Comparison Summary
This comparison report of Genesys Altocloud vs. Horizon is based on a specific set of business needs and context. The comparison uses 442 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys Altocloud and Horizon
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys Altocloud covers Engagement Management, Lifetime Value Management, Customer Feedback Management, Contact List Management with Phone Calls, etc.
Horizon focuses on Engagement Management with Promotions, Communication Management, Contact List Management, Lead Tracking, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Altocloud | Customer Journey Analytics | Genesys
Horizon: Software for Personalized CX & Loyalty | HTK
Age
1990
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
10
21
Total Goals
(we found evidences for)
3
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
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Increase customer life time value
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Enhance customer relationships
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Increase sales & revenue
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Manage risk
-
Improve brand engagement
-
Scale best practices
-
Increase customer life time value
-
Launch new products
- See 4 more
Top Channels
Channels Used
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website
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promotions
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phone calls
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website
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promotions
-
phone calls
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
