Simplesat Overview
Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Simplesat.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Simplesat.
Simplesat Use-Cases and Business Priorities: Customer Satisfaction Data
Simplesat works with different mediums / channels such as E-Mail, and Website,
Simplesat's features include Embedded Survey Forms, Ticketing, Alerts: Popups & Notifications, etc.
Reviews
"Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers." - Joshua Peskay
Simplesat, SmileBack, YetPulse, CustomerSure, Nicereply, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Simplesat
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Simplesat is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Simplesat Use Cases
How can Simplesat optimize your Collecting Feedback Workflow?
How can Simplesat optimize your Engaging Conversational Surveys Workflow?
How can Simplesat optimize your Helpdesk Management Workflow?
How efficiently Does Simplesat manage your Sending & Publishing Communications?
What Are the key features of Simplesat for Rating And Review Management?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Joshua Peskay VP RoundTable Technology |
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Blake Freeman Support Lead Rise Vision |
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Sandra Negrea Customer Engagement Manager Adore Me |
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study Business FranceRead More |
|
|
NA |
Case Study Business FranceRead More |
|
|
NA |
Case Study Business FranceRead More |
Video
How Simplesat integrates with Halo Service Desk
Frequently Asked Questions(FAQ)
for Simplesat
What is Simplesat?
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
What is Simplesat used for?
What are the top features of Simplesat?
Who uses Simplesat?
What are Simplesat alternatives?
Where is Simplesat located?
Peers used Simplesat for Collecting feedback and Engaging conversational surveys
Simplesat Competitors
Simplesat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
Software Failure Risk Guidance
?for Simplesat
Overall Risk Meter
Top Failure Risks for Simplesat
Simplesat Feeds
When customer satisfaction metrics backfire: Applying Goodhart’s Law to customer feedback
Customer satisfaction metrics are an important part of building a service-oriented business. By tracking satisfaction scores over time, you can spot patterns and trends in customer experiences.
The post When customer satisfaction metrics backfire: Applying Goodhart’s Law to customer feedback appeared first on Simplesat.
Custom dashboards, saved views, and scheduled reports
Big news – we’ve dialed up the efficiency in Simplesat, honing in on the features you’ve been asking for. From flexible reporting to streamlined data management, here’s how our latest […]
The post Custom dashboards, saved views, and scheduled reports appeared first on Simplesat.
From Friction to Function: Streamlining Sales and Tech for Better IT Projects
MSP Insights Webinar Series From Friction to Function: Streamlining Sales and Tech for Better IT Projects Get actionable tips to help you grow your business https://youtu.be/GZz1LvL1A0A Webinar timestamps 4:13 Current […]
The post From Friction to Function: Streamlining Sales and Tech for Better IT Projects appeared first on Simplesat.
Simplesat Profile
Company Name
Simplesat
Company Website
https://www.simplesat.io/HQ Location
113 Cherry Street, Seattle, Washington 98104, US
Employees
11-50
Social
Financials
PRIVATE
Get a personalised risk report for Simplesat
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Simplesat may get in touch with you regarding your request.
Request Custom Quote
Simplesat will get in touch with you regarding your request.