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Broadly vs GoodFirms: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Broadly vs. GoodFirms is based on a specific set of business needs and context. The comparison uses 1850 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Broadly and GoodFirms

Broadly, GoodFirms, ReviewTrackers, Grade.Us Review Management, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Broadly covers Rating And Review Management, Customer Feedback Management with Website, Engagement Management, Contact List Management, etc.

GoodFirms focuses on Training & Onboarding with Video, Engagement Management, Advertisement with Social Media, Media Planning, etc.

"We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly. " - Jay Levan

"We believe GoodFirms is doing great job in improving our visibility as a brand to our potential audience. We see a lot of exposure and unique traffic on our website coming from GoodFirms while providing us with an option to hear what our customers s...ay on GoodFirms is an obvious benefit of the platform. " - Timour P

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Broadly

Focus area

Software Failure Risk

  • medium

logo GoodFirms

Focus area

GoodFirms is better than Broadly for

Software Failure Risk

  • medium

About

Online Customer Review Management Software

B2B Reviews & Rating Platform you can trust

Age

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

36

58

Total Goals
(we found evidences for)

8

16

Top Processes

Evidences indicate better relative satisfaction


rating and review management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


contact list management


communication management

sending & publishing communications


reputation management


sales review & feedback


generation of new leads



helpdesk management


campaign management


sales document management

contract management


loyalty management

customise loyalty program



referral management


social media management

scheduling post to social media

engaging on social media


training & onboarding





content management




competitive intelligence


discount management





knowledge management


motivation management


business development


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Grow market share

  • Improve visibility

  • Improve ROI

  • Improve internal communications

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Grow market share

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Increase sales & revenue

  • Establish thought leadership

  • Improve internal communications

  • Improve stakeholder relations

  • Manage risk

  • Improve efficiency

  • See 13 more

Top Channels

Channels Used

  • social media

  • e-mail

  • video

  • website

  • promotions

  • chat

  • phone calls

  • user generated content

  • blogs

  • Whatsapp

  • Facebook

  • mass media

  • LinkedIn

  • mobile

  • out of home

  • television

  • brochure

  • offline

  • point of sale

  • Instagram

  • display advertisement

  • coupons

  • radio

  • mobile app

  • billboards

  • omnichannel

  • causes and charity

  • print media

  • magazine

  • See 26 more
  • social media

  • e-mail

  • video

  • website

  • promotions

  • chat

  • phone calls

  • user generated content

  • blogs

  • Whatsapp

  • Facebook

  • mass media

  • LinkedIn

  • mobile

  • out of home

  • television

  • brochure

  • offline

  • point of sale

  • Instagram

  • display advertisement

  • coupons

  • radio

  • mobile app

  • billboards

  • omnichannel

  • causes and charity

  • print media

  • magazine

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting