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inSided vs Upland RightAnswers: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided medium Failure Risk for Upland RightAnswers medium
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Comparison Summary

This comparison report of inSided vs. Upland RightAnswers is based on a specific set of business needs and context. The comparison uses 1694 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and Upland RightAnswers

inSided, Upland RightAnswers, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

Upland RightAnswers focuses on Knowledge Management, Engagement Management with E-Mail, Communication Management with User Generated Content, Campaign Management, etc.

"The inSided platform makes it easy for KPN to surface the right answers to customer questions. Where the real value of the community lies is that it is both a 1-to-1 and a 1-to-many service channel. When we help a customer on the community, we’re ac...tually helping 50, 60, or 70 customers. " - Thomas Pel

"The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. " - Jon Drake

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo Upland RightAnswers

Focus area

Software Failure Risk

  • medium

About

All-in-one customer success engagement platform

Enterprise Knowledge Management Software to manage and share knowledge and improve customer service

Age

2011

2010

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

23

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (93)

Read Reviews (12)

engaging and following up

Read Reviews (60)

Read Reviews (6)

helpdesk management

Read Reviews (50)

Read Reviews (5)

knowledge management

Read Reviews (28)

Read Reviews (37)

sharing knowledge

Read Reviews (2)

Read Reviews (6)

training & onboarding

Read Reviews (24)

Read Reviews (3)

content management

Read Reviews (22)

Read Reviews (0)

content curation

Read Reviews (6)

Read Reviews (0)

content tracking

Read Reviews (5)

Read Reviews (0)

searching for content

Read Reviews (3)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (17)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (1)

contact list management

Read Reviews (15)

Read Reviews (1)

community building

Read Reviews (13)

Read Reviews (0)

workflow management

Read Reviews (10)

Read Reviews (3)

products & pricelist management

Read Reviews (8)

Read Reviews (0)

communication management

Read Reviews (6)

Read Reviews (6)

sending & publishing communications

Read Reviews (3)

Read Reviews (6)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (4)

follower management

Read Reviews (2)

Read Reviews (0)

campaign analytics

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (5)

campaign analytics

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • See 1 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • phone calls

  • mobile

  • e-mail

  • See 2 more

  • user generated content

  • blogs

  • phone calls

  • mobile

  • e-mail

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting