Confluence: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Confluence
Brand: Confluence
Rating: 4.15 (17675 reviews)

4.15 5

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(17675)

Confluence - Team Collaboration Software | Atlassian

Confluence Overview

Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.

Use Cases

Customers recommend Collaboration, Knowledge Management, Content Management, as the business use cases that they have been most satisfied with while using Confluence.

Other use cases:

Sales Document Management
Onboarding
Communication Management
Workflow Management
Engagement Management
Products & Pricelist Management
Helpdesk Management

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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Confluence.

Other priorities:

Enhance Customer Relationships
Acquire Customers
Improve Efficiency
Improve Visibility
Launch New Products
Grow Market Share
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Shorten Ramp Up Time
Improve ROI
Improve Navigation
Improve Stakeholder Relations
Manage Risk
Improve Consistency
Increase Customer Life Time Value
Establish Thought Leadership

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Confluence Use-Cases and Business Priorities: Customer Satisfaction Data

Confluence's features include Templates, Widgets, Alerts: Popups & Notifications, etc. and Confluence support capabilities include Phone Support, Email Support, Chat Support, etc. also Confluence analytics capabilities include Analytics, and Custom Reports.

Reviews

"Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer." - Terrence Caldwell

Confluence, livepro, Shelf.io, Slite, Panviva, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Confluence

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Mid Market
Enterprise
Large Enterprise

Confluence is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Large Enterprise.

Confluence Customer wins, Customer success stories, Case studies

Why is Confluence the best choice for Collaboration?

Confluence allows teams to work together on projects, share information, and track progress. It integrates with other tools to streamline workflows. Confluence can be challenging to customize for teams with diverse needs.

"...Confluence is very collaborative, meant to keep people "on the same page" in regards to your documentation/knowledge needs...." Peer review by Cristian B., Sr Software Development Manager

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Why is Confluence the best choice for Knowledge Management?

Confluence is a knowledge management tool that helps organizations share and organize information. It allows teams to collaborate on projects and create a central knowledge base. Confluence can be used to create dashboards, knowledge bases, and internal websites, but maintaining the information is important.

"...It's very easy to build a great Knowledge Base from scratch Lots of formatting options Large addon community...." Peer review by Manuel P, Site Reliability Engineering Director, Computer Software

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How efficiently Does Confluence manage your Content Management?

Confluence enables teams to work together by creating, organizing, and sharing information. It allows for easy editing, commenting, and versioning of documents. Although Confluence facilitates collaboration, it can sometimes lead to confusion if shared content is not carefully managed.

"...It has really helped us all share information, document meetings, and keep us centralized...." Peer review by Ashley Grandy, Department Projects Manager, Western Governors University

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What solutions does Confluence provide for Sales Document Management?

Confluence is a software tool that helps teams share and manage documents in a centralized location. It allows for easy collaboration on documents, making it a better option than shared drives or email. Confluence offers features such as easy document organization, knowledge sharing, and collaboration on documents but it is not a complete document sharing system.

"...Also, when problems arise, storing the meeting summaries and documenting decisions in the tool has proven to be fundamental to reach to agreements...." Peer review by Sebastian P., Information Technology and Services

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How efficiently Does Confluence manage your Onboarding?

Confluence is used to organize and share information related to software development and IT processes. It facilitates onboarding by providing a centralized repository for documentation, workflows, and project information. Confluence allows for easy access and collaboration among teams, enabling efficient knowledge sharing. However, Confluence's user-based pricing structure can be cost-prohibitive for organizations with a large number of users who primarily access content rather than create it.

"...Also was helpful for onboarding process where how-to guides could be created for developers and employees...." Peer review by Rebekah L., Professional Training & Coaching

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11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS	TESTIMONIALS
Terrence Caldwell Product Marketing Manager Blend	Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Sky Frostenson Dir. of Technical Product Management VSCO	Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
Evan Lerer Dir. of Engineering Redfin	Solve a documentation mess... Confluence is our linchpin for everything. Testimonial By Evan Lerer

CUSTOMERS	TESTIMONIALS
Terrence Caldwell Product Marketing Manager Blend	Confluence became the single-source of truth for client facing teams and helped them deliver on promises to the customer. Testimonial By Terrence Caldwell
Sky Frostenson Dir. of Technical Product Management VSCO	Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
Evan Lerer Dir. of Engineering Redfin	Solve a documentation mess... Confluence is our linchpin for everything. Testimonial By Evan Lerer

Getting Started in Confluence | Confluence | Atlassian

Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

This tool can be used by different functions - developers, HR, sales and marketing and any function that needs collaborative tool. Confluence provides support for various artifacts for collaboration - meeting notes, policy documents, product requirements and marketing plans to name a few with associated templates. It helps in keeping the work artifacts organized with search ability to look for content easily.

It supports collaborative review with ability to give feedback inline with comments.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .