Upland RightAnswers Overview
Upland RightAnswers integrates AI search and knowledge management for efficient troubleshooting. Gen AI enhances customer service solutions for the future.
Use Cases
Customers recommend Knowledge Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Upland RightAnswers.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Upland RightAnswers.
Upland RightAnswers Use-Cases and Business Priorities: Customer Satisfaction Data
Upland RightAnswers works with different mediums / channels such as E-Mail. Phone Calls. Mobile etc.
Upland RightAnswers's features include Gamification, and Personalization. and Upland RightAnswers support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Upland RightAnswers analytics capabilities include Analytics, and Custom Reports.
Reviews
"The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement." - Jon Drake
Upland RightAnswers, Helpcrunch, Remote Support Desktop, Help Sumo, eGain, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Upland RightAnswers
Top Industries
- Human Resources
- Consumer Services
- Food & Beverages
Popular in
- Enterprise
Upland RightAnswers is popular in Human Resources, Consumer Services, and Food & Beverages and is widely used by Enterprise,
Comprehensive Insights on Upland RightAnswers Use Cases
How does Upland RightAnswers facilitate Knowledge Management?
Why is Upland RightAnswers the best choice for Engagement Management?
Why is Upland RightAnswers the best choice for Sending & Publishing Communications?
How can Upland RightAnswers optimize your Helpdesk Management Workflow?
What benefits does Upland RightAnswers offer for Collaboration?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Upland RightAnswers solved their Knowledge Management needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake |
|
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jon Drake Customer Care Manager Nestlé |
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake |
|
Andrea O’Brien Knowledge Manager Syngenta |
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien |
Case Studies
CASE STUDY HomeServe
CASE STUDY Trane Technologies
CASE STUDY DRA Global
CASE STUDY Nestlé
CASE STUDY Sage
CASE STUDY Boone Newspapers Inc.
Peers used Upland RightAnswers for knowledge management and engagement management
Upland RightAnswers Competitors
Upland RightAnswers Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for Upland RightAnswers
Overall Risk Meter
Top Failure Risks for Upland RightAnswers
Upland Software, Inc. News
Upland Software Earns 68 Badges in G2s Summer 2025 Market Reports - Nasdaq
Upland Software earned 68 badges in G2's Summer 2025 market reports, showcasing strong performance across its AI-powered knowledge management solutions. Products like Upland Panviva, Upland RightAnswers, and Upland Qvidian received multiple recognitions, highlighting their value in optimizing knowledge management and automating content workflows. These accolades reflect Upland's impact on enterprise organizations, enhancing customer experiences and ensuring compliance.
Upland Software to Release Fourth Quarter 2024 Financial Results on March 12, 2025
Upland Software will release its fourth quarter 2024 financial results on March 12, 2025, followed by a conference call and webcast.
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Earns 75+ Badges in G2 Winter 2025 Market Reports
Upland Software Expands Cloud Fax Partnership with Konica Minolta in Major Tech Integration Deal
Upland Software strengthens its cloud fax services by partnering with Konica Minolta for a significant technology integration.
Upland Software, Inc. Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
