Confluence Overview

Confluence is a remote-friendly team workspace by Atlassian. It supports documentation, project collaboration, and Jira integrations.

Use Cases

Customers recommend Collaboration, Knowledge Management, Content Management, as the business use cases that they have been most satisfied with while using Confluence.

Other use cases:

  • Sales Document Management
  • Onboarding
  • Communication Management
  • Workflow Management
  • Engagement Management
  • Products & Pricelist Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Confluence.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Efficiency
  • Improve Visibility
  • Launch New Products
  • Grow Market Share
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve ROI
  • Improve Navigation
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Customer Life Time Value
  • Establish Thought Leadership
See all business priorities See less business priorities

Confluence Use-Cases and Business Priorities: Customer Satisfaction Data

Confluence's features include Templates, Widgets, Alerts: Popups & Notifications, etc. and Confluence support capabilities include Phone Support, Email Support, Chat Support, etc. also Confluence analytics capabilities include Analytics, and Custom Reports.

Reviews

"Solve a documentation mess... Confluence is our linchpin for everything." - Evan Lerer

Peer review evidence (same sources as the product rating summary)

"...Confluence allows businesses to organize their team spaces and collaboration into easy to use pages...." Peer review by Khuzaima R, Research Associate
"...It serves as a knowledge base and can store textual as well as graphical contents that can be accessed later. ...." Peer review by Verified Reviewer, Information Technology and Services
"...Confluence has template to design test format, User stories, Articles, share link, MOM & Retrospective so on...." Peer review by Shiva kumar S., Information Technology and Services

Confluence, livepro, Shelf.io, Slite, Panviva, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Confluence

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Confluence is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Large Enterprise.

Confluence Customer wins, Customer success stories, Case studies

How efficiently Does Confluence manage your Collaboration?

How does Confluence address your Knowledge Management Challenges?

How does Confluence address your Content Management Challenges?

How can Confluence optimize your Sales Document Management Workflow?

Why is Confluence the best choice for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Confluence solved their Knowledge Management needs. Cuspera uses 17675 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Confluence testimonial

Evan Lerer

Dir. of Engineering

Redfin

Solve a documentation mess... Confluence is our linchpin for everything. Testimonial By Evan Lerer
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
Confluence testimonial

Sky Frostenson

Dir. of Technical Product Management

VSCO

Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
CUSTOMERS TESTIMONIALS
Confluence testimonial

Evan Lerer

Dir. of Engineering

Redfin

Solve a documentation mess... Confluence is our linchpin for everything. Testimonial By Evan Lerer
Confluence testimonial

Martin Binder

Business Analyst

Audi

People are practicing more knowledge-sharing than ever before, resulting in more transparency and efficiency. Testimonial By Martin Binder
Confluence testimonial

Sky Frostenson

Dir. of Technical Product Management

VSCO

Everyone can see how an idea flows from strategy to execution. Testimonial By Sky Frostenson
 

Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs

Atlassian is leveraging AI agents to enhance internal processes and customer interactions. The company has introduced an onboarding agent for new employees and a customer agent used by 80 teams, sign...ificantly reducing manual work. Atlassian's 'Teamwork Collection' integrates Jira, Confluence, and Loom, managed by 'rovo agents,' to streamline collaboration and strategy planning. HarperCollins has effectively utilized these agents, demonstrating their impact on project management.

Read on →
 

Xpand IT - Information Technology And Services - Medium

Lisbon, Portugal

Xpand IT used Atlassian Marketplace to launch apps like Xporter for Jira and Xray for Jira. The company grew app revenue from $30K to $1M in 18 months. Xpand IT focused on customer feedback and revie...ws to improve its products. The Marketplace platform helped Xpand IT reach global customers and scale quickly. Big brands like Airbus and Nike now use their apps.

 

Yale School of Management - Education - Medium

New Haven, USA

Yale School of Management used Atlassian tools to improve IT service delivery for over a thousand students. The IT team replaced multiple legacy systems with Jira Service Management, Confluence, and ...Slack integrations. This change cut average response time by 66% and reduced time to resolution by 57%. Service requests dropped by 50% as self-service options expanded. The school now enjoys a 4.8 out of 5 satisfaction rating and greater transparency across departments.

 

Yahoo Japan - Internet - Very Large

Tokyo, Japan

Yahoo Japan uses Atlassian Confluence to manage its large-scale team collaboration. The company handles over 7 billion monthly page views. Atlassian tools help organize and share information across t...eams. This supports efficient communication and project management. Yahoo Japan is a leading internet company in Japan.

 

Worten - Consumer Goods - Large

Lisbon, Portugal

Jira and Confluence helped Worten connect 140 teams and save 12,000 hours a year. The Portuguese retailer used these tools to blend online and in-store shopping. Teams now share workflows and track w...ork together. Worten saw a 5.5x ROI from better collaboration. Employees can act on feedback and deliver new features faster. The company created a true omnichannel experience for customers.

 

Vodeno - Financial Services - Medium

Warsaw, Poland

Jira Service Management helped Vodeno automate over 20,000 actions monthly, saving hours for support teams. Vodeno used Atlassian tools to manage support for 500 employees and thousands of customers.... Automation improved incident management and reduced manual work. A central help center gave customers real-time updates and easier issue tracking. Vodeno saved the equivalent of one full-time support position. The solution enabled faster, more flexible support and laid the foundation for future growth.

Getting Started in Confluence | Confluence | Atlassian

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Frequently Asked Questions(FAQ)

for Confluence

What is Confluence?

Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work.

This tool can be used by different functions - developers, HR, sales and marketing and any function that needs collaborative tool. Confluence provides support for various artifacts for collaboration - meeting notes, policy documents, product requirements and marketing plans to name a few with associated templates. It helps in keeping the work artifacts organized with search ability to look for content easily.

It supports collaborative review with ability to give feedback inline with comments.

What is Confluence used for?

Confluence is a Knowledge Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Collaboration, Knowledge Management and Content Management .

What are the top features of Confluence?

Templates, Widgets and Alerts: popups & Notifications are some of the top features of Confluence.

Who uses Confluence?

Confluence is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Confluence alternatives?

Livepro, Shelf.Io, Slite and Panviva are popular alternatives for Confluence.

Where is Confluence located?

Confluence is headquartered at Level 6/341 George St, Sydney, NSW 2000, AU.
lightning

Peers used Confluence for collaboration and knowledge management

Confluence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.34/5

Read Reviews (6)
Analytics

4.31/5

Read Reviews (185)
Custom Reports

3.41/5

Read Reviews (2152)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.34/5

Read Reviews (6)
Analytics

4.31/5

Read Reviews (185)
Custom Reports

3.41/5

Read Reviews (2152)

Software Failure Risk Guidance

?

for Confluence

Overall Risk Meter

Low Medium High

Top Failure Risks for Confluence

Atlassian US, Inc News

Product

Atlassian Expands Rovo With Studio Workspace, Autonomous Max Mode And ...

Atlassian has expanded its Rovo platform by introducing new features, including Studio Workspace and Autonomous Max Mode. These enhancements aim to improve collaboration and efficiency for software, IT, and business teams.

Product

Atlassian Opens Up Its Teamwork Graph to Power Agentic ...

Atlassian announced new AI capabilities at its Team '26 conference, including the opening of its Teamwork Graph to enhance agentic work across enterprises. The Teamwork Graph, with over 150 billion connections, supports AI-native teamwork by providing secure access to context across tools. New features include Rovo Studio for designing agents, Max mode in Rovo Chat, and agent integration in Jira, enhancing productivity and collaboration.

Product

Atlassian opens Teamwork Graph and pushes Rovo into agentic execution ...

Atlassian unveiled AI updates at Team '26, including the Teamwork Graph's open beta interfaces and Rovo's enhanced agentic execution capabilities. The Teamwork Graph now supports over 150 billion connections, enabling more accurate AI responses. Rovo's new features include a reasoning mode and a no-code environment for building automations. Atlassian also announced product expansions, including Jira's general availability of agents and the new Dia Reports product.

Financial

Atlassian Q3 FY 2026 Earnings: Continued Cloud, AI Expansion

Atlassian reported Q3 FY 2026 earnings with a 32% revenue increase to $1.8 billion, driven by cloud and AI expansion. Cloud revenue rose 29% to $1.1 billion, while Data Center revenue grew 44% to $560.7 million. The company highlighted AI's role in boosting customer growth, with Rovo adoption linked to higher ARR. Atlassian's guidance for Q4 FY 2026 projects continued growth, emphasizing cloud and AI as key drivers.

Atlassian US, Inc Profile

Company Name

Atlassian US, Inc

Company Website

https://www.atlassian.com/

HQ Location

Level 6/341 George St, Sydney, NSW 2000, AU

Employees

1001-5000

Social

Financials

PRIVATE