inSided community Overview
Insided-community is an enterprise-grade platform for scaling customer success and support through ideation, co-creation, and peer-to-peer support. Expert users and advocates are leveraged for maximum benefit.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using inSided community.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using inSided community.
inSided community Use-Cases and Business Priorities: Customer Satisfaction Data
inSided community works with different mediums / channels such as Phone Calls. Mobile. User Generated Content etc.
inSided community's features include Dashboard, Gamification, Personalization, etc. and inSided community support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also inSided community analytics capabilities include Custom Reports, and Analytics.
Reviews
"The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. I...t is also wonderful to see how customers brainstorm to find solutions with us." - Hugo de Vries
inSided community, Khoros Communities, Higher Logic Vanilla, Bettermode, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for inSided community
Top Industries
- Telecommunications
- Manufacturing
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
inSided community is popular in Telecommunications, Manufacturing, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on inSided community Use Cases
How can inSided community enhance your Engagement Management process?
How can inSided community enhance your Helpdesk Management process?
How can inSided community enhance your Contact List Management process?
Why is inSided community the best choice for Customer Feedback Management?
How can inSided community optimize your Knowledge Management Workflow?
26+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well inSided community solved their Community Management needs. Cuspera uses 796 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us. |
|
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly! |
|
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Hugo de Vries Community Manager Telfort |
The community allows Telfort to improve its products and services. This is extremely valuable to Telfort and to our customers. The organization saves on costs (for example through call reduction) and has the opportunity to show what it stands for. It is also wonderful to see how customers brainstor...m to find solutions with us. |
|
Hiewwaiy Kwok Community Manager Infoland |
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more co...mplex requests and create new valuable content. Our efficiency and effectiveness increased significantly! |
|
Mischa Oudolf Sr. Marketing Manager Simyo |
Through its service forum, Simyo displays its transparency, high-quality information and excellent service level. The focus is on constantly improving the forum and the provided services, for example through quality monitoring procedures for moderators and regular community consultations, as well a...s by involving the forum in campaigns. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study MixpanelRead More |
Manufacturing
|
Manufacturing |
Case Study EnecoRead More |
Telecommunications
|
Telecommunications |
Case Study KPNRead More |
Video
inSided The only purpose built community platform for Customer Success teams
Frequently Asked Questions(FAQ)
for inSided community
What is inSided community?
inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users.
inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.
inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.
What is inSided community used for?
What are the top features of inSided community?
Who uses inSided community?
What are inSided community alternatives?
Where is inSided community located?
Peers used inSided community for engagement management and helpdesk management
inSided community Competitors
inSided community Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (25) |
Software Failure Risk Guidance
?for inSided community
Overall Risk Meter
Top Failure Risks for inSided community
Gainsight, Inc News
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net
Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.
Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0
Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.
Gainsight, Inc Feeds
5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future
Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai
Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI - GlobeNewswire
Gainsight enhances its AI capabilities by acquiring Staircase AI, focusing on human-centered technology advancements.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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