Comparison Summary
This comparison report of Channels vs. SuccessWare (formerly SuccessWare21) is based on a specific set of business needs and context. The comparison uses 896 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Channels and SuccessWare (formerly SuccessWare21)
Channels, Kixie Integrated Voice, myphoner, etc., belong to a category of solutions that help Sales Engagement, whereas SuccessWare (formerly SuccessWare21) belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Channels covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.
SuccessWare (formerly SuccessWare21) focuses on Engagement Management with Phone Calls, Sales Document Management, Contact List Management, Account Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Channels
Focus area
Channels is better than SuccessWare (formerly SuccessWare21) for
Software Failure Risk
About
Data powered Phone system that turns customer data into excellent service enabling customer engagement
All-in-One Business Management Software
Age
2014
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
31
28
Total Goals
(we found evidences for)
4
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve efficiency
-
Increase sales & revenue
-
Acquire customers
-
Enhance customer relationships
- See 1 more
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Enhance customer relationships
-
Increase sales & revenue
-
Improve efficiency
-
Improve digital and social presence
-
Acquire customers
- See 2 more
Top Channels
Channels Used
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phone calls
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e-mail
-
mobile
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phone calls
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e-mail
-
mobile
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
