Shelf.io Overview

Shelfio integrates GenAI with modern SaaS to ensure accurate, trusted knowledge. This technology enhances answers across various platforms.

Use Cases

Customers recommend Knowledge Management, Content Management, Engagement Management, as the business use cases that they have been most satisfied with while using Shelf.io.

Other use cases:

  • Collaboration
  • Social Media Analytics
  • Helpdesk Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Training & Onboarding
  • Sending & Publishing Communications
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Shelf.io.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Establish Thought Leadership
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Shelf.io Use-Cases and Business Priorities: Customer Satisfaction Data

Shelf.io works with different mediums / channels such as Social Media,

Shelf.io's features include Dashboard, Personalization, Capture Video, etc.

Reviews

"...Shelf helps companies get things done and avoid costly mistakes by providing a transformational content sharing platform...." Peer review from Shelf

Shelf.io, KnowledgeOwl, PHPKB Knowledge Management Software, livepro, BoostHQ, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Shelf.io

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Shelf.io is popular in Computer Software, Marketing And Advertising, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Shelf.io Use Cases

How efficiently Does Shelf.io manage your Knowledge Management?

What makes Shelf.io ideal for Content Management?

What solutions does Shelf.io provide for Engagement Management?

How efficiently Does Shelf.io manage your Collaboration?

How can Shelf.io enhance your Social Media Analytics process?

20+ more Business Use Cases

89 buyers and buying teams have used Cuspera to assess how well Shelf.io solved their Knowledge Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Shelf.io case study

Viking Assistance Group
NA
CASE STUDY Viking Assistance Group

Knowledge Automation Helps Stranded Drivers Get Back on The Road

Read More
Shelf.io case study

Tempoe
Financial Services
Financial Services
CASE STUDY Tempoe

Tempoe reduced contact center costs by 30% using Shelf KMS, significantly improving customer satisfaction.

Read More
Shelf.io case study

Glovo
Food & Beverages
Food & Beverages
CASE STUDY Glovo

Glovo reduced contact center handle time using Shelf's modern Knowledge Management System (KMS), boosting daily content usage significantly.

Read More

Video

Shelf: Right Answer: Right Place: Right Time...Every Time.

Video Thumbnail

Frequently Asked Questions(FAQ)

for Shelf.io

What is Shelf.io?

Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere.

Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.

Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.

What is Shelf.io used for?

Shelf.io is a Knowledge Management Software mainly used by its customers to Acquire Customers and Scale Best Practices by Knowledge Management, Content Management and Engagement Management .

What are the top features of Shelf.io?

Dashboard, Personalization and Capture video are some of the top features of Shelf.io.

Who uses Shelf.io?

Shelf.io is used by Computer Software, Marketing And Advertising and Education among other industries.

What are Shelf.io alternatives?

KnowledgeOwl, PHPKB Knowledge Management Software, Livepro and BoostHQ are popular alternatives for Shelf.io.

Where is Shelf.io located?

Shelf.io is headquartered at 6 Landmark Square 4th Floor Stamford, CT 06901.
lightning

Peers used Shelf.io for knowledge management and content management

Shelf.io Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (19)
Custom Reports

4.52/5 ★

Read Reviews (99)
Analytics

4.44/5 ★

Read Reviews (65)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (19)
Custom Reports

4.52/5 ★

Read Reviews (99)
Analytics

4.44/5 ★

Read Reviews (65)

Software Failure Risk Guidance

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for Shelf.io

Overall Risk Meter

Low Medium High

Top Failure Risks for Shelf.io

Shelf.io Profile

Company Name

Shelf.io

Company Website

https://shelf.io/

HQ Location

6 Landmark Square 4th Floor Stamford, CT 06901

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES B