Upland RightAnswers Overview
Upland RightAnswers integrates AI search and knowledge management for efficient troubleshooting. Gen AI enhances customer service solutions for the future.
Use Cases
Customers recommend Knowledge Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Upland RightAnswers.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Upland RightAnswers.
Upland RightAnswers Use-Cases and Business Priorities: Customer Satisfaction Data
Upland RightAnswers works with different mediums / channels such as E-Mail, Phone Calls, Mobile, etc.
Upland RightAnswers's features include Gamification, and Personalization.
Reviews
"With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals." - Andrea O’Brien
Upland RightAnswers, GrooveHQ, Remote Support, Document360, Helpcrunch, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Upland RightAnswers
Top Industries
- Human Resources
- Consumer Services
- Food & Beverages
Popular in
- Enterprise
Upland RightAnswers is popular in Human Resources, Consumer Services, and Food & Beverages and is widely used by Enterprise,
Comprehensive Insights on Upland RightAnswers Use Cases
How does Upland RightAnswers address your Knowledge Management Challenges?
Why is Upland RightAnswers the best choice for Engagement Management?
How does Upland RightAnswers address your Sending & Publishing Communications Challenges?
How can Upland RightAnswers enhance your Helpdesk Management process?
How efficiently Does Upland RightAnswers manage your Collaboration?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Upland RightAnswers solved their Knowledge Management needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien |
|
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrea O’Brien Knowledge Manager Syngenta |
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien |
|
Jon Drake Customer Care Manager Nestlé |
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Consumer Services
|
Consumer Services |
Case Study SyngentaRead More |
Human Resources
|
Human Resources |
Case Study PaychexRead More |
|
Human Resources
|
Human Resources |
Case Study PaychexRead More |
Peers used Upland RightAnswers for knowledge management and engagement management
Upland RightAnswers Competitors
Upland RightAnswers Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for Upland RightAnswers
Overall Risk Meter
Top Failure Risks for Upland RightAnswers
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Upland Software Profile
HQ Location
Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788
Employees
251-500
Social
Financials
PRIVATE
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