Listen360 Customer Engagement Platform Overview

Listen360 addresses the challenge of maintaining customer satisfaction and reducing churn through its customer experience software. It enables businesses to measure customer feedback effectively, providing insights that drive loyalty and repeat business. The platform integrates with various online tools, ensuring seamless data flow and personalized support. This integration allows companies to act on customer feedback promptly, enhancing customer retention. Listen360's focus on industry-specific solutions helps businesses tailor their approach to customer feedback, ensuring that the unique needs of different sectors are met. By leveraging these capabilities, businesses can foster a loyal customer base and improve overall satisfaction.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Contract Management, as the business use cases that they have been most satisfied with while using Listen360 Customer Engagement Platform.

Other use cases:

  • Sending & Publishing Communications
  • Advertisement
  • Competitive Intelligence
  • Relationship Management
  • Call Recording
  • Product Marketing
  • Partner Marketing
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
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Listen360 Customer Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Listen360 Customer Engagement Platform works with different mediums / channels such as Website. Chat. E-Mail etc.

Listen360 Customer Engagement Platform's features include Personalization, Recording, Embedded Survey Forms, etc. and Listen360 Customer Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Listen360 Customer Engagement Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The automatic nature of it makes it easy to gather invaluable feedback from customers with little to no effort...." Peer review by Todd F, President

Listen360 Customer Engagement Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Listen360 Customer Engagement Platform is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Listen360 Customer Engagement Platform Use Cases

How does Listen360 Customer Engagement Platform address your Collecting Feedback Challenges?

What makes Listen360 Customer Engagement Platform ideal for Engaging Conversational Surveys?

Why is Listen360 Customer Engagement Platform the best choice for Contract Management?

Why is Listen360 Customer Engagement Platform the best choice for Sending & Publishing Communications?

31+ more Business Use Cases

24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Sports

CASE STUDY i9 Sports

Listen360 helped i9 Sports improve customer feedback and retention. Before Listen360, i9 Sports used slow, cumbersome surveys with low response rates. With Listen360, they now get real-time feedback ...and respond to issues during the season. Revenue increased by 14 to 28 percent and renewals rose by 8 percent. Response time to unhappy customers is now 70 to 75 percent faster. The platform's analytics also helped i9 Sports focus on coach training, boosting customer satisfaction.

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Consumer Services

CASE STUDY Sport Clips

Listen360 helped Sport Clips collect and analyze customer feedback across 1,800+ locations. Sport Clips struggled with long, ineffective surveys and needed a simple, automated system. They chose List...en360 and implemented the Net Promoter System (NPS) to track client satisfaction. Leadership trained staff to use NPS data to improve service. Locations using Listen360 saw higher NPS scores and increased sales of add-on services.

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Consumer Services

CASE STUDY Rollins

Listen360 helped Rollins collect real-time customer feedback across all its brands. Rollins used Listen360 to track customer satisfaction at the branch and technician level. The platform's Voice of t...he Customer analytics let Rollins see patterns in feedback and act quickly. Branches used the data to improve service and save at-risk business. Rollins leaders say Listen360 boosted morale and helped recognize top-performing technicians. The tool supports Rollins in building long-term customer relationships and improving retention.

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Education

CASE STUDY Mathnasium

Listen360 helped Mathnasium improve customer feedback across hundreds of franchise locations. Before Listen360, feedback was inconsistent and hard to track. Mathnasium adopted the Net Promoter System... with Listen360, using short surveys and centralized dashboards. Franchisees now get daily feedback and training, leading to higher NPS scores and better customer relationships. Positive feedback is used in marketing, boosting online recognition and campaign results.

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Consumer Services

CASE STUDY ServiceMaster Clean

Listen360 helped ServiceMaster Clean move from slow, paper-based surveys to fast, real-time customer feedback. The company wanted franchise owners to respond quickly to client needs. With Listen360, ...feedback is now instant and easy to act on. Retention and response rates improved, with response rates nearing 30% company-wide. Franchisees use customer comments to make changes and build stronger relationships. Listen360’s analytics help ServiceMaster Clean spot trends and improve service quality.

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Retail

CASE STUDY Metal Supermarkets

Listen360 helped Metal Supermarkets track and improve customer loyalty using NPS surveys. The CEO used Listen360 to monitor service patterns across over 90 locations. From 2012 to 2017, stores with t...he highest NPS scores saw 41% sales growth, while those with the lowest had only 15%. The company used these insights to fix service issues and boost performance. Better NPS ratings led to higher margins and sales.

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Video

Listen360 | Stop Guessing. Start Listening

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Frequently Asked Questions(FAQ)

for Listen360 Customer Engagement Platform

What is Listen360 Customer Engagement Platform?

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

What is Listen360 Customer Engagement Platform used for?

Listen360 Customer Engagement Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Contract Management .

What are the top features of Listen360 Customer Engagement Platform?

Personalization, Recording and Embedded survey forms are some of the top features of Listen360 Customer Engagement Platform.

Who uses Listen360 Customer Engagement Platform?

Listen360 Customer Engagement Platform is used by Non-Profit Organization Management, Health, Wellness And Fitness and Consumer Services among other industries.

What are Listen360 Customer Engagement Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Listen360 Customer Engagement Platform.

Where is Listen360 Customer Engagement Platform located?

Listen360 Customer Engagement Platform is headquartered at 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US.
lightning

Peers used Listen360 Customer Engagement Platform for Collecting feedback and Engaging conversational surveys

Listen360 Customer Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)

Software Failure Risk Guidance

?

for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Listen360, Inc Profile

Company Name

Listen360, Inc

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE