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inSided vs Confluence: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of inSided vs. Confluence is based on a specific set of business needs and context. The comparison uses 19132 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and Confluence

inSided, Confluence, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

Confluence focuses on Collaboration, Knowledge Management, Content Management, Sales Document Management, etc.

"The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re ac...tually helping 50, 60, or 70 customers. " - Thomas Pel

"Solve a documentation mess... Confluence is our linchpin for everything. " - Evan Lerer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo Confluence

Focus area

Confluence is better than inSided for

Software Failure Risk

  • medium

About

All-in-one customer success engagement platform

Confluence - Team Collaboration Software | Atlassian

Age

2011

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

95

Total Goals
(we found evidences for)

11

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management

creating knowledge base


training & onboarding


searching for content

content publishing


customer feedback management

measuring customer satisfaction


contact list management


community building



products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management

engaging on social media

social media analytics


follower management


customer case management



courses & assessment

track learning progress



sales document management

proposal & quote management


conference call management


sales review & feedback



campaign management



meeting management



sales call management

meeting management


calendar management


business development



lead qualification: technographic


lead qualification

lead qualification: technographic


generation of new leads


performance management


motivation management




distribution management


discount management


promotion management




category management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Scale best practices

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve visibility

  • Launch new products

  • Grow market share

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve ROI

  • Improve navigation

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Increase customer life time value

  • Establish thought leadership

  • See 15 more

Top Channels

Channels Used

  • website

  • offline

  • point of sale

  • user generated content

  • blogs

  • e-mail

  • on premises

  • video

  • phone calls

  • social media

  • chat

  • promotions

  • events

  • trade shows

  • mobile

  • Slack

  • print media

  • magazine

  • mobile app

  • games

  • support groups

  • coupons

  • channel partners

  • Facebook

  • mass media

  • causes and charity

  • LinkedIn

  • newsletter

  • Twitter

  • See 26 more
  • website

  • offline

  • point of sale

  • user generated content

  • blogs

  • e-mail

  • on premises

  • video

  • phone calls

  • social media

  • chat

  • promotions

  • events

  • trade shows

  • mobile

  • Slack

  • print media

  • magazine

  • mobile app

  • games

  • support groups

  • coupons

  • channel partners

  • Facebook

  • mass media

  • causes and charity

  • LinkedIn

  • newsletter

  • Twitter

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting