Medallia Agent Connect Overview

Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.

Other use cases:

  • Performance Management
  • Rating And Review Management
  • Training & Onboarding
  • Helpdesk Management
  • Review Customer Feedback
  • Call Recording
  • Automated Workflows
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our custom...ers." - Marc Lore

Medallia Agent Connect, SmileBack, SurveyMethods, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Agent Connect

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Medallia Agent Connect Use Cases

Why is Medallia Agent Connect the best choice for Collecting Feedback?

How efficiently Does Medallia Agent Connect manage your Engaging Conversational Surveys?

How efficiently Does Medallia Agent Connect manage your Coaching?

What makes Medallia Agent Connect ideal for Performance Management?

What benefits does Medallia Agent Connect offer for Rating And Review Management?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Marc Lore

CEO

Walmart.com

Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore
Medallia Agent Connect testimonial

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise
Medallia Agent Connect testimonial

Marta Rub

Executive Vice President and Co-Founder

ECE Call Centers

Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers.

Testimonial By Marta Rub
CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Marc Lore

CEO

Walmart.com

Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore
Medallia Agent Connect testimonial

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise
Medallia Agent Connect testimonial

Marta Rub

Executive Vice President and Co-Founder

ECE Call Centers

Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers.

Testimonial By Marta Rub

Case Studies

Internet

Case Study Kijiji

How Kijiji Uses Stella Connect to Streamline and Supercharge Its Contact Center QA Program

Food & Beverages

Case Study ezCater

Three Items Fast-Growing ezCater Focuses on to Minimize Agent Attrition in the Contact Center

Retail

Case Study Birchbox

Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

Consumer Goods

Case Study Harry’s

How the Harry’s Customer Service Team Puts Its Best Face Forward

Apparel & Fashion

Case Study MeUndies

MeUndies Saves Headcount Costs and Improves Service Delivery With Stella Connect

Apparel & Fashion

Case Study TechStyle

How TechStyle Supercharges the Performance of its Outsourced CX Teams

Frequently Asked Questions(FAQ)

for Medallia Agent Connect

What is Medallia Agent Connect?

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.

What is Medallia Agent Connect used for?

Medallia Agent Connect is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Medallia Agent Connect?

Gamification, Rewards and Personalization are some of the top features of Medallia Agent Connect.

Who uses Medallia Agent Connect?

Medallia Agent Connect is used by Retail, Consumer Services and Events Services among other industries.

What are Medallia Agent Connect alternatives?

SmileBack, SurveyMethods, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for Medallia Agent Connect.

Where is Medallia Agent Connect located?

Medallia Agent Connect is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys

Medallia Agent Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.44/5 ★

Read Reviews (37)
Custom Reports

4.12/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.44/5 ★

Read Reviews (37)
Custom Reports

4.12/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Medallia Agent Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Agent Connect

Medallia Inc News

Awards

Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership

Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.

Partnership

Medallia , Inc .: New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program

Medallia, Inc. partners with New Look and Higher Oak to create a new customer experience program.

Executive

Medallia names Mark Bishof as chairman, CEO; announces key senior hires - MARKETECH APAC

Medallia appoints Mark Bishof as chairman and CEO and announces new senior hires.

Executive

Medallia Appoints Mark Bishof as Chairman and CEO - Business Wire

Medallia has appointed Mark Bishof as the new Chairman and CEO.

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

SERIES F