Freshsales Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.

Other use cases:

  • Lead Management
  • Contact List Management
  • Lead Tracking
  • Helpdesk Management
  • Generation Of New Leads
  • Call Recording
  • Lead Engagement
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Improve Internal Communications
  • Improve ROI
  • Improve Visibility
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Grow Market Share
  • Launch New Products
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.

Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.

Reviews

"We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, ...Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers." - Paul Weiss

Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshsales

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshsales Use Cases

How does Freshsales facilitate Engagement Management?

What makes Freshsales ideal for Communication Management?

How can Freshsales optimize your Workflow Management Workflow?

How does Freshsales facilitate Lead Management?

How efficiently Does Freshsales manage your Contact List Management?

81+ more Business Use Cases

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Freshsales testimonial

Paul Weiss

Chief Product Officer

Coactive

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a ser...iously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.

Testimonial By Paul Weiss
Freshsales testimonial

Steve Kolb

Owner and Lead Instructor

Drive

I looked at several CRM like Pipedrive, Insightly, Zoho, etc. In my research I found Freshsales to be affordable and easy to implement, even for a small business like mine. Testimonial By Steve Kolb
Freshsales testimonial

Guy Brand

co-CEO

Big Shot

Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand
CUSTOMERS TESTIMONIALS
Freshsales testimonial

Paul Weiss

Chief Product Officer

Coactive

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a ser...iously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.

Testimonial By Paul Weiss
Freshsales testimonial

Steve Kolb

Owner and Lead Instructor

Drive

I looked at several CRM like Pipedrive, Insightly, Zoho, etc. In my research I found Freshsales to be affordable and easy to implement, even for a small business like mine. Testimonial By Steve Kolb
Freshsales testimonial

Guy Brand

co-CEO

Big Shot

Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand

Case Studies

Internet

Case Study HiveXchange

How HiveXchange achieved a 20% month-over-month growth rate with Freshsales

Food & Beverages

CASE STUDY HelloFresh

HelloFresh improved supply chain response and team collaboration using Freshservice, leading to enhanced data availability and operational efficiency.

Marketing and Advertising

Case Study TDA

How Top Digital Agency (TDA) Increased Its Revenue by 88%

Case Study Offset Solar

How Offset Solar’s revenues increased by 400% with Freshsales

Construction

Case Study Lori

How Lori Systems transformed its sales and business with Freshsales

Computer Software

Case Study Curacubby

How Curacubby recorded a 150% increase in conversion rate with Freshsales

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.
lightning

Peers used Freshsales for engagement management and communication management

Freshsales Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks Inc News

Product

Freshworks bets on agentic AI to drive enterprise growth in 2025

Freshworks is investing in agentic AI to accelerate enterprise growth in 2025. The company is integrating advanced agentic AI capabilities across its customer service and IT service management platforms, including Freshdesk and Freshservice. These enhancements automate complex workflows, enable multi-step task execution, and deliver more personalized customer and employee experiences. By leveraging generative AI, Freshworks aims to boost business efficiency and help enterprises scale operations with intelligent automation.

Financial

Freshworks Reports First Quarter 2025 Results

Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.

Partnership

Freshworks and Unisys Join Forces to Transform IT Service Management for Mid - Market and Enterprise Companies

Freshworks and Unisys have partnered to enhance IT service management solutions for mid-market and enterprise companies.

Partnership

Freshworks announce partnership with Unisys - The Hindu BusinessLine

Freshworks has announced a partnership with Unisys.

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H