Overview: Channels and Polymail as Sales Engagement Category solutions.

Channels and Polymail both cater to the sales engagement sector, yet differ in their primary functions. Channels with a focus on phone call management is favored by consumer services and financial industries. Polymail excels in email-driven communication, attracting large enterprises in the computer software industry. While both offer customer support, Channels provides more extensive options. Depending on the need for call management or digital communication, businesses can find a suitable fit.

Channels: Channels is a data-powered business phone system enhancing customer service. It eliminates interview-like calls, offering superior service for businesses and customers.

Polymail: Polymail is the ultimate email platform designed for business productivity. It offers an easy way for professionals to manage their email efficiently.

Channels and Polymail: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Channels supports sales call management, emphasizing call recording and helpdesk management. These capabilities meet the needs of industries relying on efficient phone communication. read more →

Polymail focuses on communication management, with strengths in engagement and follow-up. It's designed for users needing robust email-driven interactions. read more →

Business Goals

Channels aims at improving efficiency and boosting sales through effective customer engagement. It suits businesses increasing productivity in their sales processes. read more →

Polymail seeks to increase sales and improve internal communications, aligning well with companies prioritizing seamless email communications. read more →

Core Features

Channels offers standout features like custom reports and data import/export, which aid in data-driven sales strategies. read more →

Polymail’s core features include custom reports and analytics, supported by AI, appealing to tech-savvy users seeking smarter insights. read more →

Vendor Support

Channels provides extensive 24/7 support options including phone and live chat, accommodating users needing immediate assistance. read more →

Polymail offers mainly email support with 24/7 availability, which suits users who prefer written communication. read more →

Segments and Industries

Channels is popular among large enterprises and finds its major audience in consumer services and financial services. read more →

Polymail serves large enterprises, especially in the computer software sector, showing its appeal to tech-oriented businesses. read more →

Operational Alignment

Channels fits well into businesses that require comprehensive phone call and offline interaction management. read more →

Polymail is designed for organizations focused on digital communication through emails, suitable for companies with extensive email operations. read more →