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inSided community vs Brilliant Directories: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided community medium Failure Risk for Brilliant Directories low
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Comparison Summary

This comparison report of inSided community vs. Brilliant Directories is based on a specific set of business needs and context. The comparison uses 3027 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided community and Brilliant Directories

inSided community, Brilliant Directories, Khoros Communities, Vanilla Forums, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided community covers Engagement Management, Helpdesk Management with Phone Calls, Contact List Management with User Generated Content, Customer Feedback Management with Phone Calls, etc.

Brilliant Directories focuses on Business Development with Website, Training & Onboarding with Video, Coaching, Engagement Management, etc.

"We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. Thi...s enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly! " - Hiewwaiy Kwok

"It’s an incredible platform for the money comparable with DB’s costing many times more. The articles, embedding, galleries and contact are good and flexible. Accessing code gives one the ability to enhance the articles and it’s easy if you know code... html5, embedding iFrame and jScript. Opens it right up. I can experiment launching a business with a professional package without risking a lot of capital. " - Paul McCoy

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided community

Focus area

Software Failure Risk

  • medium

logo Brilliant Directories

Focus area

Brilliant Directories is better than inSided community for

Software Failure Risk

  • low

About

Central platform for engagement amongst customers in different categories

Website Directory Software, Themes & Templates

Age

2011

2009

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

40

62

Total Goals
(we found evidences for)

10

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (61)

Read Reviews (32)

engaging and following up

Read Reviews (42)

Read Reviews (31)

helpdesk management

Read Reviews (21)

Read Reviews (30)

contact list management

Read Reviews (15)

Read Reviews (11)

customer feedback management

Read Reviews (11)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (1)

content management

Read Reviews (10)

Read Reviews (11)

content tracking

Read Reviews (5)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (1)

searching for content

Read Reviews (1)

Read Reviews (2)

content publishing

Read Reviews (0)

Read Reviews (4)

knowledge management

Read Reviews (10)

Read Reviews (2)

sharing knowledge

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (6)

Read Reviews (1)

lifetime value management

Read Reviews (4)

Read Reviews (12)

products & pricelist management

Read Reviews (4)

Read Reviews (1)

competitive intelligence

Read Reviews (3)

Read Reviews (2)

loyalty management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (2)

Read Reviews (3)

communication management

Read Reviews (2)

Read Reviews (24)

sending & publishing communications

Read Reviews (2)

Read Reviews (24)

rating and review management

Read Reviews (2)

Read Reviews (2)

follower management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (16)

training & onboarding

Read Reviews (1)

Read Reviews (50)

social media management

Read Reviews (1)

Read Reviews (4)

business development

Read Reviews (0)

Read Reviews (160)

contract management

Read Reviews (0)

Read Reviews (5)

proposal & quote management

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (10)

contract management

Read Reviews (0)

Read Reviews (5)

proposal & quote management

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (7)

subscription management

Read Reviews (0)

Read Reviews (3)

conference call management

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

referral management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Build brand awareness

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • website

  • e-mail

  • video

  • user generated content

  • blogs

  • phone calls

  • social media

  • newsletter

  • offline

  • on premises

  • chat

  • display advertisement

  • games

  • point of sale

  • mobile

  • Facebook

  • promotions

  • Skype

  • events

  • trade shows

  • coupons

  • See 18 more

  • website

  • e-mail

  • video

  • user generated content

  • blogs

  • phone calls

  • social media

  • newsletter

  • offline

  • on premises

  • chat

  • display advertisement

  • games

  • point of sale

  • mobile

  • Facebook

  • promotions

  • Skype

  • events

  • trade shows

  • coupons

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting