livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"The time to implement was three weeks – from design, through to testing, training and going live." - Gympie Regional Council

Peer review evidence (same sources as the product rating summary)

"...Knowledge Management Integrations that help connect livepro to applications like Microsoft Teams, Salesforce, Zendesk, Genesys Cloud and NICE Xone...." Knowledge Management Integrations
"...This ensures an agent is ready to go with information and can appropriately handle the interaction. ..." Knowledge Management Integrations
"...This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs. ..." livepro's Knowledge Management Software ROI Calculator

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

livepro Customer wins, Customer success stories, Case studies

How can livepro optimize your Knowledge Management Workflow?

What benefits does livepro offer for Engagement Management?

How does livepro facilitate Customer Feedback Management?

What makes livepro ideal for Onboarding?

What makes livepro ideal for Helpdesk Management?

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
livepro testimonial

Gympie Regional Council
The time to implement was three weeks – from design, through to testing, training and going live. Testimonial By Gympie Regional Council
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
livepro testimonial

Heather Svendsen

Head of Customer Experience & Digital

PetSure
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen
CUSTOMERS TESTIMONIALS
livepro testimonial

Gympie Regional Council
The time to implement was three weeks – from design, through to testing, training and going live. Testimonial By Gympie Regional Council
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
livepro testimonial

Heather Svendsen

Head of Customer Experience & Digital

PetSure
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen

Liverpool City Council - Government Administration - Large

livepro helped Liverpool City Council cut new agent onboarding from 26 weeks to 4 weeks. The council replaced a paper manual with a single, searchable knowledge base. Staff now resolve customer calls... faster and more accurately. Customer service quality, speed, and consistency improved. Staff satisfaction and engagement increased with livepro's knowledge management system.

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Lockyer Valley Regional Council - Government Administration - Medium

livepro helped Lockyer Valley Regional Council double staff engagement and efficiency. The council replaced its old knowledge management system with livepro to improve customer service and reduce tra...ining time. Staff training time decreased by 50%. Average handling time for calls dropped by up to 7 minutes. Employees and customers are now happier, and updating information is much easier.

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Hornsby Shire Council - Government Administration - Large

livepro helped Hornsby Shire Council cut average handle time by 50%, reducing it to under 3 minutes. The council replaced paper binders with a cloud-based knowledge management system. Staff training ...time dropped to just 2 weeks. Agents now resolve citizen queries faster and more accurately. livepro's easy-to-use platform improved customer satisfaction and agent confidence.

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Townsville Council - Government Administration - Large

livepro helped Townsville Council cut average handling time by 8 seconds. The council used livepro to centralize knowledge during Cyclone Yasi. Training time dropped by 20%. Internal satisfaction ros...e by 26%. Staff got job ready faster with livepro's knowledge management system.

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Goulburn Mulwaree Council - Government Administration - Medium

livepro helped Goulburn Mulwaree Council cut staff training from two weeks to two days. The council used livepro to give staff fast access to accurate information. Customer satisfaction reached the h...ighest rating in the council sector. Staff morale improved, and the team received multiple awards. livepro templates are now used 1,200 times per month.

Read more →

Avant Mutual - Insurance - Large

Livepro cut Avant Mutual's onboarding from three months to two weeks. The insurance provider used livepro to centralize knowledge and speed up contact center training. Average handling time dropped 2...0%. First contact resolution rose from 50% to 67%. Transfers fell by 33%. Wrap-up time dropped from 17 to 7 minutes. Customer satisfaction increased by 5%. Employee satisfaction rose by 13%.

Read more →

Frequently Asked Questions(FAQ)

for livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Competitors

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE