Medallia Agent Connect Overview

Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.

Other use cases:

  • Performance Management
  • Rating And Review Management
  • Training & Onboarding
  • Helpdesk Management
  • Review Customer Feedback
  • Call Recording
  • Automated Workflows
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most" - Graham Jones

Medallia Agent Connect, Surveypal Platform, Simplesat, Canny, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Agent Connect

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Medallia Agent Connect Use Cases

How can Medallia Agent Connect enhance your Collecting Feedback process?

How can Medallia Agent Connect enhance your Engaging Conversational Surveys process?

How efficiently Does Medallia Agent Connect manage your Coaching?

What Are the key features of Medallia Agent Connect for Performance Management?

What solutions does Medallia Agent Connect provide for Rating And Review Management?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Graham Jones

Help Desk and Operations Manager

Kijiji
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones
Medallia Agent Connect testimonial

Colleen Ruggiero

Director of Client Support

Yext
Stella Connect gives us the tools we need to make agents perform at their very best. You can really feel the improvement in service delivery and it’s really exciting to see this reflected in our improved CSAT scores. Testimonial By Colleen Ruggiero
Medallia Agent Connect testimonial

Nick Martin

Head of Customer Experience

Harry’s
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin
CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Graham Jones

Help Desk and Operations Manager

Kijiji
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones
Medallia Agent Connect testimonial

Colleen Ruggiero

Director of Client Support

Yext
Stella Connect gives us the tools we need to make agents perform at their very best. You can really feel the improvement in service delivery and it’s really exciting to see this reflected in our improved CSAT scores. Testimonial By Colleen Ruggiero
Medallia Agent Connect testimonial

Nick Martin

Head of Customer Experience

Harry’s
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin

Case Studies

COMPANY INDUSTRY CASE STUDIES
Medallia Agent Connect case study

Williams-Sonoma
Retail
Retail
Case Study Williams-Sonoma

How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center

Read More
Medallia Agent Connect case study

Brooklinen
Retail
Retail
Case Study Brooklinen

Brooklinen’s Winning Formula for Hands-on Customer Service Training

Read More
Medallia Agent Connect case study

Yext
Consumer Services
Consumer Services
Case Study Yext

Yext Improves Service Performance and Client Satisfaction with Stella Connect

Read More

Frequently Asked Questions(FAQ)

for Medallia Agent Connect

What is Medallia Agent Connect?

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.

What is Medallia Agent Connect used for?

Medallia Agent Connect is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Medallia Agent Connect?

Gamification, Rewards and Personalization are some of the top features of Medallia Agent Connect.

Who uses Medallia Agent Connect?

Medallia Agent Connect is used by Retail, Consumer Services and Events Services among other industries.

What are Medallia Agent Connect alternatives?

Surveypal Platform, Simplesat, Canny and Thematic are popular alternatives for Medallia Agent Connect.

Where is Medallia Agent Connect located?

Medallia Agent Connect is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys

Medallia Agent Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.44/5 ★

Read Reviews (37)
Custom Reports

4.12/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.44/5 ★

Read Reviews (37)
Custom Reports

4.12/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Medallia Agent Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Agent Connect

Medallia Inc News

Medallia named as a G-Cloud 14 supplier - Directors Club News

Medallia has been selected as a supplier for the G-Cloud 14 framework, which supports UK public sector organizations in purchasing cloud services.

25/11/2024 - source

Medallia Named a Leader in Customer Feedback Management Solutions by Independent Research Firm - Business Wire

Medallia is recognized as a leader in customer feedback management by an independent research firm.

17/11/2024 - source

Medallia Named Partner of the Year Customer Experience by Officeworks - iTWire

Medallia was recognized as the 'Partner of the Year Customer Experience' by Officeworks.

05/11/2024 - source

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F