KnowledgeOwl: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: KnowledgeOwl
Brand: KnowledgeOwl
Rating: 4.66 (1779 reviews)

4.66 5

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(1779)

KnowledgeOwl helps organizations of all sizes build be

KnowledgeOwl Overview

KnowledgeOwl streamlines knowledge base creation with its feature-rich software. Users can build comprehensive and organized knowledge bases to improve information access and customer support.

Use Cases

Customers recommend Knowledge Management, Content Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using KnowledgeOwl.

Other use cases:

Sending & Publishing Communications
Onboarding
Social Media Analytics
Customer Feedback Management
Contract Management
Workflow Management
Engagement Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using KnowledgeOwl.

Other priorities:

Improve Internal Communications
Scale Best Practices
Improve Brand Engagement

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KnowledgeOwl Use-Cases and Business Priorities: Customer Satisfaction Data

KnowledgeOwl works with different mediums / channels such as User Generated Content. Blogs. and E-Mail.

KnowledgeOwl's features include Widgets, Personalization, Ticketing, etc. and KnowledgeOwl support capabilities include Chat Support, Email Support, 24/7 Support, etc. also KnowledgeOwl analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It is where we keep all of our corporate 'answers' up today, published and relevant...." Peer review by Deb Meyers

KnowledgeOwl, PHPKB Knowledge Management Software, Shelf.io, SmartSupport, NICE CXone Expert, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for KnowledgeOwl

Top Industries

Computer Software
Internet
Design

Popular in

Mid Market
Small Business
Enterprise

KnowledgeOwl is popular in Computer Software, Internet, and Design and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on KnowledgeOwl Use Cases

What solutions does KnowledgeOwl provide for Knowledge Management?

The software provides a knowledge base solution with a user-friendly interface that allows for easy content organization and editing. It offers real-time updates, analytics, and popular content display. However, the software lacks built-in Google Analytics integration.

"...Our organization uses KnowledgeOwl as our customer facing knowledge based which our customers LOVE as well as a tool for internal documentation to house a library of articles and how to's for our new employees and remote workers...." Peer review by Joshua C., Computer Software

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How can KnowledgeOwl enhance your Content Management process?

KnowledgeOwl is a content management system that facilitates easy content creation and deployment, suitable for smaller organizations. The software enables document sharing and export, as well as customization for different clients. KnowledgeOwl lacks robust reporting and advanced sharing features.

"...Overall, I would recommend this product to anyone who is looking for a content management software, which can be used for multiple purposes...." Peer review by Bilgin Rahimov

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What benefits does KnowledgeOwl offer for Helpdesk Management?

How can KnowledgeOwl optimize your Sending & Publishing Communications Workflow?

How can KnowledgeOwl optimize your Onboarding Workflow?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well KnowledgeOwl solved their Knowledge Management needs. Cuspera uses 1779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Fiverr Computer & Network Security	Computer & Network Security	CASE STUDY Fiverr Fiverr revolutionizes freelance work by connecting entrepreneurs with global clients, boosting productivity and economic growth. Read More
Fiverr Computer & Network Security	Computer & Network Security	CASE STUDY Fiverr Fiverr revolutionizes freelance work by connecting entrepreneurs with global clients, boosting productivity and economic growth. Read More

Video

2-minute demo of KnowledgeOwl

Frequently Asked Questions(FAQ)

for KnowledgeOwl

What is KnowledgeOwl?

KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance.

The platform features customized creation of Internal Knowledge Bases, FAQ & External Knowledge Bases, Self-Service Help Sites and Software Documentation. Some of the key features offered by the tool includes information categories and sub-categories, content tagging, content sharing, SSO authentication, customized user level access, WYSIWYG editor, article templates, logo customization and custom PDFs.

The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.

What is KnowledgeOwl used for?

KnowledgeOwl is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Content Management and Helpdesk Management .