Zapnito Overview

Zapnito delivers a B2B community and knowledge platform that enhances customer engagement through personalized education and knowledge sharing. This platform serves as a centralized hub where businesses can create and share valuable content throughout the customer lifecycle. Zapnito is designed to transform disengaged customers into active participants, reducing missed opportunities and potential revenue loss. Its customizable features allow businesses to tailor the platform to specific customer needs and business objectives, driving a competitive edge in community management. Trusted by leading B2B brands, Zapnito empowers organizations to leverage knowledge sharing as a strategic asset.

Use Cases

Customers recommend Engagement Management, Content Management, Communication Management, as the business use cases that they have been most satisfied with while using Zapnito.

Other use cases:

  • Collaboration
  • Onboarding
  • Social Media Analytics
  • Community Building
  • Sharing Knowledge
  • Advertisement
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Zapnito.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Zapnito Use-Cases and Business Priorities: Customer Satisfaction Data

Zapnito works with different mediums / channels such as Video. and Promotions.

Zapnito's features include Recording, Personalization, White Label, etc. and Zapnito support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Zapnito analytics capabilities include Analytics, and Custom Reports.

Reviews

"I wanted to create what we had within the club and take it online." - Suki Thompson

Zapnito, Niche Video Media, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zapnito enables personalized knowledge sharing at scale through its customer community platform. It helps maximize customer lifetime value efficiently.

Popular Business Setting

for Zapnito

Top Industries

  • Non-Profit Organization Management
  • Information Technology and Services
  • Human Resources

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zapnito is popular in Non-Profit Organization Management, Information Technology And Services, and Human Resources and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Zapnito Use Cases

Why is Zapnito the best choice for Engagement Management?

How can Zapnito enhance your Content Management process?

What Are the key features of Zapnito for Communication Management?

What solutions does Zapnito provide for Collaboration?

What makes Zapnito ideal for Onboarding?

21+ more Business Use Cases

18 buyers and buying teams have used Cuspera to assess how well Zapnito solved their Community Management needs. Cuspera uses 822 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zapnito testimonial

Suki Thompson

Oystercatchers

I wanted to create what we had within the club and take it online. Testimonial By Suki Thompson
Zapnito testimonial

Ed Gerstner

Director of Journal Policy & Strategy

Springer Nature

Zapnito enables us to empower our authors to express themselves and to discover each other's research in ways that few traditional publishing platforms allow. Testimonial By Ed Gerstner
Zapnito testimonial

Hayley-Rose Ballard

Audience Development Manager

Chemist + Druggist (C+D)

Anytime we needed anything, Zapnito were on hand to help. Testimonial By Hayley-Rose Ballard
CUSTOMERS TESTIMONIALS
Zapnito testimonial

Suki Thompson

Oystercatchers

I wanted to create what we had within the club and take it online. Testimonial By Suki Thompson
Zapnito testimonial

Ed Gerstner

Director of Journal Policy & Strategy

Springer Nature

Zapnito enables us to empower our authors to express themselves and to discover each other's research in ways that few traditional publishing platforms allow. Testimonial By Ed Gerstner
Zapnito testimonial

Hayley-Rose Ballard

Audience Development Manager

Chemist + Druggist (C+D)

Anytime we needed anything, Zapnito were on hand to help. Testimonial By Hayley-Rose Ballard

Case Studies

Publishing

Case Study Chemist + Druggist (C+D)

Find out how the pharmaceutical publication delivered ROI by building a community that is 'more than event tech'.

Management Consulting

Case Study Oystercatchers

How the Oystercatchers Club became a thriving online community with Zapnito

Management Consulting

CASE STUDY Winmark Global

Winmark built a global online C-Suite community, enhancing value during uncertain times.

Human Resources

Case Study Sova

Discover how Sova used their community to create scalable and repeatable onboarding, as well as improve course uptake.

Non-Profit Organization Management

Case Study FEBS

Discover How FEBS & Wiley exceed targets with innovative Zapnito community

Information Technology and Services

Case Study Springer Nature

How Springer Nature used their Zapnito-powered online communities to improve engagement and awareness of their journal portfolio, and to open new doors to discovery.

Video

Inside Zapnito | Episode 2 | Event Update: Inside CLG: Profiles Walkthrough

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zapnito

What is Zapnito?

Zapnito is the community software platform built to showcase expertise. Zapnito is used to create branded expert networks that promote thought leadership, increase revenue, and build engagement and trust with the audience.

Zapnito provides a flexible design, fast implementation, easy to use interface, along with personalized support. Zapnito integrates with third-party platforms such as Google Analytics, Tag Manager, Braintree, and Learnosity.

What is Zapnito used for?

Zapnito is a Community Management Software mainly used by its customers to Increase Sales & Revenue and Establish Thought Leadership by Engagement Management, Content Management and Communication Management .

What are the top features of Zapnito?

Recording, Personalization and White label are some of the top features of Zapnito.

Who uses Zapnito?

Zapnito is used by Non-Profit Organization Management, Information Technology And Services and Human Resources among other industries.

What are Zapnito alternatives?

Niche Video Media, Bettermode, Socialengine and Forj are popular alternatives for Zapnito.

Where is Zapnito located?

Zapnito is headquartered at Mindspace , 9th Floor, 9 Appold Street, London EC2A 2AP.
lightning

Peers used Zapnito for engagement management and content management

Zapnito Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.14/5

Read Reviews (1)
Analytics

4.65/5

Read Reviews (59)
Custom Reports

4.64/5

Read Reviews (95)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.14/5

Read Reviews (1)
Analytics

4.65/5

Read Reviews (59)
Custom Reports

4.64/5

Read Reviews (95)

Software Failure Risk Guidance

?

for Zapnito

Overall Risk Meter

Low Medium High

Top Failure Risks for Zapnito

Zapnito Ltd. News

Customer Knowledge Sharing: Explained

What if how we engage with our Customers is all wrong? Customers are a company’s greatest asset next to its employees. While budgets are stacked at 90% towards acquisition of new customers, existing customers get the shorter end of the stick.   Research shows that 71% of customers are at risk of churn when not […]

The post Customer Knowledge Sharing: Explained appeared first on Zapnito.

Designing Zapnito’s New Brand Identity

The Zapnito brand didn’t stand out. Here’s how we fixed it.  At Zapnito, we once assumed that our distinctiveness would naturally shine through. Our product and strategic support has helped many leading B2B brands to build successful online communities, built around knowledge sharing. This (we believed) is how and why people would remember us.  Today […]

The post Designing Zapnito’s New Brand Identity appeared first on Zapnito.

The Six Types of Online Communities You Should Know About

Businesses are increasingly understanding that their audiences, customers and clients are their most important asset, and utilizing online communities to engage, nurture and reward them. There are many B2C brands doing this incredibly well, and B2B is not far behind.

The post The Six Types of Online Communities You Should Know About appeared first on Zapnito.

Everything You Need to Know About Online Communities

For decades, community has been the heart and soul of the internet. Trends come and go, but one constant is our desire to connect with others around the world. Today, as our trust in traditional sources of online community continues to be eroded by misinformation, commercialization, and abuse, internet users are abandoning social media in […]

The post Everything You Need to Know About Online Communities appeared first on Zapnito.

Zapnito Ltd. Profile

Company Name

Zapnito Ltd.

Company Website

//zapnito.com

Year Founded

2014

HQ Location

Mindspace , 9th Floor, 9 Appold Street, London EC2A 2AP

Employees

1-10

Social

Financials

SERIES A