8x8 X Series vs 8x8 Cloud Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 X Series low Failure Risk for 8x8 Cloud Contact Center low

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Comparison Summary

This comparison report of 8x8 X Series vs. 8x8 Cloud Contact Center is based on a specific set of business needs and context. The comparison uses 737 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 X Series and 8x8 Cloud Contact Center

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

8x8 Cloud Contact Center focuses on Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

8x8 X Series

Focus area

8x8 X Series is better than 8x8 Cloud Contact Center for

collaboration

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 Cloud Contact Center

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 X Series

4.4

AI Powered

8x8 Cloud Contact Center

3.9

About

8x8 X Series | Employee Engagement, Customer Experience, VoIP

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Financials

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (79)

Read Reviews (7)

sales call management

call recording

call transcription

call analytics

conference call management

Read Reviews (29)

Read Reviews (26)

helpdesk management

Read Reviews (15)

Read Reviews (6)

contact list management

contacts history

engagement management

Read Reviews (10)

Read Reviews (1)

engaging and following up

Read Reviews (3)

Read Reviews (1)

sales document management

Read Reviews (4)

Read Reviews (3)

proposal & quote management

contract management

communication management

Read Reviews (3)

Read Reviews (0)

sending & publishing communications

Read Reviews (3)

Read Reviews (0)

payment management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

Improve internal communications
Improve ROI
Acquire customers

Improve ROI

Top Channels

Channels Used

phone calls
offline
events
trade shows
e-mail
website
video
See 4 more

phone calls
offline
events
trade shows
e-mail
website
video
See 4 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

8x8 X Series vs 8x8 Cloud Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of 8x8 X Series vs. 8x8 Cloud Contact Center is based on a specific set of business needs and context. The comparison uses 737 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 X Series and 8x8 Cloud Contact Center

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

8x8 Cloud Contact Center focuses on Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

8x8 X Series

Focus area

8x8 X Series is better than 8x8 Cloud Contact Center for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 Cloud Contact Center

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for 8x8 X Series

Get a personalised risk report for 8x8 Cloud Contact Center

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.