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Customerville vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Customerville medium Failure Risk for Thematic low
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Comparison Summary

This comparison report of Customerville vs. Thematic is based on a specific set of business needs and context. The comparison uses 1468 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Customerville and Thematic

Customerville, and Thematic belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Customerville covers Collecting Feedback with E-Mail, Engaging Conversational Surveys, Social Media Management with E-Mail, Sales Document Management, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Customerville

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Thematic is better than Customerville for

Software Failure Risk

  • low

About

Customer experience tool to transform customer experience surveys into interactive experiences

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

14

37

Total Goals
(we found evidences for)

3

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (24)

Read Reviews (207)

measuring net promoter score

Read Reviews (7)

Read Reviews (90)

engagement management

Read Reviews (5)

Read Reviews (24)

engaging and following up

Read Reviews (5)

Read Reviews (16)

social media management

Read Reviews (4)

Read Reviews (12)

social media analytics

Read Reviews (4)

Read Reviews (12)

lifetime value management

Read Reviews (1)

Read Reviews (2)

helpdesk management

Read Reviews (0)

Read Reviews (23)

market research

Read Reviews (0)

Read Reviews (17)

rating and review management

Read Reviews (0)

Read Reviews (11)

sales review & feedback

Read Reviews (0)

Read Reviews (7)

workflow management

Read Reviews (0)

Read Reviews (6)

generation of new leads

Read Reviews (0)

Read Reviews (4)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve ROI

  • Increase customer life time value

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting