Simplesat Overview
Simplesat transforms customer feedback into actionable insights, enhancing service delivery for MSPs and service-focused professionals. Its one-click CSAT and NPS surveys integrate seamlessly with platforms like ConnectWise, Autotask, and Zendesk, enabling businesses to gather and act on feedback efficiently. Over 1,000 businesses leverage Simplesat to refine customer interactions and drive satisfaction. A unique feature is its effortless integration with existing tech stacks, ensuring minimal disruption and maximum insight. This tool empowers businesses to understand customer needs better, leading to improved service strategies and enhanced client relationships.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Simplesat.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Simplesat.
Simplesat Use-Cases and Business Priorities: Customer Satisfaction Data
Simplesat works with different mediums / channels such as E-Mail. and Website.
Simplesat's features include Embedded Survey Forms, Ticketing, Alerts: Popups & Notifications, etc. and Simplesat support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Simplesat analytics capabilities include Analytics, and Custom Reports.
Reviews
"Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers." - Joshua Peskay
Simplesat, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.
Popular Business Setting
for Simplesat
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Simplesat is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Simplesat Use Cases
Why is Simplesat the best choice for Collecting Feedback?
What benefits does Simplesat offer for Engaging Conversational Surveys?
What Are the key features of Simplesat for Helpdesk Management?
What Are the key features of Simplesat for Sending & Publishing Communications?
What makes Simplesat ideal for Rating And Review Management?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Joshua Peskay VP RoundTable Technology |
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Blake Freeman Support Lead Rise Vision |
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Sandra Negrea Customer Engagement Manager Adore Me |
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea |
Case Studies
CASE STUDY Upflow
CASE STUDY Zendesk
CASE STUDY Proper Sky
CASE STUDY Supermetrics
CASE STUDY Eventshop
CASE STUDY Inspired IT
Video
How Simplesat integrates with Halo Service Desk
Frequently Asked Questions(FAQ)
for Simplesat
What is Simplesat?
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
What is Simplesat used for?
What are the top features of Simplesat?
Who uses Simplesat?
What are Simplesat alternatives?
Where is Simplesat located?
Peers used Simplesat for Collecting feedback and Engaging conversational surveys
Simplesat Competitors
Simplesat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
Simplesat Integrations
Simplesat integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Simplesat
Software Failure Risk Guidance
?for Simplesat
Overall Risk Meter
Top Failure Risks for Simplesat
Simplesat News
Delighted sunsetting A comprehensive guide to customer feedback tool replacement
Simplesat is offering a seamless migration path for Delighted users as Delighted sunsets its customer feedback tool by June 2026. Simplesat provides a comprehensive guide and support for transitioning, ensuring continuity of feedback data and operations. The platform offers customizable surveys, built-in automations, and AI-powered feedback analysis, making it an attractive alternative for teams seeking to maintain their customer feedback programs.
Simplesat is now officially SOC 2 compliant!
Simplesat has achieved SOC 2 compliance, enhancing its product offerings for customer feedback management with numerous integrations and solutions for various industries.
Navigating change and finding success Eventshops journey using Simplesat
Eventshop finds success using Simplesat's versatile tool to measure and act on customer feedback, enhancing customer insights and support.
When customer satisfaction metrics backfire: Applying Goodhart’s Law to customer feedback
Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.
The post When customer satisfaction metrics backfire: Applying Goodhart’s Law to customer feedback appeared first on Simplesat.
Simplesat Profile
Company Name
Simplesat
Company Website
https://www.simplesat.io/HQ Location
113 Cherry Street, Seattle, Washington 98104, US
Employees
11-50
Social
Financials
PRIVATE
