Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Scale best practices
-
Improve efficiency
-
Improve consistency
-
Scale best practices
-
Manage risk
-
Improve ROI
-
Improve efficiency
-
Enhance customer relationships
-
Enter new markets internationally or locally
-
Establish thought leadership
-
Acquire customers
- See 5 more
Top Channels
Channels Used
-
e-mail
-
text SMS
-
chat
-
phone calls
-
user generated content
-
blogs
-
video
-
games
-
offline
-
point of sale
-
website
-
Skype
-
on premises
-
mobile
-
support groups
- See 12 more
-
e-mail
-
text SMS
-
chat
-
phone calls
-
user generated content
-
blogs
-
video
-
games
-
offline
-
point of sale
-
website
-
Skype
-
on premises
-
mobile
-
support groups
- See 12 more
