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Compare BUSINESSNEXT '' formerly CRMNEXT '' vs Firepoint

Comparison Summary

For BUSINESSNEXT '' formerly CRMNEXT '' vs Firepoint comparison, Our AI algorithm looked at 3802 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using BUSINESSNEXT '' formerly CRMNEXT '' and Firepoint to solve their respective business needs.

Pros and cons of BUSINESSNEXT '' formerly CRMNEXT '' and Firepoint

BUSINESSNEXT '' formerly CRMNEXT '' is more suited to businesses that require Lead Management with E-Mail and Service Management where as Firepoint is focused towards Conversion Management with Website and Sales Call Management with Phone Calls .

logo BUSINESSNEXT '' formerly CRMNEXT ''

Focus area

BUSINESSNEXT '' formerly CRMNEXT '' is better than Firepoint for

Software Failure Risk

  • low

logo Firepoint

Focus area

Software Failure Risk

  • medium

About

The #1 CRM For Banking And Insurance

Firepoint: Best Real Estate CRM by Agents

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

24

31

Total Goals
(we found evidences for)

5

7

Top Processes

Evidences indicate better relative satisfaction



helpdesk management


social media management

monitoring social media

engaging on social media

social media analytics



campaign management

campaign monitoring






contact list management


knowledge management


segmentation and targeting


calendar management



generation of new leads


conversion management


engaging and following up


engagement management

engaging and following up



sales call management





competitive intelligence


relationship management





Top Goals

Goals Achieved

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Enhance customer relationships

  • Improve brand engagement

  • See 2 more
  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve brand engagement

  • Improve visibility

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • website

  • promotions

  • e-mail

  • social media

  • chat

  • Facebook

  • text SMS

  • See 5 more
  • phone calls

  • website

  • promotions

  • e-mail

  • social media

  • chat

  • Facebook

  • text SMS

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting