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Medallia Experience Cloud vs fishbowl: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. fishbowl is based on a specific set of business needs and context. The comparison uses 6023 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and fishbowl

Medallia Experience Cloud, fishbowl, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

fishbowl focuses on Helpdesk Management with Phone Calls, Order Management, Forecasting, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than fishbowl for

Software Failure Risk

  • medium

logo fishbowl

Focus area

fishbowl is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Fishbowl marketing solutions and analytic solutions for restaurants

Age

2001

Financials

SERIES F

Business Need

Total Processes
(we found evidences for)

50

50

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


loyalty management


personalized marketing





training & onboarding


contract management


proposal & quote management



sales document management

contract management

proposal & quote management


products & pricelist management


campaign management


segmentation and targeting



contact list management






discount management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • Establish thought leadership

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more
  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting