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8x8 X Series vs 8x8 Cloud Contact Center: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of 8x8 X Series vs. 8x8 Cloud Contact Center is based on a specific set of business needs and context. The comparison uses 737 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 X Series and 8x8 Cloud Contact Center

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

8x8 Cloud Contact Center focuses on Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 X Series

Focus area

8x8 X Series is better than 8x8 Cloud Contact Center for

Software Failure Risk

  • low

logo 8x8 Cloud Contact Center

Focus area

Software Failure Risk

  • low

About

8x8 X Series | Employee Engagement, Customer Experience, VoIP

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

27

18

Total Goals
(we found evidences for)

3

1

Top Processes

Evidences indicate better relative satisfaction



sales call management

call transcription


conference call management


helpdesk management


contact list management


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


communication management

sending & publishing communications


social media management

social media analytics


payment management


Top Goals

Goals Achieved

  • Improve internal communications

  • Improve ROI

  • Acquire customers

  • Improve ROI

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • website

  • video

  • See 4 more
  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • website

  • video

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting