Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients." - Bruce Kamm
Peer review evidence (same sources as the product rating summary)
"...No more time wasted following up with leads that inquire online and then never pick up the phone or reply to an email...." Peer review by Brandon H, Owner, Internet
"...The interface to send email is amazing, the tracker works super well...." Peer review by Melanie B, Business and Success Development Executive , Internet
"...Our integrated workflow and accessible data has allowed us to minimize the amount of opportunities that fall through the cracks...." Peer review by Greg P
Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How does Freshsales address your Engagement Management Challenges?
What solutions does Freshsales provide for Communication Management?
What benefits does Freshsales offer for Workflow Management?
What benefits does Freshsales offer for Lead Management?
How does Freshsales address your Contact List Management Challenges?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients. Testimonial By Bruce Kamm |
|
Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system, the information is seamless, relevant, and up-to...-date. |
|
Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Bruce Kamm Chief Evolutionary Officer VirtualBarter |
We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients. Testimonial By Bruce Kamm |
|
Leanne Cooper Founder & Director Cadence Health |
Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system, the information is seamless, relevant, and up-to...-date. |
|
Phil Shelton Chief Executive Officer Shelton Development Services |
Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Ryan Specialty - Financial Services - Large
Ryan Specialty delivers first-class support with Freshworks
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks expands Freddy AI with email & workflows
Freshworks has expanded its Freddy AI service software, adding workflow creation tools, email support, and agent assistance. New features include AI agent workflows in Freddy AI Agent Studio, Freddy AI Agent for Email, and enhanced file handling. Freddy AI Copilot now offers continuous assistance and a conversational interface. Broader updates include a Model Context Protocol gateway for external AI tool integration and various product improvements.
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
