Medallia Agent Connect Overview
Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.
Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal custome...rs." - Craig Barnes
Medallia Agent Connect, Surveypal Platform, Simplesat, Canny, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Medallia Agent Connect Use Cases
How efficiently Does Medallia Agent Connect manage your Collecting Feedback?
How does Medallia Agent Connect facilitate Engaging Conversational Surveys?
How does Medallia Agent Connect facilitate Coaching?
What solutions does Medallia Agent Connect provide for Performance Management?
How can Medallia Agent Connect enhance your Rating And Review Management process?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes |
|
Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff an...d drive more revenue. |
|
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Craig Barnes SVP of Customer Care Williams-Sonoma |
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes |
|
Patrick Roscoe Director of Customer Experience RevZilla |
Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff an...d drive more revenue. |
|
Nick Martin Head of Customer Experience Harry’s |
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Hospital & Health Care
|
Hospital & Health Care |
Case Study SwansonRead More |
Media Production
|
Media Production |
Case Study ESPNRead More |
Automotive
|
Automotive |
Case Study RevZillaRead More |
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys
Medallia Agent Connect Competitors
Medallia Agent Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Medallia Agent Connect Integrations
Medallia Agent Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Medallia Inc News
Medallia named as a G-Cloud 14 supplier - Directors Club News
Medallia has been selected as a supplier for the G-Cloud 14 framework, which supports UK public sector organizations in purchasing cloud services.
Medallia Named a Leader in Customer Feedback Management Solutions by Independent Research Firm - Business Wire
Medallia is recognized as a leader in customer feedback management by an independent research firm.
Medallia Named Partner of the Year Customer Experience by Officeworks - iTWire
Medallia was recognized as the 'Partner of the Year Customer Experience' by Officeworks.
Medallia Inc Feeds
Medallia names Mark Bishof as chairman, CEO; announces key senior hires - MARKETECH APAC
Medallia appoints Mark Bishof as chairman and CEO and announces new senior hires.
Medallia Appoints Mark Bishof as Chairman and CEO - Business Wire
Medallia has appointed Mark Bishof as the new Chairman and CEO.
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO - CX Today
Medallia has appointed Mark Bishof, a former executive from Qualtrics, as its new CEO.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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