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Compare Medallia Experience Cloud vs Pendo

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Pendo is based on a specific set of business needs and context. The comparison uses 7399 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Pendo

Medallia Experience Cloud, UserIQ, WalkMe Digital Adoption Platform, etc., belong to a category of solutions that help Customer Feedback Management, whereas Pendo, UserIQ, WalkMe Digital Adoption Platform, etc., belong to a category of solutions that help Conversion Rate Optimization. Medallia Experience Cloud, Pendo, UserIQ, WalkMe Digital Adoption Platform, UserIQ, WalkMe Digital Adoption Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud was founded in 2001. It covers Customer Feedback Management, Engagement Management, Customer Case Management with E-Mail, Rating And Review Management with Social Media, etc.

Pendo was established in 2001. Similar to Medallia Experience Cloud, Pendo focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Pendo for

Software Failure Risk

  • medium

logo Pendo

Focus area

Pendo is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Pendo | Understand and Guide Your Users

Age

2001

2013

Financials

SERIES F

SERIES D

Business Need

Total Processes
(we found evidences for)

50

82

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification

lead qualification: technographic


competitive intelligence


loyalty management


knowledge management






trade show marketing



training & onboarding


products & pricelist management



contract management


proposal & quote management



sales document management

contract management

proposal & quote management



segmentation and targeting




content publishing



content management

content publishing




contact list management


conversion management


category management


account management


usage based segmentation



advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Build brand awareness

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • Improve efficiency

  • Improve visibility

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • mobile

  • blogs

  • phone calls

  • offline

  • mobile app

  • trade shows

  • video

  • display advertisement

  • games

  • social media

  • on premises

  • chat

  • review sites

  • Amazon

  • Slack

  • text SMS

  • point of sale

  • events

  • print media

  • magazine

  • newsletter

  • causes and charity

  • See 23 more
  • e-mail

  • website

  • promotions

  • user generated content

  • mobile

  • blogs

  • phone calls

  • offline

  • mobile app

  • trade shows

  • video

  • display advertisement

  • games

  • social media

  • on premises

  • chat

  • review sites

  • Amazon

  • Slack

  • text SMS

  • point of sale

  • events

  • print media

  • magazine

  • newsletter

  • causes and charity

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting