Product Business Settings

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Freshsales Product Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

How satisfied the customers are with Freshsales use-cases

Reviews

"Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system..., the information is seamless, relevant, and up-to-date." - Leanne Cooper
"We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, ...Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers." - Paul Weiss

Freshsales Customer Insights, Testimonials and Case Studies

What benefits does Freshsales offer for Engagement Management?

What solutions does Freshsales provide for Communication Management?

How can Freshsales enhance your Workflow Management process?

How does Freshsales facilitate Lead Management?

What makes Freshsales ideal for Contact List Management?

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Freshsales testimonial

Leanne Cooper

Founder & Director

Cadence Health

Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system, the information is seamless, relevant, and up-to...-date.

Testimonial By Leanne Cooper
Freshsales testimonial

Paul Weiss

Chief Product Officer

Coactive

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a ser...iously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.

Testimonial By Paul Weiss
Freshsales testimonial

Pascal Moulin

CEO

Pesaris

Freshsales helps us manage all our sales activities with just one tool. The inbuilt Sales Sequences feature is very easy to use and offers smart features. We have been able to easily automate and scale our email campaigns and improve our sales conversions. Testimonial By Pascal Moulin
CUSTOMERS TESTIMONIALS
Freshsales testimonial

Leanne Cooper

Founder & Director

Cadence Health

Freshsales saves us a lot of time! We are able to reach out to more people, connect with them better, and even become more efficient as a team, internally. The CRM is literally our major point of focus throughout the day. All of us are on the system, the information is seamless, relevant, and up-to...-date.

Testimonial By Leanne Cooper
Freshsales testimonial

Paul Weiss

Chief Product Officer

Coactive

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a ser...iously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.

Testimonial By Paul Weiss
Freshsales testimonial

Pascal Moulin

CEO

Pesaris

Freshsales helps us manage all our sales activities with just one tool. The inbuilt Sales Sequences feature is very easy to use and offers smart features. We have been able to easily automate and scale our email campaigns and improve our sales conversions. Testimonial By Pascal Moulin
 

Revenues up 18%, losses down 91% - whatever Freshworks is doing, just keep doing it

Freshworks reported an 18% increase in Q2 revenues and a 91% reduction in net losses, driven by investments in AI, Employee Experience, and Customer Experience. The Freddy Copilot AI was included in ...over 55% of large new deals, with 5,000 customers now using AI products, generating over $20 million in ARR. Notable customer wins include KAYAK, Honda Motor Europe, Nexstar Media Group, and Michaels Stores, each benefiting from Freshworks' solutions.

Read on →

HelloFresh - Food & Beverages - Very Large

Freshservice helped HelloFresh fix supply chain issues fast. The company replaced manual forms and spreadsheets with automated workflows and a unified portal. Teams now track incidents by ingredient ...and use advanced analytics for better reporting. Collaboration improved with Team Huddle, and agents resolve incidents faster. Finance and procurement teams track costs and claims in one place, boosting revenue collection.

Read on →
lightning

Peers used Freshsales for engagement management and communication management

Freshsales Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks Inc News

Financial
 

Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance

Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.

Executive
 

Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire

Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.

M&A
 

Freshworks to Deepen its IT Service and Operations - GlobeNewswire

Freshworks Inc. has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management software provider. This acquisition will integrate FireHydrant's IT Operations Management with Freshservice's IT Service Management, creating a unified AI-native ServiceOps solution. The deal aims to enhance IT service reliability and efficiency by simplifying operations and preventing disruptions. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.

M&A
 

Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshservice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H