Pendo: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Pendo
Brand: Pendo
Rating: 4.53 (4611 reviews)

4.53 5

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(4611)

Pendo | Understand and Guide Your Users

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Pendo Overview

Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.

Other use cases:

Products & Pricelist Management
Helpdesk Management
Workflow Management
Communication Management
Playbook Creation
Sales Document Management
Product Marketing

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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Digital And Social Presence
Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Build Brand Awareness
Enter New Markets Internationally Or Locally
Increase Customer Life Time Value
Grow Market Share
Improve Brand Engagement
Improve Efficiency
Improve Visibility

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Pendo Use-Cases and Business Priorities: Customer Satisfaction Data

Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.

Reviews

"Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth." - Clark Roberts

Pendo, WalkMe Digital Adoption Platform, Amplitude Analytics, FullStory, Instabug, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pendo

Top Industries

Computer Software
Internet
Computer & Network Security

Popular in

Mid Market
Enterprise
Small Business

Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Pendo Use Cases

What makes Pendo ideal for Engagement Management?

Pendo Engagement Management capabilities enable tracking and measuring user engagement with software. The platform facilitates interaction with customers, providing helpful information and gathering feedback. Users can create funnels and paths to analyze user interactions, identify engaged customers, and segment them for targeted engagement. Limitations exist, as re-engagement requires switching to a different system if a user is not engaged with the software.

"...Engage your engineering team early to make sure you that all key features and events can be unambiguously tagged...." Peer review by Miguel P

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What solutions does Pendo provide for Onboarding?

Pendo provides training and onboarding capabilities that enhance user engagement and adoption. These capabilities include user guides, tooltips, popups, and analytics. Pendo's limitations include potential confusion during onboarding for certain features.

"...Pendo has given us better data than we had before and allowed non-developers on our team to create and update messaging...." Peer review by Duncan M., Computer Software

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What solutions does Pendo provide for Customer Feedback Management?

Pendo enables customers to collect and analyze feedback through in-product polls, guides, and Net Promoter Score (NPS) surveys. It provides insights into user behavior and product adoption. However, the NPS functionality has experienced issues with stability and may not be suitable for all use cases.

"...I love how easy it is to input feedback from Customers...." Peer review by David O, Customer Success Manager

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How efficiently Does Pendo manage your Products & Pricelist Management?

Pendo equips product managers with tools to analyze user behavior, guide users in-app, and manage Net Promoter Score. These capabilities enable product managers to understand user journeys and make data-driven decisions. Pendo's limitations include a restricted capacity for customization across multiple product managers.

"...Olson has talked to Hypepotamus about his plans to expand beyond the SaaS industry and into other verticals where product management and user experience is top of mind. ..." Raleigh s Pendo Raises $50M Series D From IPO-Veteran Investors

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What benefits does Pendo offer for Helpdesk Management?

51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Conversion Rate Optimization needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Clark Roberts VP of Engineering Bazaarvoice	Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts
Drew Grantham In-Product Marketing Specialist Citrix	Our onboarding guides not only helped increase engagement with our messaging, we've also seen a 60% increase in trial conversions. Personalized guides help users achieve the goals they created their account for in the first place. Testimonial By Drew Grantham
Mike Profit Chief Product Officer Workwave	Using Pendo, we realized users were taking 6-7 clicks to find a valuable part of our product, so we redesigned the search functionality to reduce the number of clicks down to 2. Testimonial By Mike Profit

CUSTOMERS	TESTIMONIALS
Clark Roberts VP of Engineering Bazaarvoice	Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts
Drew Grantham In-Product Marketing Specialist Citrix	Our onboarding guides not only helped increase engagement with our messaging, we've also seen a 60% increase in trial conversions. Personalized guides help users achieve the goals they created their account for in the first place. Testimonial By Drew Grantham
Mike Profit Chief Product Officer Workwave	Using Pendo, we realized users were taking 6-7 clicks to find a valuable part of our product, so we redesigned the search functionality to reduce the number of clicks down to 2. Testimonial By Mike Profit

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Rapid7 Computer & Network Security	Computer & Network Security	Case Study Rapid7 How Rapid7 uses in-app messaging to deliver a critical tool amid crisis Read More
IHS Markit Information Services	Information Services	Case Study IHS Markit IHS Markit rolls out new UI, identifies under-used features to sunset with Pendo Read More
Insightly Computer Software	Computer Software	CASE STUDY Insightly Insightly enhanced its conversion rates using Pendo, achieving notable improvements in user engagement and satisfaction through strategic use of Pendo's platform features. Read More

Video

Pendo Feedback: Know what to build next

Frequently Asked Questions(FAQ)

for Pendo

What is Pendo?

The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.

Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.

Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.

Pendo is also available on mobile.

What is Pendo used for?

Pendo is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Engagement Management, Onboarding and Customer Feedback Management .