Avaya OneCloud UCaaS vs. RingOver: Contact Center Software Solution Comparison 2025

Overview: Avaya OneCloud UCaaS and RingOver as Contact Center Software Category solutions.

Avaya OneCloud UCaaS primarily supports mid-market and small businesses through capabilities like helpdesk management and collaboration, while enhancing internal communications. Its features emphasize security, compliance, and easy migration. RingOver serves larger enterprises focusing on sales call management and improving efficiency, with robust data import and integration features. Avaya offers a broader range of customer support options, aligning well with mid-sized business needs, while RingOver places a greater emphasis on communication management and tracking.

Avaya OneCloud UCaaS and RingOver: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Avaya OneCloud UCaaS supports helpdesk and sales call management, along with collaboration and call recording. read more →

RingOver excels in tracking and monitoring communications and offers helpdesk management and white labeling. read more →

Business Goals

Avaya OneCloud UCaaS helps to improve internal communications and customer relationships. read more →

RingOver focuses on acquiring customers and increasing sales and revenue. read more →

Core Features

Avaya OneCloud UCaaS includes extensive security features, custom reports, and easy migration. read more →

RingOver offers strong integration, data import/export, and custom reporting capabilities. read more →

Vendor Support

Avaya OneCloud UCaaS provides 24/7 support, with phone and email options available. read more →

RingOver offers 24/7 support, with phone and chat support being standout options. read more →

Segments and Industries

Avaya OneCloud UCaaS is popular among mid-market and small business segments in IT and insurance. read more →

RingOver is favored by large enterprises, particularly in health and marketing sectors. read more →

Operational Alignment

Avaya OneCloud UCaaS integrates well into workflows of mid-market and small businesses. read more →

RingOver is designed for larger organizations, supporting complex sales and communication processes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Others

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Avaya OneCloud UCaaS and RingOver

What solutions does Avaya OneCloud UCaaS and RingOver provide for Collaboration?

Avaya Onecloud Ucaas and Ringover both provide collaboration tools for businesses. Avaya Onecloud Ucaas focuses on delivering comprehensive communication and collaboration solutions for midsize to large enterprises. Ringover emphasizes the collaboration and mobility features of its cloud-based phone system, aiming to improve communication and productivity for small and medium-sized businesses.

"...Providing collaboration/communication capabilities...." Peer review by Joel E., TeleTech

"...From unlimited calls, 1-click calling, automatic data syncing to call supervision, statistics and analysis, users benefit from a fully flexible cloud-based phone system to improve the mobility and collaboration of their employees...." Peer review

How can Avaya OneCloud UCaaS and RingOver enhance your Helpdesk Management process?

Avaya Onecloud Ucaas is a robust tool primarily designed for large call centers, offering a wide range of features and supporting diverse enterprise-level applications. Ringover is a more collaborative cloud-based phone solution, specifically catering to smaller and medium-sized businesses with a focus on customer service and sales teams. Avaya Onecloud Ucaas offers a more comprehensive infrastructure with potential complexities, while Ringover provides simpler integration with popular CRM and helpdesk platforms.

"...Avaya is a good product for call center or corporate needs...." Peer review by Brittany D., Internet

"...The easiest solution for your call center...." Manage your customers calls

What benefits does Avaya OneCloud UCaaS and RingOver offer for Sales Call Management?

Avaya Onecloud Ucaas and Ringover both provide call management features for businesses. Avaya Onecloud Ucaas offers advanced call queue management capabilities, while Ringover provides a more comprehensive set of features, including CRM integration, click-to-call functionality, and real-time analytics. Avaya Onecloud Ucaas is known for its ability to manage large call volumes, while Ringover excels in its ease of setup and accessibility for remote teams.

"...Allowing us to keep simple records for each call and have everything linked...." Peer review by Kaitlin W., Entertainment

"...Establish clear-cut scenarios to manage your incoming calls and route calls to the right people...." List of your VoIP telephony solution s features

How does Avaya OneCloud UCaaS and RingOver address your Contact List Management Challenges?

Avaya Onecloud Ucaas and Ringover both enable users to contact customers, vendors, and service centers. Avaya Onecloud Ucaas provides a secure environment for contact centers. Ringover allows users to share contacts and call information with colleagues. Ringover integrates with various CRM platforms, simplifying contact management and streamlining communication.