Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"Two years ago, we couldn’t measure our conversion rates. We didn’t know which leads went from sign-up, to demo, to closing. Our account executives didn’t know where our leads are coming from, how each deal is progressing, at which stage the deals ar...e dropping off, where they should focus their efforts better and more. We were able to do all this with Freshsales CRM. And these metrics have helped our MRE, SDR and other teams beat all records in Chargebee history on the number of leads enriched, number of demos booked, pipelines created, deals closed and more." - Germain Brion
Peer review evidence (same sources as the product rating summary)
"...It is very important to have Freshsales as it directs and tracks the journeys of our clients, carrying out follow-ups and managing future businessmen, it can allow making calls and sending emails to potential customers, it makes reports and detailed analysis of our customers, can be supported by email, is suitable to optimize our sales and streamline work processes...." Peer review by lazaro p, Gerente de gestión
"...Sending emails directly and also having a track of every little detail has been helpful...." Peer review by User
"...We learnt how to set up sales campaigns and workflows, and it is proving to be advantageous for us...." Case Study iotum
Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How does Freshsales address your Engagement Management Challenges?
What makes Freshsales ideal for Communication Management?
What makes Freshsales ideal for Workflow Management?
How can Freshsales optimize your Lead Management Workflow?
How can Freshsales enhance your Contact List Management process?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Two years ago, we couldn’t measure our conversion rates. We didn’t know which leads went from sign-up, to demo, to closing. Our account executives didn’t know where our leads are coming from, how each deal is progressing, at which stage the deals are dropping off, where they should focus their effo...rts better and more. We were able to do all this with Freshsales CRM. And these metrics have helped our MRE, SDR and other teams beat all records in Chargebee history on the number of leads enriched, number of demos booked, pipelines created, deals closed and more. |
|
Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system, the information is seamless, relevant, and up-to...-date. |
|
The new Freshsales Web Forms allowed us to quickly implement contact forms for our new website with no API programming. This is a valuable new feature. Testimonial By Lance A. Simon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Germain Brion VP-Sales Chargebee |
Two years ago, we couldn’t measure our conversion rates. We didn’t know which leads went from sign-up, to demo, to closing. Our account executives didn’t know where our leads are coming from, how each deal is progressing, at which stage the deals are dropping off, where they should focus their effo...rts better and more. We were able to do all this with Freshsales CRM. And these metrics have helped our MRE, SDR and other teams beat all records in Chargebee history on the number of leads enriched, number of demos booked, pipelines created, deals closed and more. |
|
Leanne Cooper Founder & Director Cadence Health |
Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system, the information is seamless, relevant, and up-to...-date. |
|
Lance A. Simon Chief Executive Officer iCohere, Inc |
The new Freshsales Web Forms allowed us to quickly implement contact forms for our new website with no API programming. This is a valuable new feature. Testimonial By Lance A. Simon |
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks moves beyond code generation by weaving AI into development
Freshworks has integrated AI into its software development process, enhancing efficiency beyond code generation. By incorporating AI in review, testing, and deployment, the company reports a 30% increase in development speed. This approach also improves knowledge sharing and reduces errors, allowing teams to focus on new projects without job cuts.
Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as increased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
Freshworks conference: AI employee experience push gains steam as Freshservice accelerates
Freshworks is emphasizing AI-driven employee experiences at its conference, highlighting advancements in its Freshservice platform. The company is focusing on accelerating the adoption of AI technologies to enhance service management and improve user engagement.
Freshworks announces expanded IT service management capabilities
Freshworks has expanded its IT service management capabilities with the introduction of the no-code Freddy AI Agent Studio and the Model Context Protocol (MCP) Gateway. These enhancements allow organizations to create custom AI agents and integrate external context from third-party tools, enabling faster and more efficient service operations.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
