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Compare Merchant Relationship Management vs Scratchpad

Comparison Summary

For Merchant Relationship Management vs Scratchpad comparison, Our AI algorithm looked at 2844 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Merchant Relationship Management and Scratchpad to solve their respective business needs.

Pros and cons of Merchant Relationship Management and Scratchpad

Merchant Relationship Management is more suited to businesses that require Sales Document Management and Lead Management where as Scratchpad is focused towards Forecasting and Workflow Management .

Both Merchant Relationship Management and Scratchpad are CRM software, peers recommend Merchant Relationship Management for helpdesk management and competitive intelligence where as Scratchpad is more known for forecasting and pipeline management .

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than Scratchpad for

Software Failure Risk

  • low

logo Scratchpad

Focus area

Scratchpad is better than Merchant Relationship Management for

Software Failure Risk

  • medium

About

CRM & Underwriting Platform

Fastest experience to update Salesforces

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

53

46

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management



helpdesk management


training & onboarding


competitive intelligence


generation of new leads


sales call management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

engaging on social media



lead qualification

lead qualification: demographic

lead qualification: technographic


engagement management

engaging and following up



products & pricelist management


contact list management


payment management




conversion management



relationship management



lifetime value management


performance management



calendar management


pipeline management






opportunity management


account management


segmentation and targeting


business development


promotion management


discount management


customer case management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more
  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • offline

  • social media

  • games

  • chat

  • LinkedIn

  • on premises

  • promotions

  • See 7 more
  • phone calls

  • e-mail

  • website

  • offline

  • social media

  • games

  • chat

  • LinkedIn

  • on premises

  • promotions

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting