SmileBack Overview
SmileBack® equips Managed Service Providers (MSPs) with specialized tools for gathering and analyzing customer feedback through CSAT and NPS surveys. This platform is tailored for IT professionals, offering a streamlined way to collect actionable insights that drive customer loyalty and retention. SmileBack® integrates seamlessly with Professional Services Automation (PSA) systems, enhancing IT service delivery by providing immediate feedback loops. Unique to SmileBack® is its ability to transform feedback into tangible business actions, fostering customer relationships and generating referrals. MSPs can leverage these insights to refine service offerings, ensuring alignment with client needs and expectations. The platform's robust reporting tools enable detailed analysis, supporting strategic decision-making processes in daily operations.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management, as the business use cases that they have been most satisfied with while using SmileBack.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using SmileBack.
SmileBack Use-Cases and Business Priorities: Customer Satisfaction Data
SmileBack works with different mediums / channels such as Phone Calls. Chat. and Slack.
SmileBack's features include Embedded Survey Forms, Ticketing, Dashboard, etc. and SmileBack support capabilities include 24/7 Support, Email Support, Phone Support, etc. also SmileBack analytics capabilities include Analytics, and Custom Reports.
Reviews
"...SmileBack makes it incredibly easy for our clients to provide feedback on the service they have received...." Peer review by Pamela W., Customer Support Coordinator, Information Technology and Services
SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Popular Business Setting
for SmileBack
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
SmileBack is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
SmileBack Customer wins, Customer success stories, Case studies
How can SmileBack enhance your Collecting Feedback process?
How can SmileBack optimize your Engaging Conversational Surveys Workflow?
How does SmileBack facilitate Rating And Review Management?
What makes SmileBack ideal for Helpdesk Management?
16 buyers and buying teams have used Cuspera to assess how well SmileBack solved their Customer Feedback Management needs. Cuspera uses 1239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for SmileBack
What is SmileBack?
SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.
SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.
Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.
What is SmileBack used for?
What are the top features of SmileBack?
Who uses SmileBack?
What are SmileBack alternatives?
Where is SmileBack located?
Peers used SmileBack for Collecting feedback and Engaging conversational surveys
SmileBack Competitors
SmileBack Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
Software Failure Risk Guidance
?for SmileBack
Overall Risk Meter
Top Failure Risks for SmileBack
SmileBack Profile
Company Name
SmileBack
Company Website
https://smileback.com/HQ Location
Wilmington, DE
Employees
11-50
Social
Financials
PRIVATE
How can SmileBack optimize your Social Media Analytics Workflow?