RingCentral Contact Center Overview

RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using RingCentral Contact Center.

Other use cases:

  • Conference Call Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Social Media Analytics
  • Call Analytics
  • Meeting Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RingCentral Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Manage Risk
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

RingCentral Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

RingCentral Contact Center works with different mediums / channels such as Phone Calls. Video. Offline etc.

RingCentral Contact Center's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and RingCentral Contact Center support capabilities include Phone Support, Chat Support, AI Powered, etc. also RingCentral Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"None of the other cloud communication solutions even hold a candle to RingCentral." - Joe Deaton

RingCentral Contact Center, DialedIn by ChaseData, Phoneburner, Voiptime Cloud, Ricochet360, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for RingCentral Contact Center

Top Industries

  • Hospital & Health Care
  • Retail
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Enterprise
  • Mid Market

RingCentral Contact Center is popular in Hospital & Health Care, Retail, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on RingCentral Contact Center Use Cases

How can RingCentral Contact Center optimize your Call Recording Workflow?

How can RingCentral Contact Center enhance your Collaboration process?

How can RingCentral Contact Center enhance your Helpdesk Management process?

What solutions does RingCentral Contact Center provide for Conference Call Management?

What solutions does RingCentral Contact Center provide for Communication Management?

30+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well RingCentral Contact Center solved their Auto Dialer needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Joe Deaton

VoIP Engineer

BrightSpring Health Services

None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton
RingCentral Contact Center testimonial

Fina Nash

SVP of Business Operations & Innovation

Bancroft

We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put toward improving people’s lives. With RingCentral, we m...anaged to fulfill both of those goals.

Testimonial By Fina Nash
RingCentral Contact Center testimonial

Travis Cook

Executive Director of Telecommunications

Texas Christian University

By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook
CUSTOMERS TESTIMONIALS
RingCentral Contact Center testimonial

Joe Deaton

VoIP Engineer

BrightSpring Health Services

None of the other cloud communication solutions even hold a candle to RingCentral. Testimonial By Joe Deaton
RingCentral Contact Center testimonial

Fina Nash

SVP of Business Operations & Innovation

Bancroft

We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put toward improving people’s lives. With RingCentral, we m...anaged to fulfill both of those goals.

Testimonial By Fina Nash
RingCentral Contact Center testimonial

Travis Cook

Executive Director of Telecommunications

Texas Christian University

By letting our staff take and make calls on their personal cell phones using their work phone numbers, RingCentral has done something amazing for TCU. It’s allowed us to be more accessible to colleagues and students, while enabling our staff to keep their work and personal lives separate. Testimonial By Travis Cook

Case Studies

Non-Profit Organization Management

CASE STUDY Scratch Foundation

RingCentral Events helped Scratch Foundation host virtual conferences for a global audience. The platform integrated with their AI-powered translation tool, supporting attendees in over 100 countries.... The 2024 Scratch Conference featured 80 presenters and 1,300 participants. Scratch Foundation used features like Expo Booths, Panels, and Breakout Rooms to create engaging experiences. The team praised RingCentral Events for its flexibility, easy integration, and strong customer support.

Professional Training & Coaching

CASE STUDY SPM Services

RingCX helped SPM Services improve client experience and save time. The company faced frequent call drops and poor reporting with its old contact center. After switching to RingCX, SPM Services saw a... 120% increase in call load with no dropped calls. The solution was fully implemented in three weeks. Supervisors now use real-time monitoring and detailed reports to improve operations. Agents find the system easier and more efficient, helping the company meet its goals.

Transportation/Trucking/Railroad

CASE STUDY Ryder Systems

RingCentral helped Ryder Systems modernize its communications by moving from old PBX systems to a cloud-based solution. Ryder wanted to improve customer experience and cut telecom costs. With RingCen...tral, Ryder eliminated the need for on-premise PBX hardware and reduced maintenance expenses. The company rolled out RingCentral to over 200 locations in six weeks, handling 30,000 calls a month with zero phone-related failures. Staff now use mobile apps to serve customers better and close more deals.

Transportation/Trucking/Railroad

CASE STUDY Truck Site

RingEX from RingCentral helped Truck Site improve efficiency by 200%. The company faced call disruptions and lacked Salesforce integration with their old phone system. With RingEX, sales reps can cal...l leads with one click and send real-time info via SMS. The team can switch devices during calls and record every call for training. Customer satisfaction scores doubled. Inventory details and quotes are now delivered in under a minute using RingCentral’s Salesforce integration.

Hospital & Health Care

CASE STUDY The Doctor

RingEX helped The Doctor, a Los Angeles healthcare practice, cut telecom costs by 67%. The team unified communications, replacing multiple apps with one platform. Staff now coordinate care more effic...iently, boosting overall efficiency by 30%. The solution supports remote and in-office staff, improving patient experience. The Doctor now recommends RingEX to partners and vendors.

Professional Training & Coaching

CASE STUDY The Office Gurus

RingCentral Engage Voice helped The Office Gurus improve call center efficiency and caller experience. They used the platform to quickly set up outsourced teams and meet strict SLAs for clients. With... RingCX, they added omnichannel support, managing all digital channels in one place. The Office Gurus reduced cost per lead for a client by 55.7%, saving $3.2 million annually and increasing qualified leads by 34%. The solution made it easy to implement and scale support operations.

Frequently Asked Questions(FAQ)

for RingCentral Contact Center

What is RingCentral Contact Center?

RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more.

RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.

RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.

What is RingCentral Contact Center used for?

RingCentral Contact Center is a Auto Dialer Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Call Recording, Collaboration and Helpdesk Management .

What are the top features of RingCentral Contact Center?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of RingCentral Contact Center.

Who uses RingCentral Contact Center?

RingCentral Contact Center is used by Hospital & Health Care, Retail and Non-Profit Organization Management among other industries.

What are RingCentral Contact Center alternatives?

DialedIn By ChaseData, Phoneburner, Voiptime Cloud and Ricochet360 are popular alternatives for RingCentral Contact Center.

Where is RingCentral Contact Center located?

RingCentral Contact Center is headquartered at 20 Davis Drive Belmont, CA 94002, USA.
lightning

Peers used RingCentral Contact Center for call recording and collaboration

RingCentral Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (6)
Analytics

4.70/5 ★

Read Reviews (45)
Custom Reports

4.05/5 ★

Read Reviews (137)

RingCentral Contact Center Integrations

RingCentral Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.39/5 ★

Read Reviews (363)
Data Import

4.28/5 ★

Read Reviews (426)

Few API Integrations for RingCentral Contact Center

Software Failure Risk Guidance

?

for RingCentral Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for RingCentral Contact Center

RingCentral, Inc. News

Awards

RingCentral named a 2025 Top Rated Award winner by TrustRadius

RingCentral has been recognized as a 2025 Top Rated Award winner by TrustRadius, achieving an overall score of 8.2 out of 10 based on over 461 verified user reviews. This accolade highlights RingCentral's excellence in providing seamless, secure communication solutions through its RingEX platform, demonstrating strong customer satisfaction and trust.

Product

RingCentral Announces General Availability of AI Receptionist (AIR) - Yahoo Finance

RingCentral has launched the general availability of AI Receptionist (AIR), an AI-powered phone agent that uses generative AI to handle customer calls, answer questions, and transfer callers based on context. Over 2,000 organizations already use AIR. Key features include instant activation, customizable greetings, automated responses, spam call blocking, and intelligent call routing. AIR aims to streamline business communications and enhance customer engagement.

Product

Extend your events, amplify your brand: RingCentral Events Content Hub

RingCentral has introduced the Events Content Hub, a new feature within RingCentral Events. This solution enables organizations to extend the reach of their virtual and hybrid events, amplify brand presence, and engage audiences with branded, on-demand event content. The Events Content Hub supports enterprises and small businesses seeking to maximize event ROI and audience engagement through centralized content management.

Product

Fueling CX-Driven ROI: RingCentral RingCX now available in AWS marketplace

RingCentral has made its AI-powered omnichannel contact center solution, RingCX, available on the AWS marketplace. This move enables businesses to deploy RingCX more easily within their existing AWS environments, accelerating cloud contact center adoption and enhancing customer experience management across multiple digital channels.

RingCentral, Inc. Profile

Company Name

RingCentral, Inc.

Year Founded

2003

HQ Location

20 Davis Drive Belmont, CA 94002, USA

Employees

1001-5000

Social

Financials

IPO