Merchant Relationship Management Overview

IRIS-CRM is a user-friendly merchant services management solution that efficiently handles CRM and underwriting. Merchants are securely managed with NMI's onboarding features.

Use Cases

Customers recommend Sales Document Management, Lead Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Merchant Relationship Management.

Other use cases:

  • Onboarding
  • Competitive Intelligence
  • Generation Of New Leads
  • Call Recording
  • Workflow Management
  • Communication Management
  • White Labeling
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Merchant Relationship Management.

Other priorities:

  • Enhance Customer Relationships
  • Manage Risk
  • Improve Efficiency
  • Improve Visibility
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Digital And Social Presence
  • Reduce Bounce
See all business priorities See less business priorities

Merchant Relationship Management Use-Cases and Business Priorities: Customer Satisfaction Data

Merchant Relationship Management's features include Calculator, Dashboard, Alerts: Popups & Notifications, etc. and Merchant Relationship Management support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Merchant Relationship Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"With 12 years in the payment processing industry, building in-house solutions and trying many different CRMs with little success, IRIS is the only solution that solves our business needs in one centralized system" - Wayne Hamilton

Merchant Relationship Management, Leadmaster CRM, Apptivo, YetiForce CRM, Claritysoft CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Merchant Relationship Management

Top Industries

  • Financial Services
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Merchant Relationship Management is popular in Financial Services, and Entertainment, and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Merchant Relationship Management Use Cases

What solutions does Merchant Relationship Management provide for Sales Document Management?

How can Merchant Relationship Management enhance your Lead Management process?

What benefits does Merchant Relationship Management offer for Helpdesk Management?

What Are the key features of Merchant Relationship Management for Onboarding?

How can Merchant Relationship Management optimize your Competitive Intelligence Workflow?

36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Merchant Relationship Management solved their CRM needs. Cuspera uses 1704 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Merchant Relationship Management testimonial

Wayne Hamilton

CEO

National Processing

With 12 years in the payment processing industry, building in-house solutions and trying many different CRMs with little success, IRIS is the only solution that solves our business needs in one centralized system Testimonial By Wayne Hamilton
Merchant Relationship Management testimonial

Lamont Mitchell

Owner

SwipeNow

I started my business in 1998 and IRIS CRM is a must-have for a sales organization to grow their business in the current payment processing space. Testimonial By Lamont Mitchell
Merchant Relationship Management testimonial

Brandon Skinner

CEO

Riverside Payments

When people ask me what it takes to be successful in this industry making sure they have IRIS CRM is one of the first things I make sure to mention. Testimonial By Brandon Skinner
CUSTOMERS TESTIMONIALS
Merchant Relationship Management testimonial

Wayne Hamilton

CEO

National Processing

With 12 years in the payment processing industry, building in-house solutions and trying many different CRMs with little success, IRIS is the only solution that solves our business needs in one centralized system Testimonial By Wayne Hamilton
Merchant Relationship Management testimonial

Lamont Mitchell

Owner

SwipeNow

I started my business in 1998 and IRIS CRM is a must-have for a sales organization to grow their business in the current payment processing space. Testimonial By Lamont Mitchell
Merchant Relationship Management testimonial

Brandon Skinner

CEO

Riverside Payments

When people ask me what it takes to be successful in this industry making sure they have IRIS CRM is one of the first things I make sure to mention. Testimonial By Brandon Skinner

Frequently Asked Questions(FAQ)

for Merchant Relationship Management

What is Merchant Relationship Management used for?

Merchant Relationship Management is a CRM Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Sales Document Management, Lead Management and Helpdesk Management .

What are the top features of Merchant Relationship Management?

Calculator, Dashboard and Alerts: popups & Notifications are some of the top features of Merchant Relationship Management.

Who uses Merchant Relationship Management?

Merchant Relationship Management is used by Financial Services, Entertainment among other industries.

What are Merchant Relationship Management alternatives?

Leadmaster CRM, Apptivo, YetiForce CRM and Claritysoft CRM are popular alternatives for Merchant Relationship Management.

Where is Merchant Relationship Management located?

Merchant Relationship Management is headquartered at Schaumburg, Illinois.
lightning

Peers used Merchant Relationship Management for sales document management and lead management

Merchant Relationship Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (48)
Custom Reports

4.73/5 ★

Read Reviews (226)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (48)
Custom Reports

4.73/5 ★

Read Reviews (226)

Software Failure Risk Guidance

?

for Merchant Relationship Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Merchant Relationship Management

NMI Profile

Company Name

NMI

Company Website

https://www.nmi.com/

HQ Location

Schaumburg, Illinois

Employees

11-50

Social

Financials

PRIVATE