Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"Doesn't take long to learn the system. Doesn't feel like you need a tech person or CRM architect to build functions [and we get] more transparency into what is happening with our customers." - Logan Hansen
Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Freshsales Use Cases
How can Freshsales optimize your Engagement Management Workflow?
How efficiently Does Freshsales manage your Communication Management?
How can Freshsales enhance your Workflow Management process?
What makes Freshsales ideal for Lead Management?
What benefits does Freshsales offer for Contact List Management?
81+ more Business Use Cases
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Doesn't take long to learn the system. Doesn't feel like you need a tech person or CRM architect to build functions [and we get] more transparency into what is happening with our customers. Testimonial By Logan Hansen |
|
Sales Sequences is perfect for inbound and outbound sales emails. We have the flexibility to choose between Classic or Smart Sequence. With Sales Sequences, and website and in-app tracking integrated, Freshsales doubles as a powerful CRM and marketing software. Testimonial By Juan Quirós Carmona |
|
Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools. We are not used to working with companies like this – young, ambitious, and energetic. It feels nice. Testimonial By Lauren Nunnally |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Logan Hansen Senior Manager of Provider Success SonderMind |
Doesn't take long to learn the system. Doesn't feel like you need a tech person or CRM architect to build functions [and we get] more transparency into what is happening with our customers. Testimonial By Logan Hansen |
|
Juan Quirós Carmona CEO Crowdence |
Sales Sequences is perfect for inbound and outbound sales emails. We have the flexibility to choose between Classic or Smart Sequence. With Sales Sequences, and website and in-app tracking integrated, Freshsales doubles as a powerful CRM and marketing software. Testimonial By Juan Quirós Carmona |
|
Lauren Nunnally Director of Support Swinerton Builders |
Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools. We are not used to working with companies like this – young, ambitious, and energetic. It feels nice. Testimonial By Lauren Nunnally |
Case Studies
Case Study Lori
Case Study Curacubby
CASE STUDY HelloFresh
Case Study HiveXchange
Case Study TDA
Case Study Offset Solar
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Revenues up 18%, losses down 91% - whatever Freshworks is doing, just keep doing it
Freshworks reported an 18% increase in Q2 revenues and a 91% reduction in net losses, driven by investments in AI, Employee Experience, and Customer Experience. The Freddy Copilot AI was included in over 55% of large new deals, with 5,000 customers now using AI products, generating over $20 million in ARR. Notable customer wins include KAYAK, Honda Motor Europe, Nexstar Media Group, and Michaels Stores, each benefiting from Freshworks' solutions.
Freshworks Inc: Freshworks Reports Second Quarter 2025 Results
Freshworks reported a strong second quarter 2025, with an 18% year-over-year revenue increase to $204.7 million. The company achieved a 29% operating cash flow margin and a 27% adjusted free cash flow margin. Freshworks also announced a partnership with McLaren Racing, integrating its ITSM solution, Freshservice, into the McLaren Formula 1 Team's operations.
Freshworks Partners with McLaren Racing to Enhance IT Operations in Formula 1 - Quiver Quantitative
Freshworks has entered a multi-year partnership with McLaren Racing, becoming an Official Partner of the McLaren Formula 1 Team. McLaren has integrated Freshworks' IT service management solution, Freshservice, to enhance IT operations and productivity during races. Freshworks' branding will be featured on McLaren's race cars and team kit for the 2025 season, starting with the Belgian Grand Prix.
Freshworks Inc. to Announce Second Quarter 2025 Financial Results on July 29, 2025 - Quiver Quantitative
Freshworks Inc. will announce its second quarter 2025 financial results on July 29, 2025, followed by a live audio webcast to discuss the results and business highlights. The event will be accessible via Freshworks' investor relations website.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
