Medallia Agent Connect Overview
Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.
Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive." - Stefanie Wimp
Peer review evidence (same sources as the product rating summary)
"...Gamifying customer feedback encouraged our team to make every single customer interaction the best it could possibly be...." Peer review by Jennifer Grim, Director or Customer Service, UncommonGoods
"...Engaged agents deliver better customer service. ..." Case Study ezCater
"...Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively...." Testimonial by Omar Recendiz, Senior Manager, Global Member Services Training & Communications, TechStyle
Medallia Agent Connect, SmileBack, Simplesat, Thematic, Feedier, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Medallia Agent Connect Customer wins, Customer success stories, Case studies
What solutions does Medallia Agent Connect provide for Collecting Feedback?
Why is Medallia Agent Connect the best choice for Engaging Conversational Surveys?
Why is Medallia Agent Connect the best choice for Coaching?
Why is Medallia Agent Connect the best choice for Performance Management?
What solutions does Medallia Agent Connect provide for Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
|
Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. |
|
Launching our service recovery program has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences and this has resulted in proactive improvements in service delivery, which means higher quality experiences for customers. Testimonial By Deja Whitehead |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stefanie Wimp Quality Assurance Team Lead SmartPak |
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
|
Omar Recendiz Senior Manager, Global Member Services Training & Communications TechStyle |
Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. |
|
Deja Whitehead Senior Manager of Customer Connections Birchbox |
Launching our service recovery program has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences and this has resulted in proactive improvements in service delivery, which means higher quality experiences for customers. Testimonial By Deja Whitehead |
Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys
Medallia Agent Connect Competitors
Medallia Agent Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Medallia Agent Connect Integrations
Medallia Agent Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Medallia Inc News
Medallia to be Acquired by Thoma Bravo for $6.4 Billion
Medallia is set to be acquired by Thoma Bravo in a deal valued at $6.4 billion. This acquisition highlights Thoma Bravo's strategic investment in Medallia's customer experience management solutions.
Thoma Bravo's $5.1B Medallia wipeout deepens software, private credit ...
Thoma Bravo is set to hand over Medallia, a customer experience software firm, to its lenders, erasing $5.1 billion in equity. This restructuring highlights stress in the private credit and software sectors. Medallia's debt, held by creditors like Blackstone and KKR, has been significantly marked down. The move reflects broader challenges in software investments, despite Thoma Bravo CEO's optimism about niche SaaS opportunities.
Thoma Bravo handover Medallia to its creditors - Liquid Lounge
Thoma Bravo is negotiating to transfer control of Medallia to creditors due to financial difficulties and a heavy debt burden, potentially eliminating $5.1 billion in investor equity.
Exclusive-Thoma Bravo nears agreement to turn software firm Medallia ...
Thoma Bravo is close to transferring Medallia to its creditors, concluding restructuring talks. This move will eliminate $5.1 billion in equity for Thoma Bravo, who acquired Medallia for $6.4 billion in 2021. Medallia faces challenges with $3 billion in debt and declining valuations amid AI concerns. The firm's new leadership is working on a turnaround plan.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
