Thematic Overview
Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Thematic.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Thematic.
Thematic Use-Cases and Business Priorities: Customer Satisfaction Data
Thematic works with different mediums / channels such as Chat, Phone Calls, and Social Media,
Thematic's features include Feedback Surveys, Dashboard, Ticketing, etc.
Reviews
"We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data." - Allison Schoer
Thematic, CustomerSure, SurveyMonkey CX, CustomerGauge, Surveypal Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Thematic
Top Industries
- Internet
- Telecommunications
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
Thematic is popular in Internet, Telecommunications, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Thematic Use Cases
How can Thematic optimize your Customer Feedback Management Workflow?
What solutions does Thematic provide for Engagement Management?
What Are the key features of Thematic for Helpdesk Management?
How can Thematic optimize your Market Research Workflow?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Thematic solved their Customer Feedback Management needs. Cuspera uses 1275 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. Testimonial By Allison Schoer |
|
With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers. Testimonial By Young Ly |
|
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi |
CUSTOMERS | TESTIMONIALS |
---|---|
Allison Schoer Insights Professional |
We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. Testimonial By Allison Schoer |
Young Ly CEO Serato |
With Thematic it is possible to get a much better idea of what the mood and importance of issues are to our customers. Testimonial By Young Ly |
Tania Parangi NPS Evolution Manager Vodafone |
Thematic helps us identify themes in customer feedback which informs where our teams should focus their attention. Testimonial By Tania Parangi |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
Entertainment
|
Entertainment |
Case Study MelodicsRead More |
Health, Wellness and Fitness
|
Health, Wellness and Fitness |
CASE STUDY US-based health and wellness companyRead More |
Telecommunications
|
Telecommunications |
Case Study VodafoneRead More |
Video
What is Thematic?
Frequently Asked Questions(FAQ)
for Thematic
What is Thematic?
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
What is Thematic used for?
What are the top features of Thematic?
Who uses Thematic?
What are Thematic alternatives?
Where is Thematic located?
Thematic Competitors
Thematic Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (53) |
Analytics | Read Reviews (327) |
Custom Reports | Read Reviews (186) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (53) |
Analytics | Read Reviews (327) |
Custom Reports | Read Reviews (186) |
Software Failure Risk Guidance
?for Thematic
Overall Risk Meter
Top Failure Risks for Thematic
Thematic Profile
Company Name
Thematic
Company Website
https://getthematic.com/HQ Location
San Francisco, CA 94117, US
Employees
11-50
Social
Financials
SEED
What benefits does Thematic offer for Social Media Analytics?