Freshsales: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Freshsales
Brand: Freshsales
Rating: 4.69 (8366 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(8366)

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

AI Powered

Freshsales Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.

Other use cases:

Lead Management
Contact List Management
Lead Tracking
Helpdesk Management
Generation Of New Leads
Call Recording
Lead Engagement

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.

Other priorities:

Acquire Customers
Improve Efficiency
Improve Internal Communications
Improve ROI
Improve Visibility
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Stakeholder Relations
Grow Market Share
Launch New Products
Shorten Ramp Up Time

See all business priorities See less business priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Freshsales works with different mediums / channels such as E-Mail, and Phone Calls,

Freshsales's features include Recording, Personalization, Dashboard, etc.

Reviews

"Freshsales always helps us to be a step ahead and Workflows are the latest in that line. They think through everything and they listen to customers' ideas. I can't imagine my work without Freshsales." - Davi de Paulo

Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshsales

Top Industries

Computer Software
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshsales Use Cases

What solutions does Freshsales provide for Engagement Management?

Freshsales helps businesses track customer engagement and follow-up activities. The platform allows users to schedule emails, monitor website activity, and manage customer interactions. However, Freshsales’ segmentation tool is limited, which makes it difficult to effectively distribute content to specific customer groups.

"...It also facilitates interaction with the user's audience by implementing CRM tools that fit the preferences...." Peer review by Bruno F, Web Designer, Education

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What Are the key features of Freshsales for Communication Management?

Freshsales provides a comprehensive communication management system, allowing users to send and track emails, make phone calls, and manage interactions all in one platform. Users can track email opens, clicks, and replies, send personalized bulk emails, and generate reports on communication activities. While Freshsales offers robust communication capabilities, it lacks dynamic filtering for reports, which could improve data analysis.

"...Also, something interesting here is the fact that Freshsales tracks emails quite well...." Peer review by Brad M, Director, Financial Services

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How can Freshsales enhance your Workflow Management process?

Freshsales helps manage sales workflows automatically. The software makes it easy to create and use workflows. While Freshsales helps businesses automate many tasks, some advanced features may require third-party tools.

"...My experience so far is that I think that Freshsales could be the answer to maximising the efficiency of my workflow...." Peer review by Nick G., Branch CEO, Insurance

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How can Freshsales optimize your Lead Management Workflow?

Freshsales provides a simple yet powerful way to manage leads and deals. It helps organize and track leads, schedule correspondence, and manage the sales process. It offers limited capabilities for managing renewals and upsells.

"...Freshchat and Freshdesk integration helps in managing inbound leads, and solving customer support effortlessly. ..." Case Study TRIBUS

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What benefits does Freshsales offer for Contact List Management?

Freshsales helps manage customer contacts and leads by tracking their information and communication history. It allows users to send bulk emails, personalize messages, and score leads to prioritize outreach. Freshsales lacks clear differentiation between customer account managers and contact managers, which can cause confusion.

"...I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial...." Peer review by Wolfgang B., Print & Digital Media Generalist, Marketing and Advertising

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81+ more Business Use Cases

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Davi de Paulo IT Manager Learning Genie Brasil	Freshsales always helps us to be a step ahead and Workflows are the latest in that line. They think through everything and they listen to customers' ideas. I can't imagine my work without Freshsales. Testimonial By Davi de Paulo
Michael Caldwell Founder Petmasters	As a new startup, I was looking for a modern, full featured sales CRM that was affordable and easy to use. I also wanted it to be able to do some marketing automation. I wanted something that was a mix of SalesForce and Hubspot, but for smaller players like myself who don't have an enterprise budge...t. I found that with Freshsales. Testimonial By Michael Caldwell
Susan Sheinkopf Director of Sales & Marketing Impact Lighting \| Video \| Audio	Overall, Freshsales has helped us keep better track of our customers, and better manage our sales process. It keeps my team accountable for the work they do. Testimonial By Susan Sheinkopf

CUSTOMERS	TESTIMONIALS
Davi de Paulo IT Manager Learning Genie Brasil	Freshsales always helps us to be a step ahead and Workflows are the latest in that line. They think through everything and they listen to customers' ideas. I can't imagine my work without Freshsales. Testimonial By Davi de Paulo
Michael Caldwell Founder Petmasters	As a new startup, I was looking for a modern, full featured sales CRM that was affordable and easy to use. I also wanted it to be able to do some marketing automation. I wanted something that was a mix of SalesForce and Hubspot, but for smaller players like myself who don't have an enterprise budge...t. I found that with Freshsales. Testimonial By Michael Caldwell
Susan Sheinkopf Director of Sales & Marketing Impact Lighting \| Video \| Audio	Overall, Freshsales has helped us keep better track of our customers, and better manage our sales process. It keeps my team accountable for the work they do. Testimonial By Susan Sheinkopf

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Lori Construction	Construction	Case Study Lori How Lori Systems transformed its sales and business with Freshsales Read More
OmniPACS Information Technology and Services	Information Technology and Services	Case Study OmniPACS How OmniPACS recorded a 50% increase in customer satisfaction with Freshsales Read More
Offset Solar	NA	Case Study Offset Solar How Offset Solar’s revenues increased by 400% with Freshsales Read More

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Pipeline CRM, Agile CRM, Pipedrive and Zendesk Sell are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

Peers used Freshsales for engagement management and communication management

Freshsales Competitors

More Freshsales Alternatives...

Freshsales Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.70/5 ★ Read Reviews (57)
Analytics	4.53/5 ★ Read Reviews (208)
Custom Reports	3.91/5 ★ Read Reviews (914)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.70/5 ★ Read Reviews (57)
Analytics	4.53/5 ★ Read Reviews (208)
Custom Reports	3.91/5 ★ Read Reviews (914)

Software Failure Risk Guidance

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks News

Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience

Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.

22/10/2024 - source

Murali Swaminathan named Chief Technology Officer at Freshworks

Murali Swaminathan is the new Chief Technology Officer at Freshworks.

02/09/2024 - source

Freshworks : Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa

Freshworks launches a new data center in UAE to better serve customers in the Middle East and Africa.

25/06/2024 - source

Freshworks Profile

Company Name

Freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H

Freshsales: Use-Cases, Insights and Reviews | 2024 Cuspera

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Failure Risk for Freshsales ?

Freshsales Overview

Use Cases

Business Priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Freshsales Use Cases

What solutions does Freshsales provide for Engagement Management?

What Are the key features of Freshsales for Communication Management?

How can Freshsales enhance your Workflow Management process?

How can Freshsales optimize your Lead Management Workflow?

What benefits does Freshsales offer for Contact List Management?

81+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Lori

Case Study OmniPACS

Case Study Offset Solar

Frequently Asked Questions(FAQ)

What is Freshsales?

What is Freshsales used for?

What are the top features of Freshsales?

Who uses Freshsales?

What are Freshsales alternatives?

Where is Freshsales located?

Peers used Freshsales for engagement management and communication management

Freshsales Competitors

Freshsales Features

Software Failure Risk Guidance

Freshworks News

Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience

Murali Swaminathan named Chief Technology Officer at Freshworks

Freshworks : Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa

Freshworks Profile

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