RingCentral Contact Center: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer Testimonials

CUSTOMERS	TESTIMONIALS
John Monreal Senior Director of Purchasing and Call Center Operations ENT and Allergy	Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal
Fina Nash SVP of Business Operations & Innovation Bancroft	We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put toward improving people’s lives. With RingCentral, we m...anaged to fulfill both of those goals. Show More.. Testimonial By Fina Nash
Jeremy Stroud Vice President of Patient Services Heartland Dental	The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud

CUSTOMERS	TESTIMONIALS
John Monreal Senior Director of Purchasing and Call Center Operations ENT and Allergy	Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. Testimonial By John Monreal
Fina Nash SVP of Business Operations & Innovation Bancroft	We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put toward improving people’s lives. With RingCentral, we m...anaged to fulfill both of those goals. Show More.. Testimonial By Fina Nash
Jeremy Stroud Vice President of Patient Services Heartland Dental	The thing that still amazes me every day about the RingCentral Contact Center is that it’s enabling our Patient Services Representatives to handle inquiries for more than 1,400 dental offices across the country—and provide a better level of service than we ever have. Testimonial By Jeremy Stroud

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Eye Associates of Tallahassee Medical Practice	Medical Practice	Case Study Eye Associates of Tallahassee Tallahassee’s Largest Ophthalmology Practice Streamlines its Operations and Improves the Patient Experience with RingCentral Read More
Bancroft Non-Profit Organization Management	Non-Profit Organization Management	Case Study Bancroft How This Leading Nonprofit Serving People with Developmental Disabilities Is Using RingCentral to Improve People’s Live Read More
BrightSpring Health Services Hospital & Health Care	Hospital & Health Care	Case Study BrightSpring Health Services How The US’s Top Provider of Complex Healthcare Services Found a Phone Solution That Simplified Their Operations Read More