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Calabrio ONE vs ia.Enterprise: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Calabrio ONE vs. ia.Enterprise is based on a specific set of business needs and context. The comparison uses 1017 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio ONE and ia.Enterprise

Calabrio ONE, ia.Enterprise, NICE Customer Journey Analytics, VICIdial, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.

ia.Enterprise focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Knowledge Management with Omnichannel, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Calabrio ONE

Focus area

Calabrio ONE is better than ia.Enterprise for

Software Failure Risk

  • low

logo ia.Enterprise

Focus area

Software Failure Risk

  • medium

About

Contact Center Workforce Optimization | Calabrio ONE

CXM, Process Automation & WFO Software | OnviSource

Financials

M&A

NA

Business Need

Total Processes
(we found evidences for)

34

17

Total Goals
(we found evidences for)

7

3

Top Processes

Evidences indicate better relative satisfaction


sales call management


engagement management

engaging and following up



helpdesk management


products & pricelist management



contact list management


customer feedback management

measuring customer satisfaction


communication management

tracking & monitoring communications


competitive intelligence


lifetime value management


workflow management




training & onboarding



knowledge management

creating knowledge base



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • See 4 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

Top Channels

Channels Used

  • phone calls

  • social media

  • video

  • omnichannel

  • chat

  • e-mail

  • website

  • See 4 more
  • phone calls

  • social media

  • video

  • omnichannel

  • chat

  • e-mail

  • website

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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No Data

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Business Setting