Zoho Bigin Overview

Zoho-Bigin offers a simple yet powerful CRM solution for small and micro businesses. A free trial can be started today.

Use Cases

Customers recommend Engaging And Following Up, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Bigin.

Other use cases:

  • Pipeline Management
  • Lead Tracking
  • Coaching
  • Contract Management
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Lead Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Bigin.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Stakeholder Relations
  • Launch New Products
See all business priorities See less business priorities

Zoho Bigin Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Bigin works with different mediums / channels such as Phone Calls. and E-Mail.

Zoho Bigin's features include Templates, Personalization, Recording, etc. and Zoho Bigin support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Zoho Bigin analytics capabilities include Custom Reports, and Analytics.

Reviews

"Bigin is a very complete CRM. Bigin definitely is helping our organization to manage our sales process and to closing more deals!" - Victor Salazar

Peer review evidence (same sources as the product rating summary)

"...The follow-ups didn't always happen at the right time, leading to lower conversion rates...." Case Study 24 Frames Learning and Development
"...Bigin's simplicity and ease of use has been a major differentiator in effectively onboarding such a wide variety of staff...." Case Study GoFloaters
"...Simply set up or schedule workflows and let Bigin handle your daily routine automatically...." Small business CRM software

Zoho Bigin, CloudBees, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Bigin

Top Industries

  • Education
  • Information Technology and Services
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Bigin is popular in Education, Information Technology And Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Bigin Customer wins, Customer success stories, Case studies

How does Zoho Bigin address your Engaging And Following Up Challenges?

How can Zoho Bigin enhance your Onboarding process?

How efficiently Does Zoho Bigin manage your Workflow Management?

What solutions does Zoho Bigin provide for Pipeline Management?

What solutions does Zoho Bigin provide for Lead Tracking?

17 buyers and buying teams have used Cuspera to assess how well Zoho Bigin solved their CRM needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Zoho Bigin testimonial

Victor Salazar

Business Development

SBE International Holdings

Bigin is a very complete CRM. Bigin definitely is helping our organization to manage our sales process and to closing more deals! Testimonial By Victor Salazar
Zoho Bigin testimonial

Craig Aspey

Managing Director

Ammacus

Bigin is easy to use for a growing organisation like Ammacus. The platform is very intuitive and saves time on double entering information and has saved us many hours in lost productivity. As an early adopter of Bigin, we look forward to continued new applications & developments to make the platfor...m even better than it is today. In addition, we have received fantastic client support when it was required.

Testimonial By Craig Aspey
Zoho Bigin testimonial

Michael Pearce

President

Portage Strategies

I use Zoho CRMPus for all the good reasons and I also have multiple licences of Bigin. I love the sync. The sales guys love the simplicity, particularly the sales funnel tracking. We use 5 pipelines with different stages and we can train our outside sales people to use them within minutes. We concu...rrently use Zoho CRMPlus, Salesiq and Desk to pass timely marketing data to our sales people. GDPR is important to us and the Data Privacy segment is very intuitive and easy to do.

Testimonial By Michael Pearce
CUSTOMERS TESTIMONIALS
Zoho Bigin testimonial

Victor Salazar

Business Development

SBE International Holdings

Bigin is a very complete CRM. Bigin definitely is helping our organization to manage our sales process and to closing more deals! Testimonial By Victor Salazar
Zoho Bigin testimonial

Craig Aspey

Managing Director

Ammacus

Bigin is easy to use for a growing organisation like Ammacus. The platform is very intuitive and saves time on double entering information and has saved us many hours in lost productivity. As an early adopter of Bigin, we look forward to continued new applications & developments to make the platfor...m even better than it is today. In addition, we have received fantastic client support when it was required.

Testimonial By Craig Aspey
Zoho Bigin testimonial

Michael Pearce

President

Portage Strategies

I use Zoho CRMPus for all the good reasons and I also have multiple licences of Bigin. I love the sync. The sales guys love the simplicity, particularly the sales funnel tracking. We use 5 pipelines with different stages and we can train our outside sales people to use them within minutes. We concu...rrently use Zoho CRMPlus, Salesiq and Desk to pass timely marketing data to our sales people. GDPR is important to us and the Data Privacy segment is very intuitive and easy to do.

Testimonial By Michael Pearce
 

Indian Army - Defense - Very Large

Indian Army signs deal with Zoho to strengthen digital transformation

New Delhi, India

The Indian Army has signed a deal with Zoho to enhance its digital transformation under the JAI mission, focusing on developing secure digital tools. This partnership aims to boost tech skills among ...Army personnel and promote reliance on homegrown solutions.

Read on →
 

Indian Army - Defense - Very Large

Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation

New Delhi, India

The Indian Army has signed an MoU with Zoho Corporation to enhance its digital transformation efforts. This partnership focuses on application-oriented R&D, secure digital infrastructure, and skill e...nhancement, aligning with India's self-reliance mission. The collaboration aims to integrate homegrown technology into the Army's operations, reinforcing technological self-reliance in the defense sector.

Read on →
 

Zoho Reignites CRM for Acme Brick Company

Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed in under a year, improved CRM adoption ...across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.

Read on →

IDT (National Retail Solutions) - Information Technology And Services - Large

Newark, USA

Zoho CRM helped IDT and its subsidiary NRS unify sales, operations, and customer service for over 35,000 convenience stores. NRS replaced manual spreadsheets and a failed Salesforce rollout with Zoho... CRM, enabling automation, integrations, and streamlined workflows. The platform scaled from a few users to over 1,000, supporting rapid business growth and improved customer satisfaction. Integrations with telephony, shipping, and analytics tools further enhanced efficiency. Customer service, distributor management, and referral programs all run through Zoho CRM, driving better results across the business.

Follow the Camino - Hospitality - Small

Dublin, Ireland

Zoho One helped Follow the Camino improve customer service for global pilgrims. The company used Zoho CRM, Desk, Bookings, Survey, Campaigns, Meeting, and Analytics to manage the full customer journe...y. Post-trip NPS rose from 58 to 64, and post-sales NPS jumped from 73 to 84. Over 1,000 five-star reviews show strong customer satisfaction. Zoho Desk and WhatsApp integration made support faster and more reliable.

Tollring - Telecommunications - Small

Uxbridge, UK

Tollring used Zoho One to improve customer service and support ticket management. They replaced multiple tools with Zoho Desk, Zoho Projects, Zoho Assist, and Zoho CRM. Integration with Jira and betw...een Zoho apps gave teams full customer context and streamlined workflows. Tollring consolidated costs by accessing 55+ apps for the price of a few. Their new setup earned them Zoho's "Customer Service Champion" award in 2025.

Stage Automation | Bigin by Zoho CRM

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Peers used Zoho Bigin for engaging and following up and onboarding

Zoho Bigin Competitors

Zoho Bigin Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5

Read Reviews (39)
Analytics

3.71/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5

Read Reviews (39)
Analytics

3.71/5

Read Reviews (7)

Software Failure Risk Guidance

?

for Zoho Bigin

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Bigin

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE