Panviva Overview
Panviva transforms novice agents into experts using AI-powered guided knowledge management, ideal for regulated industries. The platform is offered by Upland Software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using Panviva.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Panviva.
Panviva Use-Cases and Business Priorities: Customer Satisfaction Data
Panviva works with different mediums / channels such as Phone Calls. and Offline.
Panviva's features include Alerts: Popups & Notifications, and Personalization. and Panviva support capabilities include Phone Support, Email Support, Chat Support, etc. also Panviva analytics capabilities include Custom Reports, and Analytics.
Reviews
"Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement." - Stephanie Swinbourne
Panviva, Edvance360, Cadalys Concierge™, RaiseATicket, LiveOps, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Panviva
Top Industries
- Hospital & Health Care
- Financial Services
- Insurance
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Panviva is popular in Hospital & Health Care, Financial Services, and Insurance and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Panviva Use Cases
What solutions does Panviva provide for Helpdesk Management?
How does Panviva facilitate Knowledge Management?
What makes Panviva ideal for Engagement Management?
What makes Panviva ideal for Onboarding?
What solutions does Panviva provide for Collaboration?
22+ more Business Use Cases
29 buyers and buying teams have used Cuspera to assess how well Panviva solved their Knowledge Management needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement. Testimonial By Stephanie Swinbourne |
|
|
We have improved retention 70%. We have great numbers: going from hiring a class of 10 and keeping one to hiring a class of 10 and keeping seven. Testimonial By Marci O’Gara |
|
Panviva is able to provide that step-by-step guide to our employees about how to use each application. Testimonial By Angela Beitelman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephanie Swinbourne Director of the Customer Service Center NextCare |
Before Panviva call handing times were at 2:02 minutes per call. With Panviva we are at 1:47 minutes per call. That’s a 15 second handle time improvement. Testimonial By Stephanie Swinbourne |
|
Marci O’Gara Director of Customer Service Rocky Mountain |
We have improved retention 70%. We have great numbers: going from hiring a class of 10 and keeping one to hiring a class of 10 and keeping seven. Testimonial By Marci O’Gara |
|
Angela Beitelman Director of Customer Service and Audit Health Alliance |
Panviva is able to provide that step-by-step guide to our employees about how to use each application. Testimonial By Angela Beitelman |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Insurance
|
Insurance |
Case Study NextCareRead More |
|
Sports
|
Sports |
Case Study Rocky MountainRead More |
|
Sports
|
Sports |
Case Study Rocky MountainRead More |
Video
Upland Panviva for Contact Centers
Peers used Panviva for helpdesk management and knowledge management
Panviva Competitors
Panviva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Panviva
Overall Risk Meter
Top Failure Risks for Panviva
Upland Software, Inc. News
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal
Upland Software strengthens its cloud fax services by partnering with Konica Minolta for a significant technology integration.
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal | UPLD Stock News - StockTitan
Upland Software has expanded its cloud fax partnership with Konica Minolta through a major tech integration deal.
Upland Software, Inc. Feeds
Upland Software to Release Fourth Quarter 2024 Financial Results on March 12, 2025
Upland Software will release its fourth quarter 2024 financial results on March 12, 2025, followed by a conference call and webcast.
Upland Software Reports Third Quarter 2024 Financial Results - Business Wire
Upland Software announced its financial results for the third quarter of 2024, detailing its performance metrics and business outlook.
Upland Software to Release Third Quarter 2024 Financial Results on November 7, 2024 - Business Wire
Upland Software will announce its third-quarter 2024 financial results on November 7, 2024.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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