Khoros Communities Overview

Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.

Other use cases:

  • Content Management
  • Knowledge Management
  • Communication Management
  • Community Building
  • Customer Feedback Management
  • Collaboration
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Communities works with different mediums / channels such as Social Media. User Generated Content. Blogs etc.

Khoros Communities's features include Gamification, Dashboard, SEO, etc. and Khoros Communities support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Khoros Communities analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our partnership with Khoros makes it possible to support our customers and improve our products." - Mary Taylor

Khoros Communities, Easelly, Zapnito, Bettermode, Socialengine, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Communities

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.

Khoros Communities Customer wins, Customer success stories, Case studies

What solutions does Khoros Communities provide for Engagement Management?

What solutions does Khoros Communities provide for Social Media Management?

What Are the key features of Khoros Communities for Helpdesk Management?

How does Khoros Communities facilitate Content Management?

What benefits does Khoros Communities offer for Knowledge Management?

21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
Khoros Communities testimonial

Shelley Sessoms

Community Manager

SAS
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy
CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
Khoros Communities testimonial

Shelley Sessoms

Community Manager

SAS
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy

Schneider Electric - Energy

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

Read more →

Qlik - Computer Software

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

Read more →

Microsoft - Computer Software

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

Read more →

Hughesnet - Telecommunications

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

Read more →

Microsoft - Information Technology And Services

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

Read more →

Schneider Electric - Energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read more →

Khoros Communities Work for Your Business

Video Thumbnail

Frequently Asked Questions(FAQ)

for Khoros Communities

What is Khoros Communities?

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.

With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.

What is Khoros Communities used for?

Khoros Communities is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Management and Helpdesk Management .

What are the top features of Khoros Communities?

Gamification, Dashboard and SEO are some of the top features of Khoros Communities.

Who uses Khoros Communities?

Khoros Communities is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Khoros Communities alternatives?

Easelly, Zapnito, Bettermode and Socialengine are popular alternatives for Khoros Communities.

Where is Khoros Communities located?

Khoros Communities is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
lightning

Peers used Khoros Communities for engagement management and social media management

Khoros Communities Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (65)
Custom Reports

4.37/5 ★

Read Reviews (113)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (65)
Custom Reports

4.37/5 ★

Read Reviews (113)

Software Failure Risk Guidance

?

for Khoros Communities

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Communities

Khoros, LLC News

Executive

Austin Inno - Whole Foods leaders' new startup | Khoros' new CEO - The Business Journals

Khoros appoints a new CEO, marking a significant leadership change for the company.

Read more →
Product

IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire

IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI integration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.

Read more →
M&A

Customer Engagement Specialist Khoros Acquired

IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital brand management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.

Read more →
M&A

Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals

Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was finalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.

Read more →

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE