KnowledgeOwl: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: KnowledgeOwl
Brand: KnowledgeOwl
Rating: 4.66 (1779 reviews)

4.66 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1779)

KnowledgeOwl helps organizations of all sizes build be

KnowledgeOwl Overview

KnowledgeOwl offers a versatile knowledge base software that empowers businesses to effectively share information with customers, clients, and employees. It enables the creation of both public help centers and private documentation, addressing diverse informational needs. The platform is designed for ease of use and customization, allowing organizations to tailor their knowledge base to specific requirements. Users can start with a free 30-day trial, making it accessible for those evaluating its fit for their operations. This software supports seamless content management, helping companies enhance customer support and internal communication. KnowledgeOwl positions itself as a valuable tool for businesses prioritizing efficient information distribution and user-friendly documentation management.

Use Cases

Customers recommend Knowledge Management, Content Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using KnowledgeOwl.

Other use cases:

Sending & Publishing Communications
Onboarding
Social Media Analytics
Customer Feedback Management
Contract Management
Workflow Management
Engagement Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using KnowledgeOwl.

Other priorities:

Improve Internal Communications
Scale Best Practices
Improve Brand Engagement

See all business priorities See less business priorities

KnowledgeOwl Use-Cases and Business Priorities: Customer Satisfaction Data

KnowledgeOwl works with different mediums / channels such as User Generated Content. Blogs. and E-Mail.

KnowledgeOwl's features include Widgets, Personalization, Ticketing, etc. and KnowledgeOwl support capabilities include Chat Support, Email Support, 24/7 Support, etc. also KnowledgeOwl analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Marybeth has been awesome to work with and the publishing tool has been super easy to learn and navigate through- even for those of us who don't have IT degrees and that was something that was very important for us!...." Peer review by Stacey Sprain

KnowledgeOwl, livepro, Shelf.io, Panviva, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

KnowledgeOwl streamlines knowledge base creation with its feature-rich software. Users can build comprehensive and organized knowledge bases to improve information access and customer support.

Popular Business Setting

for KnowledgeOwl

Top Industries

Computer Software
Internet
Design

Popular in

Mid Market
Small Business
Enterprise

KnowledgeOwl is popular in Computer Software, Internet, and Design and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on KnowledgeOwl Use Cases

Why is KnowledgeOwl the best choice for Knowledge Management?

The software provides a knowledge base solution with a user-friendly interface that allows for easy content organization and editing. It offers real-time updates, analytics, and popular content display. However, the software lacks built-in Google Analytics integration.

"...Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases...." Peer review by Erika Youmans

Read Reviews

Why is KnowledgeOwl the best choice for Content Management?

How can KnowledgeOwl optimize your Helpdesk Management Workflow?

How can KnowledgeOwl optimize your Sending & Publishing Communications Workflow?

What Are the key features of KnowledgeOwl for Onboarding?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well KnowledgeOwl solved their Knowledge Management needs. Cuspera uses 1779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Computer & Network Security

CASE STUDY Fiverr

Fiverr revolutionizes freelance work by connecting entrepreneurs with global clients, boosting productivity and economic growth.

Non-Profit Organization Management

CASE STUDY Intersect for Ability

KnowledgeOwl helped Intersect for Ability create The Current, a digital knowledge base for sharing activity lesson plans across 15 agencies. The platform enabled staff to easily write, review, and sh...are over 600 activities for adults with developmental disabilities. Key features like templates, custom user roles, and a glossary made content creation and navigation simple. The solution reduced prep time for staff and supported remote resource access during COVID. The project met its goal of building a rich, accessible activity database for partner agencies.

Computer Software

CASE STUDY SurveyGizmo

KnowledgeOwl helped SurveyGizmo build and manage their documentation. The software is easy to use and lets users create a knowledge base quickly. SurveyGizmo found it simple to customize their knowle...dge base with many options. The team at KnowledgeOwl listens to feedback and improves the product. SurveyGizmo values the customer-focused approach and support from KnowledgeOwl.

Computer & Network Security

CASE STUDY Fiverr

Fiverr revolutionizes freelance work by connecting entrepreneurs with global clients, boosting productivity and economic growth.

2-minute demo of KnowledgeOwl

Frequently Asked Questions(FAQ)

for KnowledgeOwl

What is KnowledgeOwl?

KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance.

The platform features customized creation of Internal Knowledge Bases, FAQ & External Knowledge Bases, Self-Service Help Sites and Software Documentation. Some of the key features offered by the tool includes information categories and sub-categories, content tagging, content sharing, SSO authentication, customized user level access, WYSIWYG editor, article templates, logo customization and custom PDFs.

The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.

What is KnowledgeOwl used for?

KnowledgeOwl is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Content Management and Helpdesk Management .