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Freshsales vs Kindful: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshsales vs. Kindful is based on a specific set of business needs and context. The comparison uses 11270 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshsales and Kindful

Freshsales, Kindful, Pipeline CRM, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshsales covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.

Kindful focuses on Engagement Management, Helpdesk Management, Training & Onboarding, Social Media Management with Offline, etc.

"Doesn't take long to learn the system. Doesn't feel like you need a tech person or CRM architect to build functions [and we get] more transparency into what is happening with our customers. " - Logan Hansen

"I started with Frankie’s Friends four years ago, and they had just recently gone through their transformation to Kindful, I’ve used Raiser’s Edge. I’ve used Financial Edge. I’ve used DonorPerfect. I’ve used Network for Good. I’ve used every one that...’s out there. And in terms of pure utility for a charity our size, Kindful is the best software I’ve ever used. " - Edward DeBartolo

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshsales

Focus area

Freshsales is better than Kindful for

Software Failure Risk

  • medium

logo Kindful

Focus area

Software Failure Risk

  • medium

About

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Best Nonprofit CRM Software for Donor Management

Age

2010

Financials

SERIES H

SERIES A

Business Need

Total Processes
(we found evidences for)

107

54

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications


workflow management



contact list management

creating contact list




generation of new leads


sales call management



conversion management


lead qualification

lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic


training & onboarding


pipeline management


campaign management

campaign monitoring

campaign analytics






sales document management

proposal & quote management

contract management


promotion management


discount management



social media management

social media analytics


relationship management


business development



customer feedback management

measuring customer satisfaction

measuring net promoter score


account management


products & pricelist management


follower management



performance management








customer case management


segmentation and targeting


relationship marketing



knowledge management


rating and review management



competitive intelligence




lifetime value management


opportunity management


revenue cycle management


sales review & feedback


loyalty management



content management


database marketing



conference call management


touchpoint management



calendar management


billing and invoice management



motivation management


channel management



payment management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more
  • Acquire customers

  • Improve digital and social presence

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • on premises

  • user generated content

  • blogs

  • video

  • mass media

  • promotions

  • mobile

  • See 10 more
  • e-mail

  • offline

  • causes and charity

  • phone calls

  • social media

  • website

  • on premises

  • user generated content

  • blogs

  • video

  • mass media

  • promotions

  • mobile

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting