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8x8 X Series vs RingCentral Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 X Series low Failure Risk for RingCentral Contact Center low
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Comparison Summary

This comparison report of 8x8 X Series vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 3509 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 X Series and RingCentral Contact Center

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 X Series covers Collaboration with Video, Sales Call Management with Video, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 X Series

Focus area

8x8 X Series is better than RingCentral Contact Center for

Software Failure Risk

  • low

logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than 8x8 X Series for

Software Failure Risk

  • low

About

8x8 X Series | Employee Engagement, Customer Experience, VoIP

Digital Customer Engagement Software for Greater Customer Experience

Age

2003

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

27

46

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (79)

Read Reviews (174)

sales call management

Read Reviews (46)

Read Reviews (257)

call recording

Read Reviews (37)

Read Reviews (220)

call transcription

Read Reviews (6)

Read Reviews (0)

call analytics

Read Reviews (2)

Read Reviews (13)

meeting management

Read Reviews (0)

Read Reviews (11)

conference call management

Read Reviews (29)

Read Reviews (125)

helpdesk management

Read Reviews (15)

Read Reviews (132)

contact list management

Read Reviews (13)

Read Reviews (27)

contacts history

Read Reviews (3)

Read Reviews (1)

engagement management

Read Reviews (10)

Read Reviews (8)

engaging and following up

Read Reviews (3)

Read Reviews (6)

sales document management

Read Reviews (4)

Read Reviews (8)

proposal & quote management

Read Reviews (3)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (6)

communication management

Read Reviews (3)

Read Reviews (90)

sending & publishing communications

Read Reviews (3)

Read Reviews (31)

social media management

Read Reviews (2)

Read Reviews (20)

social media analytics

Read Reviews (2)

Read Reviews (20)

training & onboarding

Read Reviews (1)

Read Reviews (9)

workflow management

Read Reviews (0)

Read Reviews (25)

content sharing

Read Reviews (0)

Read Reviews (5)

content management

Read Reviews (0)

Read Reviews (5)

content sharing

Read Reviews (0)

Read Reviews (5)

competitive intelligence

Read Reviews (0)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting