Pendo: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Pendo
Brand: Pendo
Rating: 4.53 (4611 reviews)

4.53 5

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(4611)

Pendo | Understand and Guide Your Users

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Pendo Overview

Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Pendo.

Other use cases:

Products & Pricelist Management
Helpdesk Management
Workflow Management
Communication Management
Playbook Creation
Sales Document Management
Product Marketing

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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Pendo.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Digital And Social Presence
Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Build Brand Awareness
Enter New Markets Internationally Or Locally
Increase Customer Life Time Value
Grow Market Share
Improve Brand Engagement
Improve Efficiency
Improve Visibility

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Pendo Use-Cases and Business Priorities: Customer Satisfaction Data

Pendo's features include Feedback Surveys, Dashboard, Personalization, etc. and Pendo support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Pendo analytics capabilities include Analytics, and Custom Reports.

Reviews

"One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usa...ge of this feature by 25%." - Sam Robinson

Pendo, WalkMe Digital Adoption Platform, Amplitude Analytics, FullStory, Instabug, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pendo

Top Industries

Computer Software
Internet
Computer & Network Security

Popular in

Mid Market
Enterprise
Small Business

Pendo is popular in Computer Software, Internet, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Pendo Use Cases

How does Pendo facilitate Engagement Management?

Pendo Engagement Management capabilities enable tracking and measuring user engagement with software. The platform facilitates interaction with customers, providing helpful information and gathering feedback. Users can create funnels and paths to analyze user interactions, identify engaged customers, and segment them for targeted engagement. Limitations exist, as re-engagement requires switching to a different system if a user is not engaged with the software.

"...And, Czerwinski says, Pendo data helps , reveal which features are heavily used and which users rarely engage with, and A/B test things like where a feature is located on a page to encourage engagement...." Case Study Coursera

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How does Pendo facilitate Onboarding?

Pendo provides training and onboarding capabilities that enhance user engagement and adoption. These capabilities include user guides, tooltips, popups, and analytics. Pendo's limitations include potential confusion during onboarding for certain features.

"...We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good...." Peer review by Jennifer Gray, Education

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How does Pendo facilitate Customer Feedback Management?

Pendo enables customers to collect and analyze feedback through in-product polls, guides, and Net Promoter Score (NPS) surveys. It provides insights into user behavior and product adoption. However, the NPS functionality has experienced issues with stability and may not be suitable for all use cases.

"...I like the in app notifications, NPS and retroactively look at stats on an item I just tagged...." Peer review by Anonymous Reviewer, Financial Services

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Why is Pendo the best choice for Products & Pricelist Management?

Pendo equips product managers with tools to analyze user behavior, guide users in-app, and manage Net Promoter Score. These capabilities enable product managers to understand user journeys and make data-driven decisions. Pendo's limitations include a restricted capacity for customization across multiple product managers.

"...As a product manager, I often log in just to poke around the usage numbers to see if I am taken down any interesting usage paths that cause me to think more critically about why certain behaviors are being exhibited, and Pendo makes that data very accessible...." Peer review by Harry Kaplowitz, Computer Software

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What solutions does Pendo provide for Helpdesk Management?

51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Pendo solved their Conversion Rate Optimization needs. Cuspera uses 4611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Sam Robinson Product Manager Dispatch	One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%. Testimonial By Sam Robinson
Amanda Bridge UX Content Writer Procore	When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency. Testimonial By Amanda Bridge
Clark Roberts VP of Engineering Bazaarvoice	Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts

CUSTOMERS	TESTIMONIALS
Sam Robinson Product Manager Dispatch	One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usage of this feature by 25%. Testimonial By Sam Robinson
Amanda Bridge UX Content Writer Procore	When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our application, the better. Pendo has allo...wed us to provide this new level of consistency. Testimonial By Amanda Bridge
Clark Roberts VP of Engineering Bazaarvoice	Pendo’s Product Engagement Score has served as a good forward-looking guide, enabling me to quickly focus on areas of improvement across the three components of PES–adoption, stickiness, or growth. Testimonial By Clark Roberts

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Symantec Endpoint Security Computer Software	Computer Software	Case Study Symantec Endpoint Security How Symantec Endpoint Security ensures product adoption and user success with Pendo Read More
WebPT Computer Software	Computer Software	Case Study WebPT WebPT launches telehealth product in a quarter of the time with Pendo Read More
Verizon Information Technology and Services	Information Technology and Services	Case Study Verizon Verizon Connect automates product demos and user onboarding with Pendo guides Read More

Video

Pendo Feedback: Know what to build next

Frequently Asked Questions(FAQ)

for Pendo

What is Pendo?

The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.

Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.

Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.

Pendo is also available on mobile.

What is Pendo used for?

Pendo is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Launch New Products by Engagement Management, Onboarding and Customer Feedback Management .