livepro Overview

Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Consistency
  • Improve Navigation
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

livepro Use-Cases and Business Priorities: Customer Satisfaction Data

livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.

Reviews

"We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that... is the most important thing for a KM system." - Libby Ewing-Jarvie

livepro, Shelf.io, Panviva, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for livepro

Top Industries

  • Government Administration
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Mid Market
  • Small Business

livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.

livepro Customer wins, Customer success stories, Case studies

What solutions does livepro provide for Knowledge Management?

What benefits does livepro offer for Engagement Management?

How efficiently Does livepro manage your Customer Feedback Management?

How does livepro facilitate Onboarding?

How does livepro address your Helpdesk Management Challenges?

16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
livepro testimonial

Libby Ewing-Jarvie

General Manager

Datacom Connect
We are so pleased we chose livepro for our knowledge management. livepro delivered great results and have turned out to be great partners. Testimonial By Libby Ewing-Jarvie
CUSTOMERS TESTIMONIALS
livepro testimonial

Libby Ewing-Jarvie

Datacom
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie
livepro testimonial

Martin C

General Manager Performance

Hospital & Health Care Industry
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C
livepro testimonial

Libby Ewing-Jarvie

General Manager

Datacom Connect
We are so pleased we chose livepro for our knowledge management. livepro delivered great results and have turned out to be great partners. Testimonial By Libby Ewing-Jarvie

Atlanticus - Financial Services

livepro helped Atlanticus solve problems with their old knowledge management system. Call center agents had trouble finding policies, which caused compliance issues and long call times. livepro made ...it easy for agents to find the right answers fast. Atlanticus saw a 14% reduction in average handle time. Compliance increased by 100%. The announcement process became faster and more reliable.

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Avant Mutual - Insurance

livepro helped Avant Mutual cut onboarding time from three months to two weeks. Avant Mutual needed a single knowledge base for its contact centre. Staff often had to ask colleagues for answers, whic...h made calls slow. livepro gave them a central place for information and a tool called Compass to guide staff. This made it easier to answer questions and train new people. Call transfer rates dropped by 33% and wrap-up time decreased by 59%.

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Datacom - Information Technology And Services

livepro helped Datacom improve their contact center operations. Datacom needed a tool to give consistent answers and adapt to complex customer needs. They chose livepro after trying other tools that ...did not work. With livepro, Datacom reduced average handle time by 17%. The team also improved speed to competency and knowledge sharing.

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Goulburn Mulwaree Council - Government Administration

livepro helped Goulburn Mulwaree Council improve customer service. The council needed faster training and better knowledge management for new staff. livepro reduced staff training time from two weeks... to two days. The council now uses 319 livepro templates 1,200 times each month. Customer satisfaction reached the highest rating in the council sector. Staff morale and engagement also improved.

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Hornsby Shire Council - Local Government

livepro helped Hornsby Shire Council modernize its customer service. The council replaced paper binders with a cloud-based knowledge management system. Agents now find answers faster and give consist...ent information. Average handle time dropped from up to ten minutes to under three minutes. Staff training time decreased by two weeks. The solution was easy to use and quick to set up.

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Liverpool City Council - Local Government

livepro helped Liverpool City Council improve customer service. The council replaced a thick manual with a single, searchable knowledge base. Staff now get updates faster and can answer questions mor...e easily. Onboarding new employees is quicker. Customer satisfaction and staff engagement have increased. livepro’s search and update features made it the right choice for the council.

Read more →

Frequently Asked Questions(FAQ)

for livepro

What is livepro?

livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.

The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.

The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.

What is livepro used for?

livepro is a Knowledge Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Customer Feedback Management .

What are the top features of livepro?

Gamification, Contests/quizes and Templates are some of the top features of livepro.

Who uses livepro?

livepro is used by Government Administration, Insurance and Financial Services among other industries.

What are livepro alternatives?

Shelf.Io, Panviva, KnowledgeOwl and Notion are popular alternatives for livepro.

Where is livepro located?

livepro is headquartered at 602, 12 Mount Street.
lightning

Peers used livepro for knowledge management and engagement management

livepro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.29/5 ★

Read Reviews (9)
Custom Reports

4.06/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for livepro

Overall Risk Meter

Low Medium High

Top Failure Risks for livepro

Livepro Australia Pty Ltd. Profile

Company Name

Livepro Australia Pty Ltd.

Company Website

https://livepro.com/

HQ Location

602, 12 Mount Street

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE