Panviva Overview
Panviva transforms novice agents into experts using AI-powered guided knowledge management, ideal for regulated industries. The platform is offered by Upland Software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using Panviva.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Panviva.
Panviva Use-Cases and Business Priorities: Customer Satisfaction Data
Panviva works with different mediums / channels such as Phone Calls. and Offline.
Panviva's features include Alerts: Popups & Notifications, and Personalization. and Panviva support capabilities include Phone Support, Email Support, Chat Support, etc. also Panviva analytics capabilities include Custom Reports, and Analytics.
Reviews
"Compliance loves Panviva. Everything is documented. We have immediate proof of policy changes." - Lisa Angst
Peer review evidence (same sources as the product rating summary)
"...Our call center agents have benefited by following procedures for transactional inquiries as well as maintenance inquiries...." Peer review by Leanne H, MSC Team Lead
"...Employees are happily adopting the habit of consulting the Panviva knowledge management system as their first point of reference...." Case Study MoneyMe
"...Desert Financial has seen big improvements in customer experience, employee engagement and day to day operations...." Case Study Desert Financial
Panviva, livepro, Shelf.io, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Panviva
Top Industries
- Hospital & Health Care
- Financial Services
- Insurance
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Panviva is popular in Hospital & Health Care, Financial Services, and Insurance and is widely used by Enterprise, Mid Market, and Large Enterprise.
Panviva Customer wins, Customer success stories, Case studies
What makes Panviva ideal for Helpdesk Management?
How can Panviva optimize your Knowledge Management Workflow?
What makes Panviva ideal for Engagement Management?
Why is Panviva the best choice for Onboarding?
How can Panviva enhance your Collaboration process?
29 buyers and buying teams have used Cuspera to assess how well Panviva solved their Knowledge Management needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Compliance loves Panviva. Everything is documented. We have immediate proof of policy changes. Testimonial By Lisa Angst |
|
It has been really easy to work with Upland Panviva. The resources they provided us with were great and we were able to easily get in contact with the team for seamless integration. After utilizing their knowledge management platform, we’ve noticed a visible decrease in how many questions are recei...ved from new team members. Utilizing the important updates section on the homepage has allowed us to share critical business updates. |
|
Before, information on outside resources could be anywhere—email, database, sticky note. With Panviva, we have a single source of truth. Testimonial By Susan Gemmel |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lisa Angst Project Manager Western Health Advantage |
Compliance loves Panviva. Everything is documented. We have immediate proof of policy changes. Testimonial By Lisa Angst |
|
Jake MoneyMe |
It has been really easy to work with Upland Panviva. The resources they provided us with were great and we were able to easily get in contact with the team for seamless integration. After utilizing their knowledge management platform, we’ve noticed a visible decrease in how many questions are recei...ved from new team members. Utilizing the important updates section on the homepage has allowed us to share critical business updates. |
|
Susan Gemmel Kings County 2-1-1 |
Before, information on outside resources could be anywhere—email, database, sticky note. With Panviva, we have a single source of truth. Testimonial By Susan Gemmel |
Upland Panviva for Contact Centers
Peers used Panviva for helpdesk management and knowledge management
Panviva Competitors
Panviva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Panviva
Overall Risk Meter
Top Failure Risks for Panviva
Upland Software, Inc. News
Upland Software Earns 43 Badges in G2’s Fall 2026 Market Reports
Upland Software earned 43 badges in G2's Fall 2026 Market Reports, highlighting its AI-powered solutions like Upland RightAnswers and Upland Panviva. These recognitions are based on customer reviews and reflect Upland's focus on unifying enterprise knowledge and data.
Upland Software and Carahsoft Partner to Expand Public Sector Impact
Upland Software has partnered with Carahsoft Technology Corp. to expand its reach in the public sector. Carahsoft will act as Upland's Master Government Aggregator, distributing Upland's knowledge management and contact center solutions through various government procurement channels. This partnership aims to enhance service delivery and compliance for government agencies by leveraging Upland's AI-powered technologies.
Upland Software Reports Second Quarter 2026 Financial Results
Upland Software announced its financial results for Q2 2026, reporting a total revenue of $49.1 million, an 8% decrease from the previous year due to divestitures. The company recorded a GAAP net loss of $35.3 million, primarily due to a non-cash goodwill impairment. Upland also issued guidance for Q3 and the full year of 2026, anticipating further revenue declines.
Upland Software Named in the 2026 Gartner Magic Quadrant for Customer ...
Upland Software has been recognized in the 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems. This recognition highlights Upland's expertise in AI-powered knowledge management, particularly through its RightAnswers platform, which aids large organizations in delivering accurate information efficiently.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
