livepro Overview
Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.
Use Cases
Customers recommend Knowledge Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using livepro.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using livepro.
livepro Use-Cases and Business Priorities: Customer Satisfaction Data
livepro's features include Gamification, Contests/Quizes, Templates, etc. and livepro support capabilities include Email Support, Phone Support, Chat Support, etc. also livepro analytics capabilities include Analytics, and Custom Reports.
Reviews
"During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content." - Tatts Lottery
livepro, PHPKB Knowledge Management Software, KnowledgeOwl, Shelf.io, inSided, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for livepro
Top Industries
- Government Administration
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
livepro is popular in Government Administration, Insurance, and Financial Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on livepro Use Cases
How efficiently Does livepro manage your Knowledge Management?
What benefits does livepro offer for Engagement Management?
How does livepro facilitate Customer Feedback Management?
What solutions does livepro provide for Onboarding?
What solutions does livepro provide for Helpdesk Management?
26+ more Business Use Cases
16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content. Testimonial By Tatts Lottery |
|
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group |
|
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tatts Lottery |
During their proof of concept Tabcorp saw a 61% reduction in the time it took to find content. Testimonial By Tatts Lottery |
|
Probe/Coles Group |
We had over 1500 articles. Two people entered 70% into livepro within 1.5 weeks, and we were 100% complete within 3 weeks. Testimonial By Probe/Coles Group |
|
Heather Svendsen Head of Customer Experience & Digital PetSure |
Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. Testimonial By Heather Svendsen |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Financial Services
|
Financial Services |
Case Study RemServRead More |
Government Administration
|
Government Administration |
Case Study Liverpool City CouncilRead More |
|
Government Administration
|
Government Administration |
Case Study Liverpool City CouncilRead More |
Frequently Asked Questions(FAQ)
for livepro
What is livepro?
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes.
The platform helps find answers with the help of features like FAQs, forms, process guides, search box, Announcement & Feedback, Knowledge Taxonomy, scheduled publication, role based permissions, quiz, workflow, version control, periodic review, and analytical reporting.
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
What is livepro used for?
What are the top features of livepro?
Who uses livepro?
What are livepro alternatives?
Where is livepro located?
Peers used livepro for knowledge management and engagement management
livepro Competitors
livepro Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
Software Failure Risk Guidance
?for livepro
Overall Risk Meter
Top Failure Risks for livepro
livepro News
Specificity Inc. Acquires livePRO: A Strategic Move to Revolutionize Real-Time Customer Interaction
"Specificity's acquisition of livePRO marks a transformative step in equipping businesses with the tools they need to reach and engage their customers ...
Specificity Partners with livePRO to Help Revolutionize Home Services Industry
Specificity partners with livePRO to enhance the home services industry.
livepro Profile
Company Name
livepro
Company Website
https://livepro.com/HQ Location
602, 12 Mount Street
Employees
1-10
Social
Financials
PRIVATE
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