Freshsales Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.

Other use cases:

  • Lead Management
  • Contact List Management
  • Lead Tracking
  • Helpdesk Management
  • Generation Of New Leads
  • Call Recording
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Improve Internal Communications
  • Improve ROI
  • Improve Visibility
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Grow Market Share
  • Launch New Products
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.

Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.

Reviews

"By automating emails and tasks, Intelligent Workflows in Freshsales ensure all leads and deals are managed efficiently. The flow-on effect of this means absolutely no leads or deals are mismanaged, making the team more productive and, of course, cau...sing an increase in sales." - Patrick Barnes

Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshsales

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshsales Use Cases

What makes Freshsales ideal for Engagement Management?

How can Freshsales enhance your Communication Management process?

How efficiently Does Freshsales manage your Workflow Management?

What solutions does Freshsales provide for Lead Management?

What Are the key features of Freshsales for Contact List Management?

81+ more Business Use Cases

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Freshsales testimonial

Patrick Barnes

Co-founder and CEO

Advocately

By automating emails and tasks, Intelligent Workflows in Freshsales ensure all leads and deals are managed efficiently. The flow-on effect of this means absolutely no leads or deals are mismanaged, making the team more productive and, of course, causing an increase in sales. Testimonial By Patrick Barnes
Freshsales testimonial

Antonio Palanca

CEO & Co-founder

HiveXchange

With Freshsales, the interface is straightforward, we get deeper visibility into our sales pipeline and we’re able to generate powerful reports—in one hassle-free package. Testimonial By Antonio Palanca
Freshsales testimonial

Robert Czik

Managing Director

Finders International

It's not easy to set up a CRM if you don't understand how it works. But, I must say that so far Freshsales is the best CRM I have come across. Testimonial By Robert Czik
CUSTOMERS TESTIMONIALS
Freshsales testimonial

Patrick Barnes

Co-founder and CEO

Advocately

By automating emails and tasks, Intelligent Workflows in Freshsales ensure all leads and deals are managed efficiently. The flow-on effect of this means absolutely no leads or deals are mismanaged, making the team more productive and, of course, causing an increase in sales. Testimonial By Patrick Barnes
Freshsales testimonial

Antonio Palanca

CEO & Co-founder

HiveXchange

With Freshsales, the interface is straightforward, we get deeper visibility into our sales pipeline and we’re able to generate powerful reports—in one hassle-free package. Testimonial By Antonio Palanca
Freshsales testimonial

Robert Czik

Managing Director

Finders International

It's not easy to set up a CRM if you don't understand how it works. But, I must say that so far Freshsales is the best CRM I have come across. Testimonial By Robert Czik

Case Studies

COMPANY INDUSTRY CASE STUDIES
Freshsales case study
Information Technology and Services
Information Technology and Services
Case Study OmniPACS

How OmniPACS recorded a 50% increase in customer satisfaction with Freshsales

Read More
Freshsales case study
Computer Software
Computer Software
Case Study Curacubby

How Curacubby recorded a 150% increase in conversion rate with Freshsales

Read More
Freshsales case study
Marketing and Advertising
Marketing and Advertising
Case Study Bluekore

How Bluekore saved 40% in costs with Freshsales and brought sales, support and chat together

Read More

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Pipeline CRM, Agile CRM, Pipedrive and Zendesk Sell are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.
lightning

Peers used Freshsales for engagement management and communication management

Freshsales Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (57)
Analytics

4.53/5 ★

Read Reviews (208)
Custom Reports

3.91/5 ★

Read Reviews (914)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (57)
Analytics

4.53/5 ★

Read Reviews (208)
Custom Reports

3.91/5 ★

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks Inc News

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience - GlobeNewswire

Freshworks launched a user-friendly AI agent to enhance experiences for customers and employees.

22/10/2024 - source

Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience

Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.

22/10/2024 - source

Murali Swaminathan named Chief Technology Officer at Freshworks

Murali Swaminathan is the new Chief Technology Officer at Freshworks.

02/09/2024 - source

Freshworks Inc Feeds

Freshworks ( FRSH ) Expected to Announce Quarterly Earnings on Tuesday

Freshworks is set to announce its quarterly earnings on February 4th, with expected earnings of $0.08 per share and revenue of $189.44 million. The stock opened at $18.60, with a market cap of $5.63 billion.

02/02/2025 - source

Freshworks to Announce Fourth Quarter and Full Year 2024 ...

Freshworks is set to announce its financial results for the fourth quarter and full year of 2024.

08/01/2025 - source

Freshworks Names Enterprise SaaS Veteran as Chief Product Officer to Lead AI Strategy - StockTitan

Freshworks appoints a new Chief Product Officer to lead its AI strategy, focusing on enterprise SaaS.

01/12/2024 - source

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H