Panviva Overview
Panviva transforms novice agents into experts using AI-powered guided knowledge management, ideal for regulated industries. The platform is offered by Upland Software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using Panviva.
Business Priorities
Improve ROI and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Panviva.
Panviva Use-Cases and Business Priorities: Customer Satisfaction Data
Panviva works with different mediums / channels such as Phone Calls. and Offline.
Panviva's features include Alerts: Popups & Notifications, and Personalization. and Panviva support capabilities include Phone Support, Email Support, Chat Support, etc. also Panviva analytics capabilities include Custom Reports, and Analytics.
Reviews
"HNE is a very conservative organization and our executive committee scrutinizes every investment request, carefully considering and ranking investments by ROI, payback period and impact on the Customer experience. They approved very few projects in ...2009, but Panviva was viewed as so important to growth and to the customer experience that it was one of the only projects approved." - Health New England
Panviva, livepro, Shelf.io, KnowledgeOwl, Notion, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Panviva
Top Industries
- Hospital & Health Care
- Financial Services
- Insurance
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Panviva is popular in Hospital & Health Care, Financial Services, and Insurance and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Panviva Use Cases
How can Panviva enhance your Helpdesk Management process?
How efficiently Does Panviva manage your Knowledge Management?
What Are the key features of Panviva for Engagement Management?
What solutions does Panviva provide for Onboarding?
What makes Panviva ideal for Collaboration?
29 buyers and buying teams have used Cuspera to assess how well Panviva solved their Knowledge Management needs. Cuspera uses 466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
|
HNE is a very conservative organization and our executive committee scrutinizes every investment request, carefully considering and ranking investments by ROI, payback period and impact on the Customer experience. They approved very few projects in 2009, but Panviva was viewed as so important to gr...owth and to the customer experience that it was one of the only projects approved. |
|
It has been really easy to work with Upland Panviva. The resources they provided us with were great and we were able to easily get in contact with the team for seamless integration. After utilizing their knowledge management platform, we’ve noticed a visible decrease in how many questions are recei...ved from new team members. Utilizing the important updates section on the homepage has allowed us to share critical business updates. |
|
I really recommend SupportPoint. It has been so good for software development. For us, it has been a breath of fresh air that everything is right there at our fingertips. For us the change has been revolutionary. Testimonial By Cynthia Alofaituli |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Member Services Manager Health New England |
HNE is a very conservative organization and our executive committee scrutinizes every investment request, carefully considering and ranking investments by ROI, payback period and impact on the Customer experience. They approved very few projects in 2009, but Panviva was viewed as so important to gr...owth and to the customer experience that it was one of the only projects approved. |
|
Jake MoneyMe |
It has been really easy to work with Upland Panviva. The resources they provided us with were great and we were able to easily get in contact with the team for seamless integration. After utilizing their knowledge management platform, we’ve noticed a visible decrease in how many questions are recei...ved from new team members. Utilizing the important updates section on the homepage has allowed us to share critical business updates. |
|
Cynthia Alofaituli Performance Improvement Analyst Nevada Health Centers |
I really recommend SupportPoint. It has been so good for software development. For us, it has been a breath of fresh air that everything is right there at our fingertips. For us the change has been revolutionary. Testimonial By Cynthia Alofaituli |
Case Studies
CASE STUDY Commvault
CASE STUDY Post & Schell
CASE STUDY Georgia State University IT PMO
CASE STUDY United Wholesale Mortgage
CASE STUDY Trane Technologies
CASE STUDY Johnson Controls, Inc.
Video
Upland Panviva for Contact Centers
Peers used Panviva for helpdesk management and knowledge management
Panviva Competitors
Panviva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Panviva
Overall Risk Meter
Top Failure Risks for Panviva
Upland Software, Inc. News
Upland RightAnswers is Now Available in AWS Marketplace - Directors Club News -
Upland Software has launched a major update for its RightAnswers Knowledge Management solution, now KCS v6 verified. The release enhances user experience, integrates machine learning for content translation, and improves AI-enabled support. It aims to boost productivity, user satisfaction, and enterprise operations. Paychex, a long-time user, is an early adopter of this update, which was developed based on their feedback.
Upland ( UPLD ) Q2 Revenue Falls 23 % | The Motley Fool
Upland Software reported a 23% year-over-year revenue decline in Q2 2025, attributed to strategic divestitures. Despite the drop, adjusted EBITDA margin improved to 25% due to a focus on high-margin core operations. The company continues to integrate AI features across its products, including updates to the Panviva, InterFAX, and Adestra platforms. Upland added 100 new customers and expanded relationships with 263 existing clients.
Upland Software Earns 68 Badges in G2s Summer 2025 Market Reports - Nasdaq
Upland Software earned 68 badges in G2's Summer 2025 market reports, showcasing strong performance across its AI-powered knowledge management solutions. Products like Upland Panviva, Upland RightAnswers, and Upland Qvidian received multiple recognitions, highlighting their value in optimizing knowledge management and automating content workflows. These accolades reflect Upland's impact on enterprise organizations, enhancing customer experiences and ensuring compliance.
Upland Software to Release Fourth Quarter 2024 Financial Results on March 12, 2025
Upland Software will release its fourth quarter 2024 financial results on March 12, 2025, followed by a conference call and webcast.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
