Listen360 Customer Engagement Platform Overview

Listen360 addresses the challenge of maintaining customer satisfaction and reducing churn through its customer experience software. It enables businesses to measure customer feedback effectively, providing insights that drive loyalty and repeat business. The platform integrates with various online tools, ensuring seamless data flow and personalized support. This integration allows companies to act on customer feedback promptly, enhancing customer retention. Listen360's focus on industry-specific solutions helps businesses tailor their approach to customer feedback, ensuring that the unique needs of different sectors are met. By leveraging these capabilities, businesses can foster a loyal customer base and improve overall satisfaction.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Contract Management, as the business use cases that they have been most satisfied with while using Listen360 Customer Engagement Platform.

Other use cases:

  • Sending & Publishing Communications
  • Advertisement
  • Competitive Intelligence
  • Relationship Management
  • Call Recording
  • Product Marketing
  • Partner Marketing
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
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Listen360 Customer Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Listen360 Customer Engagement Platform works with different mediums / channels such as Website. Chat. E-Mail etc.

Listen360 Customer Engagement Platform's features include Personalization, Recording, Embedded Survey Forms, etc. and Listen360 Customer Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Listen360 Customer Engagement Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like that the site is very easy to follow and gives us the chance to follow up with customers for satisfaction...." Peer review by Administrator

Listen360 Customer Engagement Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Listen360 Customer Engagement Platform is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Listen360 Customer Engagement Platform Customer wins, Customer success stories, Case studies

What solutions does Listen360 Customer Engagement Platform provide for Collecting Feedback?

How does Listen360 Customer Engagement Platform facilitate Engaging Conversational Surveys?

How can Listen360 Customer Engagement Platform enhance your Contract Management process?

What solutions does Listen360 Customer Engagement Platform provide for Sending & Publishing Communications?

24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Baptist Health - Hospital & Health Care

Listen360 helped Baptist Health collect real-time patient feedback with a simple 30-second survey. Baptist Health used Listen360 to get more timely insights than traditional surveys. The platform's t...ext analytics tool showed trends and patient sentiment across all care centers. Baptist Health sent nearly 1 million feedback requests and got a 35% response rate. The feedback improved patient experience, increased referrals, and helped Baptist Health keep its top provider status in Jacksonville.

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Chuze Fitness - Health, Wellness And Fitness

Listen360 helped Chuze Fitness collect regular feedback from members using Net Promoter Score surveys. Before Listen360, Chuze Fitness relied on manual reviews and lacked actionable insights. The pla...tform gave them real-time data to improve operations and respond quickly to member concerns. Chuze Fitness retained about 1,500 members, saving hundreds of thousands of dollars each year. The team also improved hospitality and built stronger community relationships.

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Coldwell Banker Bain | Seal - Real Estate

Listen360 helped Coldwell Banker Bain | Seal improve client and agent retention. The company replaced manual, paper-based feedback with automated NPS surveys. Listen360 collects feedback, shares revi...ews on social media, and provides real-time reporting. All 30 branches and 87.5% of agents now use the platform. The company saw high response rates and better engagement with clients.

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Elements Massage - Wellness

Listen360 helped Elements Massage improve client satisfaction. Elements used Listen360 to collect feedback from clients after each visit. The platform made it easy to see what clients liked and what ...needed fixing. Managers could quickly spot problems and act fast. Listen360 became a key tool for all Elements franchises to boost client loyalty and retention.

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FASTSIGNS - Marketing And Advertising

Listen360 helped FASTSIGNS improve customer experience across its franchise network. FASTSIGNS wanted to increase survey response rates and gain deeper insights into customer satisfaction. By switchi...ng to Listen360’s two-question NPS survey, they saw a 33% increase in survey responses. The platform’s analytics let them track customer sentiment and quickly address negative feedback. FASTSIGNS now uses customer feedback to improve service and highlight satisfied customers on their websites.

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Home Instead Senior Care - Hospital & Health Care

Listen360 helped Home Instead Senior Care collect real-time feedback from clients and CAREGivers. The platform made it easy to track service quality and respond quickly to issues. Home Instead used L...isten360’s NPS-based system and analytics to spot trends and improve care. Franchise owners could act fast on feedback, boosting CAREGiver retention and client satisfaction. The solution supported consistent, high-quality care across 650 franchises.

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Listen360 | Stop Guessing. Start Listening

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Frequently Asked Questions(FAQ)

for Listen360 Customer Engagement Platform

What is Listen360 Customer Engagement Platform?

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

What is Listen360 Customer Engagement Platform used for?

Listen360 Customer Engagement Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Contract Management .

What are the top features of Listen360 Customer Engagement Platform?

Personalization, Recording and Embedded survey forms are some of the top features of Listen360 Customer Engagement Platform.

Who uses Listen360 Customer Engagement Platform?

Listen360 Customer Engagement Platform is used by Non-Profit Organization Management, Health, Wellness And Fitness and Consumer Services among other industries.

What are Listen360 Customer Engagement Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Listen360 Customer Engagement Platform.

Where is Listen360 Customer Engagement Platform located?

Listen360 Customer Engagement Platform is headquartered at 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US.
lightning

Peers used Listen360 Customer Engagement Platform for Collecting feedback and Engaging conversational surveys

Listen360 Customer Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)

Software Failure Risk Guidance

?

for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Listen360, Inc Profile

Company Name

Listen360, Inc

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE