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Apptivo vs mHelpDesk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Apptivo medium Failure Risk for mHelpDesk low
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Comparison Summary

This comparison report of Apptivo vs. mHelpDesk is based on a specific set of business needs and context. The comparison uses 7861 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Apptivo and mHelpDesk

Apptivo, Vtiger all-in-one CRM, Bullhorn ATS & CRM, etc., belong to a category of solutions that help CRM, whereas mHelpDesk, FieldEdge, Loc8, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Apptivo covers Helpdesk Management, Contact List Management with E-Mail, Sales Document Management with E-Mail, Engagement Management, etc.

mHelpDesk focuses on Helpdesk Management, Sales Document Management with Mobile, Contact List Management with Mobile, Workflow Management, etc.

"Very easy to work with and fantastic, quick response on-line customer service chat. " - Gary Best

"There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable. " - Nick M

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Apptivo

Focus area

Apptivo is better than mHelpDesk for

Software Failure Risk

  • medium

logo mHelpDesk

Focus area

mHelpDesk is better than Apptivo for

Software Failure Risk

  • low

About

Cloud Business Management Software Suite

mHelpDesk Field Service Management Software

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

76

49

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (131)

Read Reviews (137)

contact list management

Read Reviews (92)

Read Reviews (79)

creating contact list

Read Reviews (3)

Read Reviews (1)

contacts history

Read Reviews (2)

Read Reviews (5)

tracking contacts

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (78)

Read Reviews (116)

proposal & quote management

Read Reviews (45)

Read Reviews (48)

contract management

Read Reviews (18)

Read Reviews (27)

digital signature

Read Reviews (14)

Read Reviews (36)

engagement management

Read Reviews (57)

Read Reviews (39)

engaging and following up

Read Reviews (47)

Read Reviews (36)

workflow management

Read Reviews (51)

Read Reviews (74)

communication management

Read Reviews (50)

Read Reviews (24)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (5)

sending & publishing communications

Read Reviews (16)

Read Reviews (18)

campaign management

Read Reviews (38)

Read Reviews (2)

campaign monitoring

Read Reviews (14)

Read Reviews (0)

campaign analytics

Read Reviews (8)

Read Reviews (0)

billing and invoice management

Read Reviews (32)

Read Reviews (30)

relationship management

Read Reviews (23)

Read Reviews (0)

generation of new leads

Read Reviews (21)

Read Reviews (5)

opportunity management

Read Reviews (19)

Read Reviews (1)

pipeline management

Read Reviews (16)

Read Reviews (0)

conversion management

Read Reviews (16)

Read Reviews (4)

products & pricelist management

Read Reviews (13)

Read Reviews (6)

sales call management

Read Reviews (11)

Read Reviews (4)

meeting management

Read Reviews (3)

Read Reviews (4)

training & onboarding

Read Reviews (8)

Read Reviews (14)

customer case management

Read Reviews (6)

Read Reviews (0)

distribution management

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (5)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (7)

trade show marketing

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (3)

social media analytics

Read Reviews (2)

Read Reviews (0)

engaging on social media

Read Reviews (1)

Read Reviews (3)

lead qualification

Read Reviews (3)

Read Reviews (2)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

performance management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (4)

content sharing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (4)

content sharing

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 3 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Grow market share

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Improve visibility

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • phone calls

  • website

  • mobile app

  • chat

  • video

  • text SMS

  • offline

  • on premises

  • support groups

  • user generated content

  • blogs

  • point of sale

  • See 11 more

  • e-mail

  • mobile

  • phone calls

  • website

  • mobile app

  • chat

  • video

  • text SMS

  • offline

  • on premises

  • support groups

  • user generated content

  • blogs

  • point of sale

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting