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Firepoint vs Zoho Bigin: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Firepoint medium Failure Risk for Zoho Bigin medium
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Comparison Summary

This comparison report of Firepoint vs. Zoho Bigin is based on a specific set of business needs and context. The comparison uses 551 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Firepoint and Zoho Bigin

Firepoint, and Zoho Bigin belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Firepoint covers Conversion Management with Website, Sales Call Management with Phone Calls, Generation Of New Leads, Engagement Management with Chat, etc.

Zoho Bigin focuses on Engagement Management with Phone Calls, Training & Onboarding, Workflow Management with E-Mail, Pipeline Management, etc.

"I wanted to be able to give feedback and coaching on the calls we were having, and the calls are recorded. Rather than just doing roleplay sessions, I can now give real feedback on my agent’s real conversations in the CRM. " - Shannon Olsen

"We have been using Bigin since July 2020. I think this CRM is ideal for small to medium size businesses. It is not overloaded with unusual features. They have kept it relatively simple which means you can get up and operating very quickly. You can p...ersonalize field names and add custom fields which makes the system more user friendly. I have used a number of CRM systems and I reviewed others before deciding on Bigin, which is easy to use meaning you can very quickly become productive. Overall I am very happy with this CRM. " - Michael Robson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Firepoint

Focus area

Software Failure Risk

  • medium

logo Zoho Bigin

Focus area

Software Failure Risk

  • medium

About

Firepoint: Best Real Estate CRM by Agents

Zoho Bigin | A powerful CRM solution for small and micro businesses manage their customer relationships

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

29

Total Goals
(we found evidences for)

7

6

Top Processes

Evidences indicate better relative satisfaction

generation of new leads

Read Reviews (13)

Read Reviews (4)

conversion management

Read Reviews (12)

Read Reviews (3)

engagement management

Read Reviews (12)

Read Reviews (16)

engaging and following up

Read Reviews (12)

Read Reviews (16)

sales call management

Read Reviews (12)

Read Reviews (3)

call recording

Read Reviews (12)

Read Reviews (3)

capturing leads

Read Reviews (9)

Read Reviews (0)

lead management

Read Reviews (8)

Read Reviews (3)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (3)

sales document management

Read Reviews (1)

Read Reviews (4)

contract management

Read Reviews (1)

Read Reviews (4)

workflow management

Read Reviews (1)

Read Reviews (8)

communication management

Read Reviews (1)

Read Reviews (4)

sending & publishing communications

Read Reviews (0)

Read Reviews (4)

contact list management

Read Reviews (1)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (12)

pipeline management

Read Reviews (0)

Read Reviews (7)

lead qualification

Read Reviews (0)

Read Reviews (3)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve brand engagement

  • Improve visibility

  • Improve internal communications

  • Launch new products

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • LinkedIn

  • website

  • See 2 more

  • phone calls

  • e-mail

  • social media

  • LinkedIn

  • website

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting