Shelf.io Overview
Shelfio integrates GenAI with modern SaaS to ensure accurate, trusted knowledge. This technology enhances answers across various platforms.
Use Cases
Customers recommend Knowledge Management, Content Management, Engagement Management, as the business use cases that they have been most satisfied with while using Shelf.io.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Shelf.io.
Shelf.io Use-Cases and Business Priorities: Customer Satisfaction Data
Shelf.io works with different mediums / channels such as Social Media.
Shelf.io's features include Dashboard, Personalization, Capture Video, etc. and Shelf.io support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Shelf.io analytics capabilities include Custom Reports, and Analytics.
Reviews
"...guys!. Easy to use - the web clipper revolutionizes how to quickly add web content and share with team members...." Peer review by Dave Visser
Shelf.io, KnowledgeOwl, PHPKB Knowledge Management Software, livepro, BoostHQ, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Shelf.io
Top Industries
- Computer Software
- Marketing and Advertising
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Shelf.io is popular in Computer Software, Marketing And Advertising, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Shelf.io Use Cases
How can Shelf.io optimize your Knowledge Management Workflow?
What benefits does Shelf.io offer for Content Management?
How does Shelf.io address your Engagement Management Challenges?
How does Shelf.io facilitate Collaboration?
20+ more Business Use Cases
89 buyers and buying teams have used Cuspera to assess how well Shelf.io solved their Knowledge Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Food & Beverages
|
Food & Beverages |
CASE STUDY GlovoRead More |
|
Financial Services
|
Financial Services |
CASE STUDY Lowell NordicsRead More |
|
Retail
|
Retail |
CASE STUDY Designer Shoe Warehouse (DSW)Read More |
Video
Shelf: Right Answer: Right Place: Right Time...Every Time.
Frequently Asked Questions(FAQ)
for Shelf.io
What is Shelf.io?
Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere.
Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.
Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.
What is Shelf.io used for?
What are the top features of Shelf.io?
Who uses Shelf.io?
What are Shelf.io alternatives?
Where is Shelf.io located?
Peers used Shelf.io for knowledge management and content management
Shelf.io Competitors
Shelf.io Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Custom Reports | Read Reviews (99) |
| Analytics | Read Reviews (65) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Custom Reports | Read Reviews (99) |
| Analytics | Read Reviews (65) |
Software Failure Risk Guidance
?for Shelf.io
Overall Risk Meter
Top Failure Risks for Shelf.io
GemShelf Inc Profile
Company Name
GemShelf Inc
Company Website
https://shelf.io/HQ Location
6 Landmark Square 4th Floor Stamford, CT 06901
Employees
11-50
Social
Financials
SERIES B
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How does Shelf.io facilitate Social Media Analytics?