Overview: Forsta ''formerly Confirmit'' and Qualtrics Customer Experience as Customer Feedback Management Category solutions.
Confirmit Horizons excels in market research with strong analytics and data handling capabilities, attracting enterprises and research firms. Qualtrics Customer Experience, on the other hand, focuses on customer feedback and expansion with powerful reporting features, appealing broadly to mid-market and education sectors. Both offer comprehensive support options, but their strengths and target markets diverge, making each suitable for different strategic objectives.
Forsta ''formerly Confirmit'' and Qualtrics Customer Experience: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Confirmit Horizons is designed for market research and collecting feedback, offering tools for engaging surveys and following up on responses.
Qualtrics Customer Experience excels in collecting feedback and support management, with numerous options for engaging surveys and NPS measurement.
Business Goals
Confirmit Horizons assists in improving customer satisfaction and international market expansion, with an emphasis on applying best practices and enhancing ROI.
Qualtrics Customer Experience supports business goals of boosting customer satisfaction, market share growth, and enhancing customer lifetime value.
Core Features
Confirmit Horizons features powerful analytics and custom reports, along with strong integration and data import/export capabilities.
Qualtrics Customer Experience is noted for advanced analytics, extensive custom reporting, and robust data integration.
Vendor Support
Confirmit Horizons offers 24/7 support alongside email, phone, and chat options, tailored for enterprises needing round-the-clock assistance.
Qualtrics Customer Experience provides extensive 24/7 support with a wide range of communication channels for all business sizes.
Segments and Industries
Confirmit Horizons primarily serves enterprises and the research sector, reflecting its focus on large-scale data needs and analysis.
Qualtrics Customer Experience is popular among mid-market and education industries, catering to a wide spectrum of business operations.
Operational Alignment
Confirmit Horizons integrates seamlessly into enterprise and large-scale environments, offering scalability and comprehensive data handling.
Qualtrics Customer Experience fits well into diverse operational workflows, with strengths in feedback collection across different business sizes.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
