RingCentral Contact Center Overview

RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Social Media Analytics
  • Call Analytics
  • Meeting Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Manage Risk
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.

RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep... their work and personal lives separate." - Travis Cook

RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, Voiptime Cloud, DialedIn by ChaseData, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for RingCentral Contact Center

Top Industries

  • Hospital & Health Care
  • Retail
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Enterprise
  • Mid Market

RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on RingCentral Contact Center Use Cases

How does RingCentral Contact Center address your Call Recording Challenges?

How can RingCentral Contact Center optimize your Collaboration Workflow?

How does RingCentral Contact Center facilitate Helpdesk Management?

Why is RingCentral Contact Center the best choice for Conference Call Management?

How can RingCentral Contact Center optimize your Communication Management Workflow?

30+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Travis Cook

Executive Director of Telecommunications

Texas Christian University
By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook
RingCentral Contact Center testimonial

Praveen Boppana

Director of Technology

Bennett International
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana
RingCentral Contact Center testimonial

Philippe Bourdon

Vice President of Infrastructure

C&S Wholesale Grocers
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year.

Testimonial By Philippe Bourdon
CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Travis Cook

Executive Director of Telecommunications

Texas Christian University
By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook
RingCentral Contact Center testimonial

Praveen Boppana

Director of Technology

Bennett International
By migrating our company to RingCentral and RingCentral Contact Center, we’ve replaced an IT communications infrastructure that was stifling our operations with one that’s actually helping us grow. Testimonial By Praveen Boppana
RingCentral Contact Center testimonial

Philippe Bourdon

Vice President of Infrastructure

C&S Wholesale Grocers
As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—...and still save a million bucks a year.

Testimonial By Philippe Bourdon

Case Studies

COMPANY INDUSTRY CASE STUDIES
RingCentral Contact Center case study

Envera Systems
Consumer Services
Consumer Services
Case Study Envera Systems

RingCentral Helps This Top Residential Security Company Keep its Customers Safer and Save Money

Read More
RingCentral Contact Center case study

Bennett International
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
Case Study Bennett International

North America’s 6th Largest Specialized Transportation Company Uses RingCentral to Improve Customer Experience and Save Money

Read More
RingCentral Contact Center case study

C&S Wholesale Grocers
Retail
Retail
Case Study C&S Wholesale Grocers

How With RingCentral, C&S Wholesale Grocers is saving $1M a year on telephony

Read More

Frequently Asked Questions(FAQ)

for RingCentral Contact Center

What is RingCentral Contact Center?

RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.

RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.

RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.

What is RingCentral Contact Center used for?

RingCentral Contact Center is a Auto Dialer Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Call Recording, Collaboration and Helpdesk Management .

What are the top features of RingCentral Contact Center?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of RingCentral Contact Center.

Who uses RingCentral Contact Center?

RingCentral Contact Center is used by Hospital & Health Care, Retail and Non-Profit Organization Management among other industries.

What are RingCentral Contact Center alternatives?

ReadyMode (Formerly XenCALL), CircleLoop, Voiptime Cloud and DialedIn By ChaseData are popular alternatives for RingCentral Contact Center.

Where is RingCentral Contact Center located?

RingCentral Contact Center is headquartered at 20 Davis Drive Belmont, CA 94002, USA.
lightning

Peers used RingCentral Contact Center for call recording and collaboration

RingCentral Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)

RingCentral Contact Center Integrations

RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (363)
Data Import

4.28/5 ★

Read Reviews (426)

Few API Integrations for RingCentral Contact Center

Stripe Billing

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

WooCommerce

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Calendar

4.64 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for RingCentral Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for RingCentral Contact Center

RingCentral, Inc. News

RingCentral Unveils AI-Powered Innovations at Enterprise Connect 2025

RingCentral introduced AI-powered innovations at Enterprise Connect 2025, showcasing advancements in communication technology.

17/03/2025 - source

RingCentral Highlights AI Momentum and Innovation that Transforms Customer Experiences

RingCentral is emphasizing its advancements in AI technology to enhance customer experiences.

16/03/2025 - source

PCI Pal and RingCentral Inc Partnership - Research Tree

PCI Pal and RingCentral Inc have announced a partnership.

09/03/2025 - source

RingCentral, Inc. Feeds

RingCentral Inc.: Expansion & Integration of UCaaS & CCaaS As A Critical Growth Lever!

RingCentral reported a Q4 2024 revenue of $615 million, surpassing guidance and contributing to a 9% annual revenue increase to $2.4 billion. The operating margin improved to 21.3%, with a free cash flow of $112 million.

06/03/2025 - source

Wall Street's Insights Into Key Metrics Ahead of RingCentral (RNG) Q4 Earnings - Yahoo Finance

Wall Street provides insights into key metrics ahead of RingCentral's Q4 earnings report.

16/02/2025 - source

RingCentral to Announce Fourth Quarter 2024 Financial Results On February 20, 2025

RingCentral will announce its fourth quarter 2024 financial results on February 20, 2025.

05/02/2025 - source

RingCentral, Inc. Profile

Company Name

RingCentral, Inc.

Company Website

https://www.ringcentral.com/

Year Founded

2003

HQ Location

20 Davis Drive Belmont, CA 94002, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO