Zoho Bigin Overview

Zoho-Bigin offers a simple yet powerful CRM solution for small and micro businesses. A free trial can be started today.

Use Cases

Customers recommend Engaging And Following Up, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Bigin.

Other use cases:

  • Pipeline Management
  • Lead Tracking
  • Coaching
  • Contract Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Lead Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Bigin.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Stakeholder Relations
  • Launch New Products
See all business priorities See less business priorities

Zoho Bigin Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Bigin works with different mediums / channels such as Phone Calls. and E-Mail.

Zoho Bigin's features include Templates, Personalization, Recording, etc. and Zoho Bigin support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Zoho Bigin analytics capabilities include Custom Reports, and Analytics.

Reviews

"Bigin has helped us to decentralize information. Now all the team has access to the documents and sales information. We no longer have the problem that some documents is stored on the PC of a teammate who is not accessible at the time." - Gerardo Martinez

Zoho Bigin, CloudBees, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Bigin

Top Industries

  • Education
  • Information Technology and Services
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Bigin is popular in Education, Information Technology And Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho Bigin Use Cases

What benefits does Zoho Bigin offer for Engaging And Following Up?

How can Zoho Bigin enhance your Onboarding process?

How can Zoho Bigin enhance your Workflow Management process?

What makes Zoho Bigin ideal for Pipeline Management?

How does Zoho Bigin facilitate Lead Tracking?

18+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well Zoho Bigin solved their CRM needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoho Bigin testimonial

Gerardo Martinez

General Manager

Solandtec

Bigin has helped us to decentralize information. Now all the team has access to the documents and sales information. We no longer have the problem that some documents is stored on the PC of a teammate who is not accessible at the time. Testimonial By Gerardo Martinez
Zoho Bigin testimonial

Derek Osborne

CEO

Osborne Real Estate and Business Brokerage

Love the new features. It helps make the entire CRM system more personal and germane to our workflow. The searches seem to be more pointed and concise. Bigin has the capabilities and customization for my growing business and no bloat to clutter my process. Overall, Bigin was the perfect option for ...what I need.

Testimonial By Derek Osborne
Zoho Bigin testimonial

Fei Shiong Lam

Managing Director

NEU JKF Asia Sdn Bhd

We were looking for a simple CRM that serves the objectives of our organisation. Bigin's functionality fits perfectly, is easy to use and meets our requirement. Best of all, as our organisation grows and in need of a CRM with more functionalities, we can just upgrade to Zoho CRM anytime. Testimonial By Fei Shiong Lam
CUSTOMERS TESTIMONIALS
Zoho Bigin testimonial

Gerardo Martinez

General Manager

Solandtec

Bigin has helped us to decentralize information. Now all the team has access to the documents and sales information. We no longer have the problem that some documents is stored on the PC of a teammate who is not accessible at the time. Testimonial By Gerardo Martinez
Zoho Bigin testimonial

Derek Osborne

CEO

Osborne Real Estate and Business Brokerage

Love the new features. It helps make the entire CRM system more personal and germane to our workflow. The searches seem to be more pointed and concise. Bigin has the capabilities and customization for my growing business and no bloat to clutter my process. Overall, Bigin was the perfect option for ...what I need.

Testimonial By Derek Osborne
Zoho Bigin testimonial

Fei Shiong Lam

Managing Director

NEU JKF Asia Sdn Bhd

We were looking for a simple CRM that serves the objectives of our organisation. Bigin's functionality fits perfectly, is easy to use and meets our requirement. Best of all, as our organisation grows and in need of a CRM with more functionalities, we can just upgrade to Zoho CRM anytime. Testimonial By Fei Shiong Lam

Case Studies

Information Technology and Services

CASE STUDY Tech Mahindra

Zoho Assist helped Tech Mahindra boost productivity by 20%. The device engineering team needed secure, remote access to global lab systems without installing software. Zoho Assist provided browser-ba...sed remote access and strong security. Engineers could work remotely, collaborate in real time, and transfer files instantly. The tool supported multi-monitor setups and unattended access, making daily work faster and more efficient.

Marketing and Advertising

CASE STUDY UENI

Zoho Billing helped UENI, a London-based tech company, manage its subscription billing for small business clients. UENI needed a recurring billing solution with strong APIs and automation. They chose... Zoho Billing for its integration and ease of use. UENI quickly set up monthly and yearly plans across multiple countries. Automation with Zoho Billing's APIs and webhooks let UENI focus on business growth, not billing complexity.

Education

CASE STUDY Valmiki Group

Zoho Contracts helped Valmiki Group centralize contract storage and automate renewals. The team managed nearly 80 contracts monthly and struggled with scattered documents and missed renewals. Zoho Co...ntracts provided a central repository, automated reminders, and easy search features. The solution improved access, sped up processes, and reduced missed renewals. Real-time collaboration and digital signatures made contract management easier for staff and counselors.

Financial Services

CASE STUDY TagniFi

Zoho Billing helped TagniFi move from manual Excel tracking to automated subscription management. TagniFi struggled with time-consuming invoicing and payment collection, leading to billing errors and... lost time. Zoho Billing automated invoicing, payment reminders, and integrated with Stripe and Zoho Books. This saved the team a huge amount of time and improved their subscription renewal process. TagniFi now manages billing, payments, and bookkeeping more easily, supporting their growth.

Medical Devices

CASE STUDY Agappe Diagnostics

Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.

Consumer Goods

CASE STUDY Zepto

Zoho Expense helped Zepto speed up employee reimbursements. Zepto used features like Autoscan of invoices, approval workflows, and spend insights. Employees could file expenses in seconds instead of ...minutes. The system reads data from invoices and enters it automatically. Zepto praised Zoho Expense for its customer support and policy violation detection.

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Stage Automation | Bigin by Zoho CRM

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Peers used Zoho Bigin for engaging and following up and onboarding

Zoho Bigin Competitors

Zoho Bigin Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (39)
Analytics

3.71/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (39)
Analytics

3.71/5 ★

Read Reviews (7)

Software Failure Risk Guidance

?

for Zoho Bigin

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Bigin

Zoho Corporation Pvt. Ltd News

Product

Introducing Zoho Backstage 3.0: Smarter tools for impactful events

Zoho has launched Zoho Backstage 3.0, enhancing its event management platform with accessibility features, smarter RSVP management, and a redesigned mobile app. The update includes new tools for ticketing, communication, and compliance, such as dynamic pricing, WhatsApp integration, and HIPAA compliance. These enhancements aim to improve event planning, attendee engagement, and operational efficiency.

Product

Introducing Zia Hubs: An intelligent tool to extract information from raw enterprise data

Zoho has introduced Zia Hubs, an AI-driven tool within Zoho WorkDrive, designed to unify and analyze scattered enterprise data. This tool organizes content into dedicated hubs, enabling seamless access to business intelligence across platforms without altering existing file structures. Currently in beta in the US, Zia Hubs aims to enhance productivity by providing centralized insights and is set for public release by Q3 2025.

Product

Nova release '25: From intelligent automation to deeper insights

Zoho SalesIQ's Nova '25 release introduces over 25 new features and enhancements. Key updates include AI-driven automation, expanded IM channel capabilities, and new integrations with Bigin by Zoho CRM and Zoho Lens. The release also enhances Zobot with new templates and performance metrics, and adds features like WhatsApp broadcast and Instagram Story replies.

Partnership

Click, connect, automate: Your meetings just got an upgrade

Zoho has integrated its virtual meeting platform, Zoho Meeting, with Zapier to automate meeting-related tasks. This integration allows users to automate follow-up emails, team notifications, calendar updates, and data logging across over 5,000 apps without coding. The collaboration aims to enhance productivity by reducing manual work associated with meetings.

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE