RingCentral Contact Center Overview
RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.
RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.
RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, e...mpower our employees to communicate from anywhere—and still save a million bucks a year." - Philippe Bourdon
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, Voiptime Cloud, DialedIn by ChaseData, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for RingCentral Contact Center
Top Industries
- Hospital & Health Care
- Retail
- Non-Profit Organization Management
Popular in
- Small Business
- Enterprise
- Mid Market
RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on RingCentral Contact Center Use Cases
What solutions does RingCentral Contact Center provide for Call Recording?
How does RingCentral Contact Center address your Collaboration Challenges?
What makes RingCentral Contact Center ideal for Helpdesk Management?
What benefits does RingCentral Contact Center offer for Conference Call Management?
How can RingCentral Contact Center optimize your Communication Management Workflow?
30+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year. |
|
We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put toward improving people’s lives. With RingCentral, we m...anaged to fulfill both of those goals. |
|
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Philippe Bourdon Vice President of Infrastructure C&S Wholesale Grocers |
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year. |
|
Fina Nash SVP of Business Operations & Innovation Bancroft |
We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put toward improving people’s lives. With RingCentral, we m...anaged to fulfill both of those goals. |
|
Brad Candy Technical Operations Manager Lush Cosmetics |
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a ...matter of minutes with RingCentral. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study Bennett InternationalRead More |
Retail
|
Retail |
Case Study Northern Tool + EquipmentRead More |
|
Retail
|
Retail |
Case Study Northern Tool + EquipmentRead More |
Frequently Asked Questions(FAQ)
for RingCentral Contact Center
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
What is RingCentral Contact Center used for?
What are the top features of RingCentral Contact Center?
Who uses RingCentral Contact Center?
What are RingCentral Contact Center alternatives?
Where is RingCentral Contact Center located?
Peers used RingCentral Contact Center for call recording and collaboration
RingCentral Contact Center Competitors
RingCentral Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (137) |
RingCentral Contact Center Integrations
RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for RingCentral Contact Center
Software Failure Risk Guidance
?for RingCentral Contact Center
Overall Risk Meter
Top Failure Risks for RingCentral Contact Center
RingCentral News
RingCentral partners with Verint to enhance RingCX platform - IT Brief Australia
RingCentral partners with Verint to enhance RingCX platform, integrating workforce engagement and customer experience solutions for improved productivity and customer experiences.
RingCentral Partners with Verint to Supercharge AI-Powered Customer Experience Solutions | RNG Stock News - StockTitan
RingCentral has partnered with Verint to improve AI-powered customer experience solutions.
RingCentral and Verint Announce Strategic Partnership to Bring AI-Powered Workforce Engagement Management and CX Automation to RingCX Customers - Business Wire
RingCentral and Verint have partnered to enhance RingCX customers' experience using AI-driven workforce management and customer experience automation tools.
RingCentral Feeds
RingCentral Appoints Abhey Lamba as Chief Financial Officer - Business Wire
RingCentral has named Abhey Lamba as its new Chief Financial Officer.
RingCentral Appoints Abhey Lamba as Chief Financial Officer - StockTitan
RingCentral has appointed Abhey Lamba as its new Chief Financial Officer.
RingCentral Announces Third Quarter 2024 Results - Yahoo Finance
RingCentral shared its third quarter 2024 financial results, detailing the company's performance.
RingCentral Profile
HQ Location
20 Davis Drive Belmont, CA 94002, USA
Employees
1001-5000
Social
Financials
IPO
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