Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"We streamlined our sales process within just three months of using Freshsales. Being able to track a lead from start to closure and zero in on the progress of each deal from the deals pipeline is influential for our meetings. If you want an effectiv...e sales team, then Freshsales is a secret ingredient you must have." - Mary Ann Manzano
Peer review evidence (same sources as the product rating summary)
"...Freshsales is a solid CRM - not too flashy or the most feature rich, but designed well and provides tools to track how excited your potential customers are with your brand (by seeing how much they engage with your website or in your app - potentially great features)...." Peer review by Verified Reviewer
"...The key benefits I have realized are communication history, email tracking, and opportunity management...." Peer review by Krishna M, Founder/Director, Computer Software
"...We learnt how to set up sales campaigns and workflows, and it is proving to be advantageous for us...." Case Study iotum
Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How does Freshsales facilitate Engagement Management?
What Are the key features of Freshsales for Communication Management?
How can Freshsales optimize your Workflow Management Workflow?
What Are the key features of Freshsales for Lead Management?
How efficiently Does Freshsales manage your Contact List Management?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We streamlined our sales process within just three months of using Freshsales. Being able to track a lead from start to closure and zero in on the progress of each deal from the deals pipeline is influential for our meetings. If you want an effective sales team, then Freshsales is a secret ingredie...nt you must have. |
|
Sales Sequences has enabled my team to have more control through automation over our outbound lead prospecting strategy, nurture leads more efficiently, and form better synergy between marketing and sales. As a result of using Sales Sequences, we have experienced an increase in leads by 12%, and th...is is only the beginning! |
|
Freshsales helps us prioritize and focus on our opportunities. We’re able to customize our pipeline, from deal stages to filters, unique to our business process. Other CRMs did not allow us to do this as intuitively and flexibly as Freshsales does. Testimonial By Brian Engles |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary Ann Manzano Founder & Director Bluekore |
We streamlined our sales process within just three months of using Freshsales. Being able to track a lead from start to closure and zero in on the progress of each deal from the deals pipeline is influential for our meetings. If you want an effective sales team, then Freshsales is a secret ingredie...nt you must have. |
|
Derek Chew CEO Fullmoon Digital |
Sales Sequences has enabled my team to have more control through automation over our outbound lead prospecting strategy, nurture leads more efficiently, and form better synergy between marketing and sales. As a result of using Sales Sequences, we have experienced an increase in leads by 12%, and th...is is only the beginning! |
|
Brian Engles CEO Facilitron |
Freshsales helps us prioritize and focus on our opportunities. We’re able to customize our pipeline, from deal stages to filters, unique to our business process. Other CRMs did not allow us to do this as intuitively and flexibly as Freshsales does. Testimonial By Brian Engles |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Databricks - Enterprise Software - Very Large
Databricks Streamlines Company-Wide Employee Support with Freshworks ITSM and ESM
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks' Freshservice platform has achieved FedRAMP "In Process" status for Class C (Moderate) certification, advancing its AI-powered service operations for U.S. federal agencies. This milestone highlights Freshworks' commitment to providing modern, secure service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
