Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our initial choice SalesforceIQ did not offer easy API integration, and came with too many customizations which were bells and whistles for our sales team. We were paying over $300 per month for a sales CRM we weren’t fully using. Freshsales’ refres...hingly clean UI was an immediate catch, and there was no difficulty with integrations. We can see all activities, and perform multiple actions in one place at an affordable price." - Daniel Goodrich, Esq
Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Freshsales Use Cases
How efficiently Does Freshsales manage your Engagement Management?
How does Freshsales facilitate Communication Management?
What solutions does Freshsales provide for Workflow Management?
What solutions does Freshsales provide for Lead Management?
What solutions does Freshsales provide for Contact List Management?
81+ more Business Use Cases
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our initial choice SalesforceIQ did not offer easy API integration, and came with too many customizations which were bells and whistles for our sales team. We were paying over $300 per month for a sales CRM we weren’t fully using. Freshsales’ refreshingly clean UI was an immediate catch, and there ...was no difficulty with integrations. We can see all activities, and perform multiple actions in one place at an affordable price. |
|
We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it. Testimonial By Jeff Harris |
|
With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again! Testimonial By Craig Mclaughlin Manager |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Goodrich, Esq Head of Candidate Success CovalentCareers |
Our initial choice SalesforceIQ did not offer easy API integration, and came with too many customizations which were bells and whistles for our sales team. We were paying over $300 per month for a sales CRM we weren’t fully using. Freshsales’ refreshingly clean UI was an immediate catch, and there ...was no difficulty with integrations. We can see all activities, and perform multiple actions in one place at an affordable price. |
|
Jeff Harris Vice President - Business Development TRIBUS |
We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it. Testimonial By Jeff Harris |
|
Craig Mclaughlin Manager Manager, Enterprise Software Solutions Open Office (APAC) |
With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again! Testimonial By Craig Mclaughlin Manager |
Case Studies
Case Study HiveXchange
Case Study Curacubby
Case Study TDA
Case Study Lori
CASE STUDY HelloFresh
Case Study Offset Solar
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks Inc. to Announce Second Quarter 2025 Financial Results on July 29, 2025 - Quiver Quantitative
Freshworks Inc. will announce its second quarter 2025 financial results on July 29, 2025, followed by a live audio webcast to discuss the results and business highlights. The event will be accessible via Freshworks' investor relations website.
Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences - CXOToday.com
Freshworks has launched Freshservice Journeys, a new feature within its Freshservice platform, designed to streamline employee experiences by reducing workplace frustrations. The solution aims to automate and personalize service management workflows, improving efficiency and satisfaction for enterprise IT and HR teams.
Freshworks Launches AI Solution to Fix Employee Onboarding Chaos: What IT Leaders Need to Know - Stock Titan
Freshworks has launched Freshservice Journeys, an AI-powered feature within its IT and employee service management platform. This solution streamlines complex employee processes across departments like IT, HR, and facilities, using AI automation and a no-code interface. Early adopters like Qualfon and EquiTrust Life Insurance report significant efficiency improvements in onboarding and offboarding processes.
Freshworks names Ian Tickle as chief of global field operations - iTWire
Freshworks appointed Ian Tickle as chief of global field operations. Tickle will oversee worldwide sales and field operations, aiming to drive growth for Freshworks' SaaS solutions in customer engagement and IT service management.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
