Comparison Summary
Introducing Channels and GMass
Channels, GMass, Kixie Integrated Voice, myphoner, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Channels covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
GMass focuses on Communication Management with E-Mail, Engagement Management with E-Mail, Campaign Management with E-Mail, Contact List Management with E-Mail, etc.
"Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! " - Piotr Wieczorek
"Saved me HOURS of work and made sure I had the right information and didn't double email the same person! " - Faith Qi En Lo
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Data powered Phone system that turns customer data into excellent service enabling customer engagement
Sales engagement software providing personalized mass email service, email marketing and mail-merge services
Age
2014
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
31
60
Total Goals
(we found evidences for)
4
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
- See 1 more
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Acquire customers
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Increase sales & revenue
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Improve ROI
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Enhance customer relationships
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Launch new products
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Scale best practices
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Enter new markets internationally or locally
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Improve internal communications
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Grow market share
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Shorten ramp up time
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Improve efficiency
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Improve digital and social presence
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Reduce bounce
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Improve brand engagement
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Build brand awareness
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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promotions
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website
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phone calls
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newsletter
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offline
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mass media
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LinkedIn
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Twitter
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print media
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magazine
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on premises
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mobile
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mobile app
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games
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user generated content
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blogs
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chat
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Facebook
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video
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Netflix
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Instagram
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point of sale
- See 21 more
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e-mail
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social media
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promotions
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website
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phone calls
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newsletter
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offline
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mass media
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LinkedIn
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Twitter
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print media
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magazine
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on premises
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mobile
-
mobile app
-
games
-
user generated content
-
blogs
-
chat
-
Facebook
-
video
-
Netflix
-
Instagram
-
point of sale
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
