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Infor Birst vs Phocas: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Infor Birst vs. Phocas is based on a specific set of business needs and context. The comparison uses 1843 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Infor Birst and Phocas

Infor Birst, and Phocas belong to a category of solutions that help Business Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Infor Birst covers Competitive Intelligence, Social Media Management, Lead Analytics, Forecasting with Phone Calls, etc.

Phocas focuses on Competitive Intelligence, Helpdesk Management with E-Mail, Forecasting, Collaboration, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Infor Birst

Focus area

Software Failure Risk

  • medium

logo Phocas

Focus area

Software Failure Risk

  • medium

About

Infor Birst | Business Intelligence & Analytics, BI Software

Phocas: Business Intelligence Software and Data Analytics

Age

2002

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

19

41

Total Goals
(we found evidences for)

3

7

Top Processes

Evidences indicate better relative satisfaction


competitive intelligence


social media management

social media analytics




performance management



helpdesk management



customer feedback management

measuring customer satisfaction


lifetime value management



campaign management


training & onboarding


products & pricelist management



contact list management


identify target customers


loyalty management

identify target customers


generation of new leads



sales incentive management


revenue cycle management


engaging and following up


engagement management

engaging and following up


business development


rating and review management




sending & publishing communications


communication management

sending & publishing communications


Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Improve stakeholder relations

  • Establish thought leadership

  • See 4 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • phone calls

  • offline

  • point of sale

  • user generated content

  • mobile

  • on premises

  • website

  • See 6 more
  • promotions

  • e-mail

  • phone calls

  • offline

  • point of sale

  • user generated content

  • mobile

  • on premises

  • website

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting