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Khoros Communities vs Brilliant Directories: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Communities low Failure Risk for Brilliant Directories low
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Comparison Summary

This comparison report of Khoros Communities vs. Brilliant Directories is based on a specific set of business needs and context. The comparison uses 3165 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Communities and Brilliant Directories

Khoros Communities, Brilliant Directories, Vanilla Forums, inSided community, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Communities covers Engagement Management, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Content Management, etc.

Brilliant Directories focuses on Business Development with Website, Training & Onboarding with Video, Coaching, Engagement Management, etc.

"We believe the digital team should be rooted in service and content creation excellence. " - Kathryn Percy

"WOW is all I can say, as a developer and marketing/tech company this software has changed my life. I now have a tool that I can use to help my clients build the website of their dreams. Not only are the features incredible but the customer support i...s #AMAZING. I have three sites from Brilliant Directories and I plan on having 5-10 by the end of the year. I have even learned some new tricks about coding just by being a part of the BD Community. I highly recommend Brilliant Directories to anybody who’s looking to start their own online directory website. Thank You Brilliant Directories not only for helping me make money but by helping me change the lives of my clients and by helping them provide a valued service to their clients. #TEAMBRILLIANTDIRECTORIES " - Branden Criss

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Communities

Focus area

Khoros Communities is better than Brilliant Directories for

Software Failure Risk

  • low

logo Brilliant Directories

Focus area

Brilliant Directories is better than Khoros Communities for

Software Failure Risk

  • low

About

Online brand communities to create digital spaces for customers

Website Directory Software, Themes & Templates

Age

2009

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

51

62

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (79)

Read Reviews (32)

engaging and following up

Read Reviews (52)

Read Reviews (31)

social media management

Read Reviews (36)

Read Reviews (4)

social media analytics

Read Reviews (27)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (25)

Read Reviews (30)

content management

Read Reviews (22)

Read Reviews (11)

content publishing

Read Reviews (6)

Read Reviews (4)

content sharing

Read Reviews (2)

Read Reviews (1)

searching for content

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (17)

Read Reviews (2)

sharing knowledge

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (16)

Read Reviews (24)

sending & publishing communications

Read Reviews (12)

Read Reviews (24)

community building

Read Reviews (13)

Read Reviews (1)

customer feedback management

Read Reviews (12)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (1)

lifetime value management

Read Reviews (7)

Read Reviews (12)

campaign management

Read Reviews (6)

Read Reviews (7)

competitive intelligence

Read Reviews (6)

Read Reviews (2)

contact list management

Read Reviews (4)

Read Reviews (11)

sales document management

Read Reviews (4)

Read Reviews (10)

proposal & quote management

Read Reviews (2)

Read Reviews (4)

contract management

Read Reviews (2)

Read Reviews (5)

workflow management

Read Reviews (3)

Read Reviews (3)

training & onboarding

Read Reviews (2)

Read Reviews (50)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

advocacy management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (1)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (160)

generation of new leads

Read Reviews (0)

Read Reviews (16)

subscription management

Read Reviews (0)

Read Reviews (3)

conference call management

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

referral management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Build brand awareness

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • website

  • e-mail

  • video

  • user generated content

  • blogs

  • phone calls

  • social media

  • newsletter

  • offline

  • on premises

  • chat

  • display advertisement

  • games

  • point of sale

  • mobile

  • Facebook

  • promotions

  • Skype

  • events

  • trade shows

  • coupons

  • See 18 more

  • website

  • e-mail

  • video

  • user generated content

  • blogs

  • phone calls

  • social media

  • newsletter

  • offline

  • on premises

  • chat

  • display advertisement

  • games

  • point of sale

  • mobile

  • Facebook

  • promotions

  • Skype

  • events

  • trade shows

  • coupons

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting