Pendo Overview
Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.
Pendo Use-Cases and Business Priorities: Customer Satisfaction Data
Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.
Reviews
"We had all this data from what we know a person does in trial, so we created an onboarding path based on that data. The walkthroughs had a 52% completion rate, and increased trial conversion by 11%." - Stephanie Monk
Peer review evidence (same sources as the product rating summary)
"...I also like that it enables us to interact with our customers using guides to show them how a new feature works...." Peer review by Jake S, Training Manager, Computer Software
"...Don't have to be a developer to establish app analytics and onboarding flows!...." Peer review by Bryan T, Product Manager
"...Usage data is beneficial, and it is excellent that NPS surveys can be run automatically...." Peer review by Darren P, Services Delivery Manager & Desktop Application Migration Consultant , Information Technology and Services
Pendo, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pendo
Top Industries
- Computer Software
- Internet
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.
Pendo Customer wins, Customer success stories, Case studies
What Are the key features of Pendo for Engagement Management?
What Are the key features of Pendo for Onboarding?
How can Pendo enhance your Customer Feedback Management process?
How efficiently Does Pendo manage your Products & Pricelist Management?
What solutions does Pendo provide for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Customer Experience Management needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We had all this data from what we know a person does in trial, so we created an onboarding path based on that data. The walkthroughs had a 52% completion rate, and increased trial conversion by 11%. Testimonial By Stephanie Monk |
|
When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency. |
|
Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephanie Monk Senior Product Marketing Manager Citrix |
We had all this data from what we know a person does in trial, so we created an onboarding path based on that data. The walkthroughs had a 52% completion rate, and increased trial conversion by 11%. Testimonial By Stephanie Monk |
|
Amanda Bridge UX Content Writer Procore |
When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency. |
|
Clark Roberts VP of Engineering Bazaarvoice |
Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts |
Pendo Feedback: Know what to build next
Frequently Asked Questions (FAQ)
What buyers ask before choosing Pendo
What is Pendo?
The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.
Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.
Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.
Pendo is also available on mobile.
What is Pendo used for?
What are the top features of Pendo?
Who uses Pendo?
What are Pendo alternatives?
Where is Pendo located?
Peers used Pendo for engagement management and onboarding
Pendo Competitors
Pendo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (556) |
| Custom Reports | Read Reviews (763) |
Pendo Integrations
Pendo integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Pendo
Software Failure Risk Guidance
?for Pendo
Overall Risk Meter
Top Failure Risks for Pendo
Pendo News
How Pendo approaches privacy and security for your AI agents
Pendo enhances privacy and security for AI agents by offering customizable redaction controls for sensitive data, enabling zero-day retention, and providing visitor de-identification. These features ensure that AI agent performance can be measured without retaining raw conversation data, aligning with strict data protection standards.
Rage Prompts: The New Rage Clicks in AI Agents | Pendo
Pendo introduces "rage prompts" as a key metric for AI agent analytics, highlighting user frustration in conversational interfaces. Pendo Agent Analytics measures these prompts to improve AI observability, linking user behavior data with business outcomes. This approach aims to enhance product discovery and reduce user friction by integrating AI agent interactions with traditional product analytics.
In-App Customer Communication Governance: How Pendo Does It
Pendo uses its own products, Pendo Guides and Orchestrate, to streamline in-app customer communication. By centralizing communication governance, Pendo ensures consistent, branded messaging that enhances customer trust and engagement. This approach reduces message fatigue and improves the effectiveness of product updates and announcements.
How we improved stickiness for Pendo’s AI agent by 61% with Agent Analytics
Pendo enhanced its AI agent, Leo, by integrating Agent Analytics to improve user engagement and issue detection. This led to a 61% increase in weekly returning visitors. The integration allowed Pendo to identify and address gaps in Leo's functionality, improving its ability to handle complex queries and reducing issue rates by 67% in tests.
Pendo Profile
HQ Location
150 Fayetteville St. Raleigh, NC 27601
Employees
101-250
Social
Financials
SERIES F
