Overview: InStream and Thryv as CRM Category solutions.

InStream is well-suited for businesses emphasizing customer relationship management and communication across digital channels, predominantly in IT and retail industries. Thryv, on the other hand, provides robust social media management features catering to diverse industries like consumer services and construction, with extensive 24/7 support ensuring businesses maintain an active online presence.

InStream and Thryv: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InStream excels in contact list and relationship management, communication, and social media engagement, aligning well with the needs of those wanting to enhance customer interactions. read more →

Thryv is a powerhouse in social media management, communication, and content publishing, focusing on businesses looking to bolster their online social presence. read more →

Business Goals

InStream helps businesses enhance customer relationships, increase sales, and improve internal communications, making it a fit for companies aiming to strengthen connections and drive revenue. read more →

Thryv supports improving digital presence and acquiring customers, appealing to those entering new markets domestically or internationally. read more →

Core Features

InStream offers integration capabilities, custom reports, and analytics which cater to enterprises needing data-driven insights and ease of information handling. read more →

Thryv features include AI-powered analytics, integration, and security, suitable for users prioritizing advanced technology to manage and analyze their data with enhanced privacy. read more →

Vendor Support

InStream provides 24/7 and email support, focusing on enterprises needing constant and reliable communication venues. read more →

Thryv offers comprehensive phone and chat support alongside 24/7 service, which is ideal for users requiring immediate assistance at any time. read more →

Segments and Industries

InStream is primarily used by large enterprises, mid-market firms, and IT services, indicating its experience in catering to tech-driven sectors. read more →

Thryv caters to varied industries like consumer services, construction, and accounting, indicating versatility in serving different industry needs. read more →

Operational Alignment

InStream integrates seamlessly with large and medium enterprises in IT and retail, aligning well with structured operational needs. read more →

Thryv fits well with diverse business operations, particularly for companies focused on enhancing their social footprint, reflecting its adaptability across sectors. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Others

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for InStream and Thryv

How efficiently Does InStream and Thryv manage your Contact List Management?

Instream and Thryv both allow users to manage their contact lists. Instream provides detailed contact insights and automation features, allowing users to track customer relationships and engagement history. Thryv focuses on managing contacts and customer data, facilitating communication and scheduling. Thryv integrates more features than Instream, offering services like online appointment booking and payment processing. Both tools have limitations, as Instream's basic version has limited list creation capabilities, and Thryv has reported issues with uploading client contact information.

"...The system is very easy to load new contacts and then sort those contacts into targeted lists...." Peer review by Dorota Sobieszczuk

"...We use Thryv to send reminders and alerts to our contacts and to monitor our social media interaction...." Peer review by User

How efficiently Does InStream and Thryv manage your Social Media Management?

Instream and Thryv both allow users to manage social media posts. Instream primarily focuses on integrating social media posts with other communication channels like email, while Thryv offers a more comprehensive suite of features, including appointment scheduling, billing, and reputation management. Thryv is noted for its extensive features, but users report some technical limitations.

"...I can manage my time well with all the activities I have to do in the order that allows me to have InStream other than the emails that enter my inbox, I can see them in the InStream platform without opening the mail I can manage with social platforms to get more information from clients and learn them to know more and in InStream I have the history of each one with the most relevant information and it helps me to keep informed remembering the tasks that I have to do with clients and business partners for sales...." Peer review by Chad G, Auxiliar administrativo

"...I LOVE the way it helps me schedule out our social media posts, send email campaigns and manage our customer relations...." Peer review by Steve L., Co-founder , Marketing and Advertising

How can InStream and Thryv optimize your Communication Management Workflow?

Instream and Thryv both manage customer communication and social media. Instream focuses more on tracking customer interactions, like emails and phone calls. Thryv emphasizes scheduling social media posts and managing payments. Instream offers a broader CRM system, but Thryv provides more options for customization and automation. Both platforms have limitations in their ability to meet the diverse needs of all users.

"...InStream supports small and medium size business in collecting information about customers, managing communication and in building strong business relations...." Peer review

"...The ability to post on social media and schedule the postings. . ...." Peer review by George P., Owner, Consumer Services

What benefits does InStream and Thryv offer for Engagement Management?

Instream and Thryv both assist businesses in managing customer engagement. Instream emphasizes communication tracking and automation, providing tools to monitor interactions and ensure follow-ups. Thryv focuses on multi-channel marketing and engagement, allowing users to run campaigns across various social media platforms. Instream is designed for organizations with a heavy focus on customer communication, while Thryv caters to those seeking to broaden their online presence and integrate marketing activities. However, both tools require significant setup and engagement for optimal effectiveness.

"...Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action...." Peer review