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GlobalMeet vs Intermedia Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of GlobalMeet vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 2284 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing GlobalMeet and Intermedia Contact Center

GlobalMeet, FreeConference.com, Business Hangouts, etc., belong to a category of solutions that help Webinar and Conferencing, whereas Intermedia Contact Center, Opus Contact Center, XCALLY, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

GlobalMeet covers Collaboration with Offline, Conference Call Management with Offline, Sales Call Management with Phone Calls, Engagement Management with User Generated Content, etc.

Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo GlobalMeet

Focus area

GlobalMeet is better than Intermedia Contact Center for

Software Failure Risk

  • low

logo Intermedia Contact Center

Focus area

Software Failure Risk

  • low

About

Virtual Event Platform that Inspire and Connect Audiences

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Age

1994

Financials

M&A

NA

Business Need

Total Processes
(we found evidences for)

41

32

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction



conference call management


sales call management

meeting management

call transcription


engagement management

engaging and following up


content management


sales document management

contract management


helpdesk management



training & onboarding


social media management

social media analytics


trade show marketing



business development


referral management


generation of new leads


communication management

sending & publishing communications


contact list management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


workflow management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve stakeholder relations

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting