Khoros Communities Overview
Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.
Use Cases
Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.
Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Communities works with different mediums / channels such as Social Media, User Generated Content, Blogs, etc.
Khoros Communities's features include Gamification, Dashboard, SEO, etc.
Reviews
"With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate." - Sandy Rivas
Khoros Communities, Vanilla Forums, inSided community, ONEsite, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Communities
Top Industries
- Computer Software
- Information Technology and Services
- Telecommunications
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Khoros Communities Use Cases
How can Khoros Communities enhance your Engagement Management process?
What makes Khoros Communities ideal for Helpdesk Management?
How does Khoros Communities facilitate Content Management?
What Are the key features of Khoros Communities for Knowledge Management?
27+ more Business Use Cases
21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas |
|
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sandy Rivas Senior Program Manager Microsoft |
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas |
|
Kathryn Percy Business Consultant TELUS |
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Shelley Sessoms Community Manager SAS |
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Computer Software
|
Computer Software |
Case Study SASRead More |
|
Telecommunications
|
Telecommunications |
Case Study TELUSRead More |
|
Telecommunications
|
Telecommunications |
Case Study TELUSRead More |
Video
Khoros Communities Work for Your Business
Frequently Asked Questions(FAQ)
for Khoros Communities
What is Khoros Communities?
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.
Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.
With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.
What is Khoros Communities used for?
What are the top features of Khoros Communities?
Who uses Khoros Communities?
What are Khoros Communities alternatives?
Where is Khoros Communities located?
Peers used Khoros Communities for engagement management and social media management
Khoros Communities Competitors
Khoros Communities Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
Software Failure Risk Guidance
?for Khoros Communities
Overall Risk Meter
Top Failure Risks for Khoros Communities
khoros Profile
Company Name
khoros
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
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Connect to vendor request
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What benefits does Khoros Communities offer for Social Media Management?