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Intouch survey vs Customerville: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Intouch survey low Failure Risk for Customerville medium
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Comparison Summary

This comparison report of Intouch survey vs. Customerville is based on a specific set of business needs and context. The comparison uses 660 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Intouch survey and Customerville

Intouch survey, and Customerville belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Intouch survey covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Customerville focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys, Social Media Management with E-Mail, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Intouch survey

Focus area

Intouch survey is better than Customerville for

Software Failure Risk

  • low

logo Customerville

Focus area

Software Failure Risk

  • medium

About

Feedback Collection Software to collect customer feedback to drive improvements

Customer experience tool to transform customer experience surveys into interactive experiences

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

14

Total Goals
(we found evidences for)

10

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (73)

Read Reviews (24)

measuring customer satisfaction

Read Reviews (18)

Read Reviews (0)

measuring net promoter score

Read Reviews (8)

Read Reviews (7)

helpdesk management

Read Reviews (20)

Read Reviews (0)

engagement management

Read Reviews (15)

Read Reviews (5)

engaging and following up

Read Reviews (10)

Read Reviews (5)

event management

Read Reviews (8)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (4)

monitoring social media

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

  • Enhance customer relationships

  • Improve ROI

  • Increase customer life time value

Top Channels

Channels Used

  • e-mail

  • promotions

  • social media

  • e-mail

  • promotions

  • social media

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting