK Retail Communication ...

8x8 has launched 'Retail Nationwide', a unified communications solution tailored for UK retail store teams. This service aims to enhance communication efficiency, reduce lost sales, and improve customer experiences. The launch signifies 8x8's strategic expansion into the retail sector, highlighting its commitment to growing its SaaS offerings globally.

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8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO