Overview: Jobber and Housecall Pro as Field Service Management Category solutions.

In the realm of Field Service Management, Jobber and Housecall Pro stand out with distinct strengths. Jobber excels in sales document and proposal management, making it appealing to large enterprises, especially in consumer services. Housecall Pro shines with extensive data handling and security features, attracting a broad range of industries, including construction and consumer services. Both offer robust support, but Housecall Pro provides more extensive 24/7 service, which may benefit companies needing constant operational uptime.

Jobber: Jobber offers various plans tailored to business needs, building on essential features like scheduling, quoting, customer relations, and payments. Each plan enhances core functionalities to streamline operations.

Housecall Pro: Housecall Pro automates back-office work, saving 15 hours weekly. It simplifies job scheduling, customer communication, online booking, and estimates.

Jobber and Housecall Pro: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Jobber focuses on sales document management and proposal & quote management, aligning well with businesses needing structured sales processes. read more →

Housecall Pro emphasizes engagement management and contact list management, which suits companies prioritizing customer interactions. read more →

Business Goals

Jobber supports acquiring customers and enhancing relationships, which relates to businesses aiming for growth and customer retention. read more →

Housecall Pro facilitates enhancing customer relationships and acquiring customers, catering to businesses seeking to improve internal communication. read more →

Core Features

Jobber provides compliance features and custom reports, meeting the needs of enterprises needing extensive data handling. read more →

Housecall Pro offers strong integration and data management features, benefiting users who require robust data handling capabilities. read more →

Vendor Support

Jobber offers 24/7 support and chat support, valuable for enterprises needing constant access to assistance. read more →

Housecall Pro includes 24/7 support and phone support, beneficial for users who prefer versatile communication options. read more →

Segments and Industries

Jobber is mainly used by large enterprises and industries like consumer services and construction, indicating its adaptability to large-scale operations. read more →

Housecall Pro caters to a wide range of industries including construction and consumer services, showing its broad applicability. read more →

Operational Alignment

Jobber aligns well with large enterprises that manage complex workflows and need robust support for proposals and sales. read more →

Housecall Pro fits diverse operational environments, from large enterprises to smaller businesses needing efficient engagement management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Jobber and Housecall Pro

What solutions does Jobber and Housecall Pro provide for Sales Document Management?

Jobber and Housecall Pro both offer tools for managing sales documents, including quotes and invoices. Jobber allows for greater customization of quotes, including the ability to break them down into multiple jobs and schedule them as calendar events. Housecall Pro focuses on seamless communication and automated features, such as automated payments, online booking, and recurring services. However, both tools lack features such as setting customer billing terms and due dates, and pre-defined quotes.

"...This would be really helpful when a customer decides they want to sign up for service right away (don't need a quote)...." Peer review by James Taylor

"...Quoting, Dispatching, Taking Payments...." Peer review by Don H, Certified Professional, Consumer Services

How can Jobber and Housecall Pro optimize your Engagement Management Workflow?

Jobber and Housecall Pro both allow for customer interactions through automated processes like sending quotes, invoices, and follow-ups. Jobber provides a more comprehensive system for managing customer engagement, offering features like automated follow-up reminders and customer surveys. Housecall Pro focuses on customer interaction and ease of use, enabling online interactions with customers and automated follow-ups, but lacks some features for tracking customer engagement. However, both systems have limitations, such as glitches and inconsistent mobile app functionality.

"...the ability to track jobs,payments and follow ups on quotes...." Peer review by Ellen Rodriguez

"...I like the email follow up that my customers receive as well as the reminders they get before the job, letting know..." Peer review by Frankie Rieszer

How does Jobber and Housecall Pro address your Helpdesk Management Challenges?

Jobber and Housecall Pro both prioritize helpful and responsive customer support. Both tools provide online help centers and dedicated support teams. Jobber emphasizes personalized assistance, including phone calls, while Housecall Pro focuses on ease of use and technical support. However, limitations exist in both, as some users reported instances of less-than-ideal support experiences.

"...The vendor also provides an online help center for customer support...." Peer review from Featured Customers

"...It will help me book calls even when I can't get to the phone right away. ...." Peer review by Dave K., Owner, Construction

What benefits does Jobber and Housecall Pro offer for Contact List Management?

Jobber and Housecall Pro both allow businesses to manage customer information, including contact details, history, and invoices. Both tools offer features that help businesses keep in touch with customers, such as automated reminders and communication tools. However, Jobber offers more customization options for managing customer information, such as custom fields and tags, while Housecall Pro excels in providing a secure payment solution and a centralized platform for managing customer relationships. Both tools have limitations, such as the lack of comprehensive past client management in Jobber and the need for separate apps to view customer history in Housecall Pro.