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Intermedia Contact Center vs UniTel Voice: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Intermedia Contact Center vs. UniTel Voice is based on a specific set of business needs and context. The comparison uses 2312 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intermedia Contact Center and UniTel Voice

Intermedia Contact Center, UniTel Voice, Opus Contact Center, XCALLY, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intermedia Contact Center covers Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

UniTel Voice focuses on Sales Call Management with Phone Calls, Advertisement with Mass Media, Conference Call Management with Offline, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intermedia Contact Center

Focus area

Software Failure Risk

  • low

logo UniTel Voice

Focus area

UniTel Voice is better than Intermedia Contact Center for

Software Failure Risk

  • low

About

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

UniTel Voice: Virtual Phone Systems for Small Businesses ...

Financials

NA

PRIVATE

Business Need

Total Processes
(we found evidences for)

32

37

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction



sales document management

contract management

proposal & quote management


training & onboarding


engagement management

engaging and following up


helpdesk management


contact list management


content management


communication management

tracking & monitoring communications

sending & publishing communications


customer feedback management

measuring customer satisfaction


social media management

social media analytics


sales call management


workflow management




competitive intelligence



conference call management


campaign monitoring


campaign management

campaign monitoring




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more
  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Enhance customer relationships

  • Build brand awareness

  • Increase customer life time value

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more
  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting